HealthHero Reviews 

651
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate how easy it is to book appointments quickly, and many point out that the medical staff are consistently friendly, attentive, and helpful during online consultations. Consumers also find the digital platform extremely convenient for getting prescriptions sorted without needing to wait around for a traditional doctor's visit. Though some reviewers were not happy with administrative hiccups, mentioning specific issues like missing prescription attachments, forgotten sick certificates, or technical glitches on consultation forms. A few individuals also felt that certain referral limitations or strict prescription renewal policies left them needing further in-person care elsewhere.

What people talk about most

Service

Customers had positive experiences with service, highlighting the quick appointments and efficient... See more

Staff

People report positive experiences with staff, highlighting their friendly, professional, and knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing message responses and care as speedy,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as quick,... See more

Booking process

Consumers find the booking process to be smooth, fast, and simple. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

From start to end all staff are efficient,helpful,professional,and tge service is so convenient specially when you aren't well enough or able to get an appointment elsewhere. Love this service. Great... See more

Company replied


Company details

  1. Holistic Medicine Practitioner
  2. Doctor
  3. General Practitioner
  4. Mental Health Service
  5. Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

651 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(651)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Health Hero best GPService

The doctors are so nice. You can ask questions they do not rush you. Great advice always.

July 28, 2026
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Reply from HealthHero

thank you!!!

Rated 5 out of 5 stars

Very helpful staff

Had some technical difficulties when trying to connect through video call but the management were very helpful when they noticed that my call had been missed. They helped with a last minute booking and were very informative.

July 28, 2026
Unprompted review
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Reply from HealthHero

thank you, sorry to read about the tech issues - we are looking it this, thanks for the kind words

Rated 5 out of 5 stars

Quick and helpful

I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like I had to rush through the conversation due to a time limit which was a big bonus.

July 23, 2026
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Reply from HealthHero

thank you - great to hear you enjoyed the service

Rated 5 out of 5 stars

five stars

Always a pleasant experience, quick service and really good clinicians.

July 21, 2026
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Reply from HealthHero

thank you!

Rated 5 out of 5 stars

Very helpful

Very helpful, very mannerly, and quick response to any email i sent

July 8, 2026
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Reply from HealthHero

thank you, Mary, really grateful for this review

Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Very quick to respond if I’ve had any queries in relation to my orders. Staff are very friendly and helpful.

July 15, 2026
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Reply from HealthHero

thank you Eithne! I'll make sure the Admins are aware of your kind words

Rated 5 out of 5 stars

smooth process and great diagnostic and listening skills

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me that I go to the Emergency Repart. He wrote a clear referreal asking for a scan, and I was able to leverage it with the doctors who wanted to send me home with a painkiller. I received proper attention and surgery thanks to Dr. Khan's professionalism, competence and capacity for listening and believing to what I was telling him.
The person I spoke at the phone helped me through the registration and booking process without fussing about details I did not have at hand and was efficient and kind.
This service was my best gift to myself and my family in the last few years.

July 6, 2026
Unprompted review
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Reply from HealthHero

thank you Anna for your kind review! delighted to read it and will ensure Dr Khan is made aware of the feedback.

Rated 5 out of 5 stars

They are great

They are great. I forgot to request malaria tablets in my travel vaccine GP consultation and instead of making me do a separate application at an extra cost they added it on afterwards with no fuss. The customer service email is very attentive.

July 12, 2026
Unprompted review
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Reply from HealthHero

thank you Ellie! we do out best to provide a gold standard of clinical service!

Rated 5 out of 5 stars

Easy of use

Easy of use. Very convient. No 3 week delay for gp!
Straight forward.
Reassuring.
At a time suitable to.me.
Definitely recommend

July 8, 2026
HealthHero logo

Reply from HealthHero

thank you Siobhan!

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