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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were let down by their experience overall. Many customers found the products were not as advertised, describing the oil as watery, soapy, or lemon-scented, and questioning its authenticity as castor oil. Reviewers frequently reported missing items, especially bonus gifts or parts of their ordered kits, and noted that packages often arrived from China, despite claims of local origin. Delivery times were consistently long, often exceeding a month, with many orders arriving late, incomplete, or never reaching the customer. People also experienced significant frustration with customer service, citing unresponsiveness and difficulties in obtaining refunds, especially for promotional purchases. Furthermore, many found the website misleading regarding product details and return policies, with some reporting the site itself was unreliable or non-functional.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product, particularly concerning the authenticity... See more

Quality

Customers consistently express disappointment with the quality of products, particularly the oil, which many... See more

Order

Customers consistently express dissatisfaction with their order experiences, citing issues such as delayed or... See more

Delivery service

Consumers find delivery service to be negative, with many reporting significant delays, often taking a month... See more

Website

Reviewers express significant dissatisfaction with the website, citing discrepancies between advertised... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1st order they sent me a cheap wrap & unbranded oil (which was actually castor oil in fairness). I had just ordered a new oil when I seen their advert showing what their wrap should actually look like... See more

Rated 1 out of 5 stars

BUYER BEWARE! This is a scam!!!! Takes over a month to arrive. If it arrives. Mine came completely damaged (bottles broken and oil everywhere and compromised other items inside) and they -the company... See more

Rated 1 out of 5 stars

Another person scammed! Just like the other others mentioned the castor oil is not real, super soapy and smells of fragrance. Who knows what chemicals are in there. I also didn’t receive the four... See more

Rated 1 out of 5 stars

Not Castor Oil! I am an essential oil connoisseur and herbalist and this absolutely is NOT castor oil. It smells like dilimonine or lemon. They are selling this for half the price on Amazon, deleting... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

84 reviews

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No history of asking for reviews

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1.2

All reviews

(84)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Promoting items that is false

I wish I seen these reviews first before I ordered! I don't know how they are still advertising on Instagram is where I ordered!
They gave me a 8 dollar refund! They spreading false advertising! I just reported them on Instagram. So if you ordered from them on Instagram, report it to them so they could remove their page!

August 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam do not buy!

Missing a bottle of oil, and free gift not received. No email response. And the oil is not thick like caster oil. I think its a scam.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. I wanted organic oil and realized that the company prints a US label but ships product from China so there is no way to verify the quality of the oil. I purchased the product on promotion and company will not allow a return however that is not stated in their policy. I also just noticed that comments are turned off on Instagram so there is not way to complain so other consumers can see it.

August 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Bait and switch.

They offered free gifts worth $78 which significantly impacted my ordering. The order took forever to receive. And then no free gifts, although they claimed they were delivered. After sending pictures and saying the weren't, they started the promo with free gifts was only while supply lasts, and I missed it. Upon complaining, they gave me 10% back which never came.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Do not be scammed

Number one it took almost a month to get to me, number two it was a way smaller bottle than shown and it’s not real castor oil. It was thin and smelled like lemon. And thirdly the website doesn’t even work anymore!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I gave this company a 1 because 0 isn't…

I gave this company a 1 because 0 isn't an option! This is NOT castor oil! I've been scammed right along with the rest of you! I never received the bonus gifts either. I ordered product July 5 didn't receive until August 2nd..when I requested refund they replied I can't get a refund because the item was on sale. NOWHERE on the site does it say that! I'm going to find someone to test this liquid that's in this bottle because it's NOT castor oil...its NOT even OIL! I took a pic of the addressed packing bag it came in, so I'm going to find as much info as possible & report back! What else can we do??

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

LIES LIES LIES

LIES LIES LIES! Totally false advertising. Went back and forth for a month trying to get a refund for items they didn't send. They gave excuse after excuse about items not being included in my purchase because I used a discount code provided by their site....."The Breast Wellness Pack by Healo™ for $26.28 includes only the compress. For the pack that includes both the compress and the oil, the price is $37.54." I PAID the full price! Ugh, total crap! Nothing I received was what was on the website!

August 7, 2025
Unprompted review
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Rated 2 out of 5 stars

Wish I saw this page versus their home…

Wish I saw this page versus their home page for reviews. It took over a month to get the products (which I still never received the “free gifts”). I bought a 2 pack and the items were squished into a small box. One bottle broke during shipping and saturated everything. The oil is very watery, which makes you question the authenticity of it. I should have saved the money and made my own packs. I sent an email weeks ago with pictures showing the busted bottle and advising the bonus items not being received. Let’s see if they actually do anything about it.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

If I could, I would give them zero stars because they took my money but never sent all the items I was supposed to receive so I will be trying to get a refund. the emails that I have said that they sent them but then when I ask them about the four free gifts, I was supposed to receive they said they were out of them And I said the only reason I bought them was because of the free gifts that came with the purchase I didn’t receive the purchase until after a month of continually emailing them. This is not right and they should not be able to do this. This is fraudulent. I also asked them to send me a return shipping label to return the products that they sent me and at that point they never bothered to email me back at all.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy this one. I want my money back

I just received my package after almost two months, the “oil “ is not oil is a soapy liquid that is not even certified organic as they say because there is no logo on the bottle, poor packaging and totally untrustworthy quality of this product that I thought was elaborated here but comes from China, not saying everything coming front there is bad but they shouldn’t been selling something that is not what they advertise. Total phony

July 31, 2025
Unprompted review
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Rated 1 out of 5 stars

I wish I had done a review search on…

I wish I had done a review search on Healo before buying. Ordered on 7/3 and delivered on 7/30. Spent $70 and only receiving 2 ice packs and 2 wraps, missing the oil and free gifts. I have emailed the company. My advice, save your money and buy elsewhere.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars here too

Zero stars here too! Took a month to get whatever is in the castor oil bottle and abdo wrap. No free gifts as promised (was even charged shipping). They did answer my email about the gifts and said "unfortunately they were out of stock when I ordered and shouldn't have been able to be added to the cart" so I will not be receiving them. I went right to their site and the "guaranteed free gifts" are still being offered. Clearly a Chinese company. DON'T GET SCAMMED!

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Received emails that the item shipped and was delivered all on a foreign website. I never received anything more that two weeks of the website saying delivered but not correct and no one is emailing me back. Apparently its a scam, no product being shipped.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could. Similarly to others I never received the bonus items. They came back to me with some cheap excuse that the items are out of stock. Paid £40 for the abdo compress and a small bottle of oil which is not even castor oil. I know very well what castor oil looks like and what I received is definitely not. Its yellow, very runny and and smells geranium or something. The company is a total scum and should not be in business.

July 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company. I placed an order (spent over $70) with the promise of the 4 free gifts with purchase. I purchased on the 13th of July. Just received it today on the 23rd. No free gifts with the products. I dont care how their products work. I sent multiple emails regarding where my package was at because it was stuck on 'shipping label created' for a week. NEVER AGAIN. False advertising and no response from customer service. Save yourself the frustration and money. Oh and to add, absolutely NOT pure castor oil. It is a super thin consistency and smells like lemon soap. I have no idea what is in these bottles but Im not using it.

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESE THEIFS

DO NOT BUY FROM THESE THEIFS
Definitely NOT pure castor oil!
This, heavily scented a soapy liquid which is going in the bin.
Mystery gifts were not dispatched!
Was over charged as well.
AVOID AVOID AVOID

July 23, 2025
Unprompted review

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