HCA Healthcare UK Reviews 

372
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated medical staff and expert consultants for providing professional, compassionate, and attentive care throughout their visits. Many individuals feel exceptionally comfortable in a clean, welcoming environment where appointments are managed smoothly and without unnecessary delays. However, some customers also noted frustrating challenges regarding unexpected billing errors and slow customer support response times. Reviewers mentioned receiving repeated payment requests and invoices even after fully settling their accounts in advance. Others experienced difficulties reaching support representatives to resolve these financial discrepancies and administrative issues efficiently.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, professional, and... See more

Service

Clients share positive opinions on service, highlighting excellent medical care and professional staff... See more

Customer service

People report ambiguous experiences with customer service, as opinions are heavily divided. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff and clean,... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration with inaccurate invoicing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely high quality of service from beginning to end. Professional and friendly service by staff, all of whom had a smile and a good sense of humour. Nothing was too much trouble. Lovely big rooms... See more

Rated 5 out of 5 stars

This is what healthcare should be like everywhere. HCA have set and maintain a really high standard. Every time I’ve been there I’m so reassured by the expertise, care and patient explanations given.... See more

Rated 5 out of 5 stars

Outstanding specialist medical care at London Bridge / Olaf house. Prof Macarthy is caring, extremely knowledgeable and reassuring. From one year ago to now I am very blessed to have been his patient... See more

Rated 5 out of 5 stars

I am an American living in UK and used to a very different path for mamograms than provided by NHS. After researching different options for a private screening I found HCA (Wilmslow Hospital) one stop... See more


Company details

  1. Hospital
  2. Health Consultant
  3. Medical Center
  4. Private Hospital

Information provided by various external sources

HCA Healthcare UK is a leading provider of cutting-edge treatment across its network of facilities and partnerships


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(372)

212 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Poor experience.

Poor experience.
Doctor was 40 minutes late.
Pricing was not disclosed in advance of the appointment.
Staff said results could not be sent to me and only to my referring doctor even though I was paying privately. This is against my legal rights to access my own medical data.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Professor Fedele (oral medicine) is an…

Professor Fedele (oral medicine) is an exceptional consultant. His attention to detail when seeking to understand the history of my symptoms was excellent. A rare gem to find a consultant who shows the utmost care for his patients. It was my first consultation; I was anxious, and he put me at ease.

Also, his PA Kylie is professional, approachable and prompt with all areas of planning my visits. A great team.

July 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional care and professionalism throughout my stay

I recently received care at London Bridge Hospital and was impressed from start to finish. Every member of staff I encountered was exceptionally efficient, helpful and caring. The environment never felt like a hospital; the treatment I received was outstanding. I felt completely confident that I was in very good hands throughout my stay. My sincere thanks to the entire team for their professionalism and compassion.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Syed Shahzad treated my overactive…

Mr Syed Shahzad treated my overactive bladder with aquablation of the prostate to reduce the effects of hyperplasia which made me need to go to the loo frequently. The operation was a complete success and it has changed my life for the better. Thank you .

May 27, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Rotator Cuff Surgery

I received rotator cuff surgery at The Wilmslow Hospital performed by Mr Jain and his colleagues, they were very thorough and professional throughout the process. The care taken by the whole team was exemplary from the first diagnosis and assessment all the way through to the final surgery.

July 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Happy to have found HCA for Breast Care

I am an American living in UK and used to a very different path for mamograms than provided by NHS. After researching different options for a private screening I found HCA (Wilmslow Hospital) one stop breast clinic. The appointment wait time was near zero, as in I was able to book an appointment within the week I called. The staff was nice and knowledgeable and the appointment itself was quick and efficient (not rushed, there is a difference). I was also able to get my results on the spot as the tests were done by the radiologist. I was self pay and found the pricing to be reasonable as well. I will be returning to have my screenings done there annually and feeling much better about my overall health as a result.

July 6, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid

Ok, the first doctor i saw was amazing, she told me, after blood tests, any payments over payed, would be refunded.
I was booked in to stay for 48 hours. My partner paid £6000 for my 2 night bed stay. Plus £375 for blood tests.
I booked in this hospital at 11.30 am, I had 1 scan on my wrist to be told, I had minor arthritis wear. That is normal for me.
I was checked outat 6.30pm. My stay was 7 hours. My partner paid £6000 for a 2 night stay.
This payment has wiped both of us pensioners out. No one had come to me to say we would be refunded for after the 7 hours I used their room for.
That was minimal, I can assure you.
My partner is owed a subliminal amount from this company, which I very much doubt he will receive.
Please, if you are searching for private health care, avoid this company at all cost.
We have lost life savings accrued to this company, don't let yourself be another victim.
Do not choose your health care by reviews that may not be legitimate.
Trust me, someone who was fooled by false kindness and false information.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. The staff very nice, understanding. Professor Roger Wolman is an excellent consultant. The whole staff in the hospital were so helpful

June 25, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look