Sciensus Reviews 4,799

The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more

The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more

Bang on the minute delivery timing. Just need to tweek the app to be able to choose a later date for deliveries. I often get a request to pick my next 8 weeks supply only a week after my latest de... See more

The Belfast nursing team are absolutely second to none. Their duty of care and the information and knowledge they have provided during my breast cancer treatment has been absolutely excellent! Nothing... See more

Whilst the delivery is efficient and text messages keep me informed, the actual App is useless!!! It never gives a true update of the delivery , always says driver is on drop one and I’m much further... See more

From the first contact with the nurse clinician, who visited me in my home to train me in the use of self injection pen, I felt so well cared for. He contacted me on a couple of occasions afterwards r... See more

Nursing care is excellent. Highly recommended. Every one of the nurses I’ve had the pleasure to meet has been gentle, kind, caring, supportive, personable, knowledgeable and professional. Their commun... See more

High marks to Sciensus nurses for their professionalism, their friendliness , their caring and calm approach. I have come to look upon them as friends . My nurse today , Melissa Morrow , is a perfect... See more

I have been using this service since November 2024. The whole process has been so easy and straightforward, confirming my delivery via the app, then just sit back and wait for the messages to come thr... See more

All customer service staff are very knowledgeable and keen to help, there are no long waiting times when you ring and my query has always been answered fully. The delivery people who deliver my medi... See more

Like others I would give zero stars if possible. The app is absolutely terrible as with the entire service, if you can call it that... They really shouldn't have NHS contracts that they cannot or will... See more

Laura couldn't have been more helpful and very good at explaining all the complex instructions. Answered all questions simply and patiently with a friendly manner. Took time to put me at ease when I s... See more

Quite simply the App doesn't work properly, no information about delivery or delays. Have spent more time trying to phone them to sort out Sciensus problems with the App.. It really should be taken do... See more

Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing... See more

The Belfast team have been absolutely amazing with me during the first 7 cycles of my treatment. I cannot, in any way, fault the excellent service I have been fortunate to receive. Whilst my monthly v... See more

Fairly reasonable company. Deliveries prompt. Only issues are that tracking on the app for deliveries is poor. There is also far too many emails and texts pestering you to arrange your next delivery m... See more

As always the customer service from the drivers in Devon was fantastic. I had a delivery today from Simon who went out of his way to get me a sharps bin when I needed one. He answered my questions I h... See more

Absolute disgusting Company, drivers are extremely rude. I have no way to get my medication as they continuously schedule it during the school run and I get a rude call saying I missed my delivery eve... See more

So helpful! I couldn’t see a delivery date which suited me, I was meant to start my treatment on a certain date but the delivery slots were after this. By that point I would have been 5 weeks withou... See more

I have never wrote a review before but felt I needed too. The Belfast Team have all been absolutely fantastic in helping me through my cancer journey. Nothing was too much trouble. T... See more

This is such a helpful company. The staff are so very helpful. My medication always arrives on time. If I need a letter to travel abroad with my medications they are quick to send it to me along wi... See more

Sciencus app and service is 1st class, the app has so much to it, schedules, contacts etc, and delivery personnel are very polite and helpful, nowadays having app is so much easier to keep track, wit... See more

Great customer service. My delivery is always within the time frame issued to me, in fact I am notified when I am the next drop off bythe driver. The app is fabulous in allowing me to track my prescri... See more

This service is incredible and I am very lucky to be able to receive treatment at home by very caring nurses from the Belfast nursing team. The nurses are very knowledgeable and experienced, and... See more

No complaints here. I get my 4 hour delivery window and on the day I get notifications when the driver is one delivery away. I get to track this from the app. Though It be fair the delivery has so far... See more

My nurse today was friendly, caring, informative and professional in her approach. I had my bloods done and it was very smooth and painless. I would not hesitation having her back again to perform my... See more

Easy to order online through the app. Reminders to let you know when your delivery is. Then the day of your delivery the driver texts to let you know he is so many stops away, then a further text to... See more

Excellent service from start to finish. Very helpful people on the phone. Text messages to say when delivery is scheduled for ie. 2 hour window. Pleasant delivery guy.

Great News. Message received from Sciencus 'Now is the time to update the app'.....Silly me. I thought that they had finally sorted out the stupid app refusing to allow me to log-on. But guess wha... See more

I urgently required more methotrexate for my rheumatoid arthritis as my dose was changed and I was due to take my injection today. I placed my order on Monday & it was delivered yesterday. Excellen... See more

I like the idea that the company sorts it all out for me, dates for delivery and how many pens I need . Plus having the injection sites there so you won’t forget which site you last did. It’s a very... See more

Absolutely fantastic the nurses were very helpful and experienced. They made me feel so calm and explained to me how to do things properly. Could not have been anymore understanding and helpful.

The new tracking sysytem is pretty rubbish. I like to track delivery as my dog gets excited when anyone comes to the door so I like to shut him away if I know I have a caller. However on the last 2 vi... See more

Pretty shocking company. Severe lack of urgency in delivering medication. Thank god I'm not on anything that's life saving. All they need to do is deliver. They need no further information... See more

Very easy system to order Friendly drivers Always delivered when said Good tracking system Good collection of sharps boxes Very good at taking to named person if not home.

The Belfast nursing team continue to provide an excellent level of care to my husband. We feel very fortunate to have such a dedicated and committed group of nurses looking after him

The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more

The driver was lovely so polite and on time within the app times. However you dropped a star as your general times given on message reminder was way out. This needs to be looked out. 15 min window on... See more

Did exactly what you should do. Delivered on time , prescription ordered in advance absolutely no problem at all

Called them at 9.15 this morning 24/1/26 I had broken my SurePal pen for injecting my growth hormone. Lady on call was really nice and escalated email as urgent to the pharmacy department saying they... See more

I always phone and arrange my next delivery slot. Each time I call i never have to wait to long. Friendly staff and very helpful.always make sure that I dont forget my date for delivery by sending m... See more

Im due to move into no.4 but staying at no.9. Same street. Driver went to 4. I received the medication as i was looking out thanks to the text msg updates.. He was very polite n happy and understandi... See more

Rhoda Norrie was absolutely perfect put me to ease very quickly absolutely lovely lady explained everything to me and answered all my questions

The app I use is quick glitch free and they deliver every time as agreed with friendly staff they keep up-to-date with prescription changes and amendments.

Everytime they on time and I could track delivery on the app. They have polite delivery drivers. If need to call Sciensus their customer service team are very helpful and grateful. Thank you Scien... See more

Pretty dire. If you are ill and need their help, it takes a very long time to get anyone to answer the telephone. You then find out that they are unable to help for one reason or another. I find it... See more

My husband has had nothing but trouble over the last 8 months with delivery of his cancer tablets. He has put a formal complaint in and was assured future deliveries would not be affected. Have they... See more

waste of time trying to speak to them. Called them 17 times to arrange medication delivery & all you ever get is " we can't connect your call, Call back" You call back & guess what, Nothin... See more

All delivered within the time slot , however previously I've had text message to say ' one stop away ' then ' your next' didn't get this time . Driver was friendly.

I had to unfortunately chase the prescription myself after requesting help 3 times. It seems to happen each time I need the injection. I'm sure it's the hospitals issue as much as Scientus but the p... See more