Hcpersonalshopper Reviews 

203
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Satisfied consumers frequently praise the exceptionally fast shipping times and the stunning visual quality of the trendy trainers featured on the online store. Many people also highlight the prompt communication and the consistently helpful attitude shown by the support staff throughout their entire shopping journey. However, some customers also noted significant delivery delays with postal services and experienced unhelpful, slow responses regarding complex product returns and refund requests. A few other people additionally felt that receiving incorrect items or shipments completely lacking original packaging caused considerable frustration and unexpected disappointment.

What people talk about most

Product

Customers had positive experiences with product, often describing the trainers as stunning and beautiful.... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly between customers. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items frequently... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in reviewer experiences. Many... See more

Response time

Consumers find the response time to be remarkably positive and efficient. Shoppers consistently report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my shoes yesterday they arrived today. Quick responses from HC very reliable shoes are exactly how they was described very happy will be using again very soon thankyou

Rated 5 out of 5 stars

Entered a competition with this company and won! They was really good communicating and helping me pick what shoes I wanted, I was awkward and picked a shoe they didn’t have in stock but they was sti... See more

Rated 5 out of 5 stars

Ordered a pair of asics through instagram and they came in a box in perfect condition, delivery was longer than expected but as soon as I messaged about it I got a reply saying when they would arrive... See more


Company details

  1. Clothing Store

Information provided by various external sources

HC Personal Shopper, Footwear, Clothing & Accessories from your favourite luxury shopper. Including Balenciaga, Adidas, Christian Louboutin, Gucci, Louis Vitton and many more. UPS UK Delivery Shipping Only


Contact info

4.0

Great

TrustScore 4 out of 5

203 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(203)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Worse company I have ever ordered from…

Worse company I have ever ordered from and still haven’t got my item because they messed up. It’s here since the 16th December but an post won’t give it to me because they messed up and they never write back after days of emailing them, literally cost me 250 euro and they are no help at all! Don’t waste your time with these lot.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Please avoid buying from these scammers.. they took my money and didn’t give me my exchange. After raising a dispute with PayPal they tried to say they never received my return. Lucky I had all of the receipts and emails to prove different

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent trainers and customer service

Used HC Personal shopper a few times now ,and always received brilliant service and great trainers.

One of my orders came in the wrong size.The customer service were quick to respond and get me the correct size re sent out.

Brilliant communication and great products every time.

Thanks
Claire

April 27, 2024
Unprompted review
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Rated 5 out of 5 stars

5 star service

Used these guys for over 6 years,fantastic service from start to finish never had a problem once,very highly recommended!

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Best service I’ve received from a…

Best service I’ve received from a personal shopper. From the website to talking to the team on instagram was all brilliant, the website is so easy to use and easy to find what you are looking for. There is so much variety for all ages. The customer service was brilliant gonna reply straight away through Instagram would highly recommend this company hundred percent be using these again.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great dealing with these guys! Received my order hassle free within 5 working days!
Be definitely using them again,
Thanks guys!

November 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service

Placed my order and received items promptly. Great service. Products are perfect. One item I returned and my refund was sorted straight away. Will use again .

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Just bought a pair of New Balance

Just bought a pair of New Balance. Been looking everywhere and found them on this website. Amazing quick service. Received them next day. Had no issues from start to finish.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I ordered a pair of Givenchy Trainers on Wednesday night and received them this morning. Aside from the quick delivery, the shoes themselves were such a good deal for £300 when I saw the the same ones elsewhere for way over £500. They were attentive and quick at replying to my questions on Instagram, and when I asked for more photos of the shoes they sent them over right away. I can't fault the service at all and would definitely order again from here, and recommend them to anyone thinking of ordering.

October 18, 2023
Unprompted review
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Rated 5 out of 5 stars

The service was fantastic

The service was fantastic, I had queries about sizing which they were happy to help with. They managed to sort me a pair of trousers out that weren’t on the website and the delivery was prompt. Would recommend!

January 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Awesome customer service and items!

Ordered two items from this company. Love my items exactly as pictured! Customer service has been amazing. Had a little hiccup with delivery (Royal mail fault) but HC personal shpper were more than happy to help me out. Definitely recommend and will be buying more from you guys x

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Hc personnel shopper has one of the…

Hc personnel shopper has one of the best service I have seen everything arrived on time like I wanted compared to other personnel shoppers they gave me updates on my order everyday 5 star service defo use then again

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like your life depends on it,

Avoid like your life depends on it,
ordered shoes, paid them told they were the wrong price, asked for a refund told it was getting processed then to my surprise they sent them (by mistake). when they arrived I asked how I return them for credit and their true colors came out, I got rude, sarcastic messages on Instagram, then laughed at because I wanted a refund. if it wasn't for PayPal they wouldn't of refunded me.
I found the same shoes on a reputable company's website, bought delivered no problem at all, even cheaper

Customer service is absolutely shocking

PLEASE DO NOT USE THIS COMPANY ONCE THEY HAVE YOUR MONEY THEY DO NOT GIVE A DAM

November 17, 2022

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