Given a time slot for the visit and the nurse arrived within the slot. Very pleasant and friendly young lady,who put one at ease.Very knowledgeable and took the time to explain everything in detail ma... See more
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Review summary
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What people talk about most
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HealthNet home care deliver a first class service. The delivery driver was professional & was pleasant & courteous. The app for HealthNet is user friendly & nothing is too much trouble for any of the... See more
The driver arrived in the two hour slot, he was very friendly and reminded me to put medication in fridge. So good we are kept informed with emails and text messages, and we can also track our deliv... See more
Being explained things very easily and thoroughly.Being able to ask questions when ever I felt the need to, and understanding everything i was told and never feeling there was any rush. I felt very co... See more
Company details
About HealthNet
Written by the company
Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
Patient Portal
Written by the company
- Manage your order online!
- Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.
Frequently Asked Questions
Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.
Click here.
Click here.
Contact info
Units 1&2 Orbit Business Park, Alfred Eley Close, DE11 0WU, Swadlincote, United Kingdom
- 08000 833 060
- enquiries@healthnethomecare.co.uk
- healthnethomecare.co.uk
HealthNet's Digital Tool Guides
4.8
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good service
Very good service. Great from the beginning, they are very helpful and accommodating. I am so grateful for this service. Thank you
September 4, 2026
Ordered Friday delivered Saturday and…
Ordered Friday delivered Saturday and was early too so we could then go about our day
September 5, 2026
Quick efficient and friendly
September 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was given the option of a morning or…
I was given the option of a morning or afternoon delivery. I selected morning .My medication finally arrived at 6.40pm .
Why? This was hugely inconvenient.
September 4, 2026
Reply from HealthNet
Hi,
We’re really sorry that we weren’t able to meet your preferred delivery time.
While we always do our best to accommodate requests for delivery AM or PM, we’re unfortunately unable to guarantee specific time slots.
We again sincerely apologise for any inconvenience and impact this had on your day.
Kind regards,
The HealthNet Team
They deliver on time
They deliver on time. Letting you know a time slot, they all are very good, completely happy with them
September 4, 2026
They always deliver my items just at…
They always deliver my items just at the right time! 😄
September 4, 2026
Very helpful
Niomi was very polite, and understanding. I was helped to feel comfortable and confident in how I handle my own treatment going forward.
September 4, 2026
Spot on delivery Item was delivered efficiently and on…
Item was delivered efficiently and on time driver was polite and courteous
September 4, 2026
Arrived on time and delivery person…
Arrived on time and delivery person very helpful.
September 4, 2026
They managed at short notice to deliver…
They managed at short notice to deliver medication which I had mistakenly asked to be delivered two weeks later.
September 4, 2026
Reply from HealthNet
Hi,
We're glad we could assist with your medication delivery at short notice. We appreciate you sharing your positive experience with us.
In order for us to understand your 3 star rating further, please email us at enquiries@healthnethomecare.co.uk and the team will help to rectify any issues you may have.
Kind Regards,
The HealthNet Team
Reply from HealthNet
Hi,
We are concerned to hear about your experience with our driver's attitude.
Please can you contact our Patient Support Team via enquiries@healthnethomecare.co.uk to provide more details of this incident and one of our team can look into this for you.
Kind Regards,
The HealthNet Team
Great service
Great service, always seems really professional. Haven't had any issues
September 4, 2026
He made sure and adult signed and said…
He made sure and adult signed and said to store it in the fridge.
September 4, 2026
All the nurses are fabulous caring i…
All the nurses are fabulous caring i really appreciate them
September 3, 2026
I had a great experience
September 5, 2026
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