The headway tumbler (order No. HE37516) received just 4 days back. The tumbler build quality is good but the lid is spilling out and the finishing at the top is also not good (welded part is showing u... See more
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Review summary
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Reviews shaping this summary
The product is good but it was exhausting to contact your customer service. After giving 30 plus calls and a lot of emails they replied. Dilevery was late. ( 15 days) The product is good but it is ex... See more
The cup itself looks good, is sturdy and doesn’t leak. The rubber seal on the lid became loose after the first use and the finishing around the rim of the cup could be better.
Order it on aug 8 still no response.worst customer service. Received msg tat bottle wil be dispatch by sep 20 and thn it was changed to oct 25 . Not no response. Pathetic customer service. Thy are che... See more
Company details
Written by the company
Headway specializes in creating high-quality, durable and stylish products that elevate your drinking experience. From insulated tumblers to reusable water bottles, Headway offers a range of products that are designed to keep your beverages at the right temperature for a longer period of time. Their products are made from food-grade materials that are BPA-free and eco-friendly, ensuring that you can enjoy your drinks without worrying about harmful chemicals or environmental impact. Made from high-grade 18/8 stainless steel, their products are rust-resistant and built to withstand corrosion to last longer. The strong build combined with the stylish design gives it a premium feel. Whether you're looking for a water bottle to take on the go, a travel mug for your morning coffee, or a beer tumbler for your next outdoor adventure, they have the perfect product for you. Looking for insulated water bottles for a bulk buy for corporate gifting? Headway drinkware is the right choice! Get customised bottles for your employees, colleagues or clients for a long-lasting relationship. The search for your all-rounder drinkware ends here at Headway! Products: Hot & Cold Water bottles, Thermos Flasks, Coffee Mugs, Lunch Boxes, Beer Mugs, Etc. Headway is a sister brand of Rabitat and is based out in Delhi, India.
Contact info
Merlin Brands, W40, Okhla Phase 2, 110020, New Delhi, India
- 9999287000
- Hey@headwaymade.com
- headwaymade.com
2.2
Poor
187 reviews
Hasn’t replied to negative reviews
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I am a big fan of all your products.
I am a big fan of all your products.
I am using Burrell model for my personal use from last 6 months which I purchased from Amazon.
I have gifted more then 10 bottles already & got appreciations.
This time I purchased 6 bottles direct from company because I was getting discount & I want to keep them in stock for gifting purpose only.
I like all your models.colours.size.
For performance & quality I can say only one word Excellent.
May 24, 2023
Very good quality
The quality is very good - I used for my beer and it stayed cold form almost 2hrs .
Just perfect and also very stylish.
May 23, 2023
no stock of burell water bottle lid
no stock of burell water bottle lid, after purchase they said no stock and what is the use buying a bottles.
April 24, 2023
Didn’t receive the order
Didn’t receive the order. Even after multiple communication, no action taken
April 23, 2023
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Worth it..!! Must buy..!!!
Loved the quality of the product (true to its specifications) and its design. Also icing on the cake is the free customisation.
March 27, 2023
Quality is no doubt best in the market, but...
Quality is no doubt best in the market, and that too from a indian company. But the lid is not suitable at all for hot beverages, making it not much usable in winters.
March 27, 2023
Reply from Headway
Hi Sayantan, We have already addressed this issue in July, 2022 with an upgrade to java(O) that comes with a new lid that doesn't pop out even with hottest liquids. All thanks to expressive user like you who put this issue up and helped us improve.
Excellent product
Excellent product , Few tips which could help you in sales -
Firstly Give a Video of all unboxings of ur products of 2-5 mins .
Secondly this maybe a issue but i was facing problem in opening the lid to fill my coffee , sometimes its really difficult to open it !
March 27, 2023
Reply from Headway
Hi Harsh, thanks a lot for your valuable review & suggestions, we'll forward this to respective department for consideration .
Also, We've already considered this minor but insinuating issue about the lid getting closed too tight and we are working on a new lid which will be available in 3-4 months for all existing users as well.
It's an amazing product
I love it...it's an very beautiful and comfortable product.
Customisation makes it even more amazing.
Must buy
March 26, 2023
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Great quality and elegant design.
They are built to last and easy on the eyes. What more could you want?
March 26, 2023
Excellent products
Excellent products. Material , design, colour all great.
Rapid delivery.
Costly.
March 24, 2023
Just Within a day
Just Within a day, carry handle on the lid snapped and bottle fell to floor with force…now i have start the whole process of claiming warranty etc.
March 25, 2023
Reply from Headway
Hey Rajesh, We've been working on providing better support to our customers. As we can check with our team, you're replacement has already been delivered. Please update weather or not was seamless for you to claim warranty.
Thank you
Team Headway
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I had a issue with one of the bottle
I had a issue with one of the bottle. Headway changed it with no time. Five star for the service and prompt response. Quality of products is also Upto the mark.
March 24, 2023
Great product 👌
March 23, 2023
Fast delivery and quick response
March 23, 2023
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The product is of excellent quality and comfort if use.
It was a swift delivery. The personalised mug is such good quality and so comfortable to use - the sipper makes it comfortable for drinking hot liquids easily.
March 22, 2023
Went from 0 to 90
While your response to my question over email and SM initially was poor, you guys did very well on subsequent occasions. And the products themselves are very good.
March 21, 2023
Excellent quality thank u Headwaymade
March 19, 2023
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