Health Monthly Reviews 

I have an order from April 2020 still not fulfilled and an order from December 2020 which has been removed from my orders section completely. I have contacted PAYPAL and hope to get my money back.
I have sent endless emails and get no response and they have removed their phone number.
I think like many others that they have simply gone bankrupt or ceased trading.
Hopefully will get my refund via PayPal.
AVOID AVOID AVOID
LOOKS for sure gone into administration.
Luckily for me PayPal to the rescue...got my monies back before Administration

Zero stars from me. As with others I had been buying from them for years so had no need to read reviews. My order from November has not been delivered and every time I try to reach them I receive ‘put off’ emails. I see now there’s no chance of having my money back, luckily I bought only one product. So I’ll put it down to experience and go to another company.

Ordered November 20th and delivery date 21/12/20.
Needless to say no sign of order and automated Covid excuses from customer complaints.
Have used this company for 2/3 years to obtain Swanson products.Orders always late took 3 weeks usually to arrive and came via Gibraltar!
Website shows nearly all items out of stock.On Jersey company register the accounts show reasonable profits for 2019 so why are they defaulting on so many orders from September onwards?
Hope my credit card will refund but amount I have lost is under £100 so suspect I have lost my money

Have been with Health Monthly for years ordering the same tablets ? Placed and paid for my order 19th October 2020, After 3 months still no tablets arrived ? After various emails between us, I asked for a refund as they said 3 Months was unacceptable for non delivery, They have gone to ground ? I am still awaiting their reply. Very poor Customer Service to a Loyal Customer ? All they need to do as a Business is let your customers know what's happening with there order and return there money if they are not satisfied with there service , Would they be Happy if they gave away there money to someone and received nothing in return ?

Scam!!!!

Don't order anything from them!!! I ordered a supplement almost 2months ago! After one month I e-mailed them about my order, and they said :
"Unfortunately we can no longer ship Swanson Rhodiola Rosea Extract, 3% Rosavins & 1% Salidrosides - 60 Capsules x 1 from the allocated North Dakota USA warehouse, as we are no longer using them due to long delays many of our customers have been experiencing..

The item is also out of stock. Please confirm whether you wish to wait 6-8 weeks for the items to be ordered in to the New Jersey warehouse, or if you would prefer to cancel your order?"

I replied saying I need my money back, and guess what, never heard from them again!!!!
Sent them another e-mail , to remind them, but Nothing!!!

I would give this company a 0 if I could!!! How can companies do this ?? Why no one is checking on them!!????

I’ve been stolen by them.
I’ve ordered vitamins in the 9th October but haven’t received these till now (19th January).
I’m in contact with them for months but they keep saying I need to wait to receive my products, refusing to progress my refund. It’s ridiculous.
Now they are ignoring my emails.

I placed an order on 5th October, part of which came quite quickly but the remainder, 3 bottles of multivitamins, still has not arrived. For these items I was given successive delivery estimates of 3rd November, 8th December, and finally 18th December. They were supposed to have been dispatched on the 19th November. All this time they were sending me daily emails about a stock clearance sale, though even these seemed to have stopped after the 13th January. I contacted them on the 9th January to ask for a refund if the items couldn't be delivered within 7 days and received only a bland boiler-plate response (which, inter alia, asked people not to leave negative reviews). There seems to be no customer service in operation at all and no way to get a refund. Brexit and COVID together are not sufficient to explain these delays. Today (19th January) I couldn't even log into my account. It looks as if they may have actually closed down, taking approximately £50 of my money with them.

Ordered some supplements on 12th Nov 2020, but received nothing. After chasing via email was given a cock and bull story about the item coming from the US via Gibraltar! After 7 weeks decided to ask for refund, which they ignored. No longer respond to emails at all, and their phone is disabled.
They are total crooks and fraudsters, and should be avoided at all costs.

Avoid avoid avoid. Placed an order on 15th November which still hasn't arrived even though it allegedly shipped on 15th December. They do not respond to emails and website appears to no longer show any way to contact them

Ordered on November 11th and still not received goods. No response to my email and cannot contact them for a refund.

DO NOT ORDER!!

Claim to have items in stock then tell you 2 months later they are being sent from USA, no tracking so they don't have a clue where anything is, 1 star flatters them to be honest.

Took my money no goods sent, no reply to emails.DO NOT send these people your money. I dealt initially with someone calling himself JOHN ANTIGUA.

I have always had previous good experiences from this company. However, this is no longer the case. I feel they have probably gone under. I placed my order 2 months ago. I have NEVER received my order and they have since stopped all communication. They aren’t even replying to PayPal as I am now using PayPal to try to get my money refunded. AVOID AVOID AVOID!!!!!

Placed an order on 1st December.

Still hasn't been dispatched.

Stay WELL clear!

Avoid like the plague!!!

I ordered from this company on the 1st December, with a predicted delivery of the 30th December.

I totally get that things have been busy over Christmas, and so I waited as per their FAQ – expecting some sort of delay, but nothing too crazy. Well here I am – at the time of writing this: January 18th - and still nothing. No sign of a delivery.

I’ve had items from the USA come sooner - and this is supposed to be more local!

I sent an email last week asking if my order had even been sent or not as I never got a dispatched email, just the order confirmation – asking if I could have a refund as I had checked the FAQ and had waited long enough – and what do I get??

An automated email – a garbage copy-paste from their own website's FAQ, which I’d already read. Absolutely awful customer service.

What really annoys me about this is that I ordered from health monthly in the past and my items were delivered fine. Clearly, I should have heeded the reviews here before making my this order as consistency doesn’t seem to be this company's strong point!

If they were struggling to keep up with the demand they should of done the sensible/honourable thing and closed their website, instead of allowing (yep – they’re STILL allowing) people to buy items that might never arrive at all!

I’ll be looking into getting my money back via my bank/paypal. I advise anyone in a similar situation to me to do the same – or to just avoid this place if you can. You can get what you need from more reputable traders who actually talk to their customers!

I have been emailing for monthS regarding products that I have never received for only receiving automated replies.

Where is my stuff ? I want my money back. NOT FAIR THAT YOU TAKE MONEY AND DON'T DELIVER
tHIS IS THE EMAIL i HAVE BEEN SENDING SINCE APRIL 2020

Just to let you know that the following items have never arrived, I assume they are considered lost for now

order 2110938

Olympian labs CoQ 10 with Bioperine- 100mg, 60 vegetarian capsules , should have arrived 10 March, never received as per below
Now food Calcium D-Glucarate- 500 mg, 90 Vegetarian Capsules, should have arrived 10 April, never received as per below

Please refund the non delivered items

ORDER #2112529
ORDER DATE
28 Feb 2020, 12:39 PM.
Still not received my order & there is no contact with Health Monthly. Have sent half a dozen emails with no reply!

Hello Health Monthly Team,

I've placed an order for Niacin on 12 Nov 2020 which was showing a delivery date of 17 Dec 2020.

I've still not received the items.

I contacted using the "Contact Us" link on your web site and there is no response / action on that as well.

As you will understand, this is simply unacceptable and hence writing a review here.

In the past Health Monthly delivery and customer service was very good. I had no issues at all.

But with this experience, I'll certainly not be recommending this site to any of my friends.

I'll certainly appreciate a quick resolution to this issue.

Regards,
Sam

I too have used this company in the past and never had a problem. this time my order delivery date was December 2020 due to shortness of staff and corona virus, when it did not arrive I sent an email requesting a refund and like others, got a automated email reply with a new delivery date 28th January 2021. I again requested a refund but no reply. I do wonder if this company is in financial difficulties and maybe going under. My advice to others would be Do not order anything from this company

I’ve used the company before and delivery is always a bit slow but usually arrives when expected. However, I ordered something in October which was due to arrive on 27th November 2020. I started trying to contact them just after Christmas (allowing for delays). I cannot get a response other than an automated response. It’s not good enough. They have my money. Sort your customer service out.