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Healthians Reviews 

169
•
TrustScore 2 out of 5

2.0

Diagnostic Center
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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer support, missed home sample appointments, and unprofessional staff members who frequently failed to arrive on scheduled times. Many individuals struggled to reach representatives through automated channels, experiencing frustrating communication barriers, unresolved invoice errors, and severe delays in receiving their medical reports. Though some customers found the initial booking process seamless, they praised the quick service, affordable pricing, and reliable report delivery. Other people also appreciated the prompt assistance, easy scheduling, and helpful health expert consultations received after completing their laboratory tests.

What people talk about most

Service

Consumers find service to be negative, reporting severe delays in sample collection, missed appointments, and... See more

Staff

Customers had negative experiences with staff, highlighting widespread unprofessionalism and poor... See more

Customer service

Users describe negative interactions with customer service, noting that after-sales support is virtually... See more

Booking process

Reviewers highlight ambiguous aspects of booking_process, describing mixed initial interactions with sales... See more

Customer communications

People report negative experiences with contact, consistently highlighting the inability to reach anyone for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Even after sharing the details over the whatsapp, the agent isn't responding.. you are here to provide the services, or to gain the attention? Shared prescriptions have every details like hospital na... See more

Rated 2 out of 5 stars

Healthians: Great at booking, terrible at delivering. Booked a blood test for my ageing parents in Kanpur. Booking was seamless—a call within a minute and sample collection happened on time... See more

Rated 1 out of 5 stars

Unfortunately, I am here after I faced the worst service ever. From sample collector to customer service helpline, everyone is rude and unprofessional. And fortunately, I waited till the end to mak... See more

Rated 3 out of 5 stars

Communication, I paid for Iron values test but they gave me test report without Iron values, after writing emails to them, no reply, customer service never calls you back, They call you back only if... See more

Company details

  1. Diagnostic Center
  2. Blood Testing Service

Written by the company

Healthians is one of the most trusted players in diagnostics today, with a network of fully automated labs across 250+ cities in India, that are hardcoded with innovative technology, advanced robotics, and intelligent digital solutions. With an extensive team of highly qualified lab technicians and pathologists, our single-minded purpose is to follow the strictest of quality measures to maintain accuracy for each test we perform.

Contact info

2.0

Poor

TrustScore 2 out of 5

169 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.0

All reviews

(169)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

I have worked with this lab for 1.5…

I have worked with this lab for 1.5 years. The time spend was one the best work moment for me and rememberable. I learned lot of things with a good earning. Senior management is very supporting .Good company to join

April 30, 2025
Unprompted review
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Rated 5 out of 5 stars

I tried there services it’s everything…

I tried there services it’s everything perfect just book the blood sample from app and sample collection boy comes on time reports on time and after reports give miss call on given number you will get call back for consultation thanks Healthians and team

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Working at Healthians has been a really…

Working at Healthians has been a really good experience for me. The team is very supportive and friendly, and everyone is always ready to help each other. The work environment is positive and comfortable, which makes it easy to learn new things and grow.
I got a chance to improve my skills and work with great people who guide you well. The company also cares about its employees and maintains a good work-life balance.

April 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Was told 1.5k price, was asked for 12k instead

Okay so I needed to have some hormonal tests done as well as some vitamin tests done and the guy told me it would be 1500 rs for all but the guy who came to take the tests said 12,380 rs and I was genuinely shocked because that amount of discrepancy is INSANE, shady even. If you can't communicate properly with the clients or get their consent for the updated price before taking the samples, THEN YOU DON'T DESERVE TO CALL YOURSELF A TRUSTED COMPANY. Genuinely, never booking again. Worst company ever.

April 22, 2026
Unprompted review

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