HCA Healthcare UK Reviews 

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From the moment I walked through the doors of The Harborne Hospital, I felt I was in exceptionally safe hands.

I attended for a gastroscopy after several weeks of worrying gastrointestinal symptoms and, although I tried not to show it, I was extremely anxious. I have a longstanding throat phobia and had built the procedure up in my mind to be something I dreaded. Every single member of staff I encountered recognised how nervous I was and treated me with kindness, patience and genuine compassion.

The reception staff were welcoming and reassuring, the healthcare assistants and nurses were warm, attentive and incredibly professional, and I never once felt like I was being rushed or that my anxiety was an inconvenience. They took the time to explain each step, answer my questions and continually checked that I was comfortable.

One moment that particularly stood out was when the team recognised how anxious I had become and arranged for my procedure to be brought forward. That simple act of kindness made a huge difference and demonstrated that they weren’t just following a schedule—they were looking after a person.

The hospital itself is outstanding. Everything is modern, spotless, calm and beautifully maintained. The environment immediately gives you confidence that you’re receiving care in a first-class facility. Even while waiting, the atmosphere felt organised and reassuring rather than hectic or stressful.

After the procedure, I was looked after brilliantly in recovery. The nursing staff were attentive without being intrusive, regularly checked on me, ensured I was comfortable and made sure I understood what would happen next. I felt genuinely cared for throughout my stay.

Healthcare is often remembered not just for the treatment itself, but for how people make you feel during what can be one of the most vulnerable days of your life. The team at The Harborne Hospital should be incredibly proud of the standard of care they provide. They combine outstanding professionalism with genuine warmth and empathy, which is a rare and invaluable combination.

Thank you to everyone involved in my care. You transformed what I thought would be one of the most frightening medical experiences of my life into one that was calm, dignified and reassuring. I would not hesitate to recommend The Harborne Hospital to anyone seeking outstanding private healthcare in the West Midlands.

Every patient receives a very high level of attention.

Very helpful staff. Very quick to be seen. Exceptional service

I am extremely grateful for the excellent care I received from Dr Gurtovaya. She was incredibly kind and professional.

The Harley Street Clinic…. The clinical staff are excellent. However, we were forced to pay in advance on a debit card, for a procedure that I ended up not needing. Over three weeks later we are still waiting for over £1,450 to be refunded to us. Numerous phone calls later, being continually told the payment is being processed, there is still no sign of our money and the Refunds team don’t answer the phone. The Helpdesk team are courteous, but have a limited remit.

Be warmer and welcoming to patients.

My son received incredible care while at HCA and I was reassured every step of the way regarding his procedure. I couldn’t recommend the consultant, nurse and hospital more

I came to a pre-paid routine mammogram included as part of a health screening as invited by HCA email and referred to by a GP from HCA who performed the screening. Was refused the mammogram as I mentioned having some symptoms based on "internal policy of the imaging department where health screening mammogram is provided only to fully asymptomatic patients".

Where have you seen a female in her 30-40s or pre-menopause fully asymptomatic on the breast tenderness?

How should a patient who bought a routine mammogram more than 6 months ago know about internal policies of the imaging department?

Very clean and efficient, felt like we were in very capable hands and the whole experience was positive.

Fantastic hospital. The specialist was so nice, very understanding. The physio was amazing. I’ve seen other physio’s for the same issue and got now where. Emma is wonderful, explaining and then showing me where my problems are. We are now on a program to hopefully fix me.

Excellent stay at London Bridge Hospital. View over the Thames, TV to watch the football and extremely friendly staff. Highly recommend Tricia and Alcina

Excellent patient care, all staff members extremely helpful,pleasant and professional.

Dr Asif provided outstanding care throughout my reversal vastectomy treatment. He was kind, professional, highly skilled, and took the time to explain everything clearly. Thanks to his expertise, I am very pleased with the outcome. I am truly grateful and would highly recommend him.

I had marvellous care and treatment.Mr Molloy is the best at what he does .couldn't wish for better care .

Seen on time in spotless environment. Consultant was friendly and took trouble to explain his diagnosis and treatment plan.

Great staff and a very friendly and approachable clinician. Everythign was handled quickly and professionally.

It has taken more than 6 months to attempt to set up my HCA Account. During that times and whilst I had paid my initial subscription monthly, HCA failed to set up my account despite numerous phone calls and emails. Staff didn't know how to route phone calls, causing confusion and lack of ownership. Having requested a refund through email, they lost the emails several times and resorted to calling and sending emails asking for more money.
Recommend you find a better service provider. Their lack of communication and customer service is disturbing.
Avoid if you can.

Excellent attention from the HCA Team and from the particular consultant.

Clear and considered advice given by Prof MacCarthy concerning a heart condition which saved my having to have immediate open heart surgery. I am grateful for this provision which enabled me to get prompt and independent medical advice.

Didn’t feel a thing, fantastic facilities, food and staff.