I cannot thank the team at Healthpath enough for the change I’ve experienced. I have struggled with eczema for a long time, but since working with them, my skin flares have reduced significantly. Most... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a breath test for SIBO and IMO which arrived in good time. The test instructions were clear and it was straightforward to prepare for and take the test. I received the results much faster th... See more
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I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers. I always get a prompt response if I have any questions or issu... See more
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It’s great to be able to discover the microbiome of my gut. This is the second test that I’ve purchased and subsequently completed. The results told me everything I needed to know. The video analysis... See more
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Company details
Written by the company
We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.
Contact info
London, United Kingdom
- +44 20 (0) 20 7193 1693
- hello@healthpath.com
- healthpath.com
4.6
Excellent
388 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Totally recommend!
Honestly cannot recommend this company enough! So efficient, helpful, understanding and caring… the list could go on!!!
August 29, 2025
Unprompted review
Reply from Healthpath
Hello Kirstie,
Thank you so much for your kind words. We're delighted to hear that we were able to help and that you felt understood and cared for.
If you need any further support, please don't hesitate to reach out.
Warm regards,
The Healthpath Team
⭐️⭐️⭐️⭐️⭐️ Incredible Support & Personalised Care
I’ve had a truly outstanding experience with Healthpath. From the start, the support I received felt tailored and personal. Emma, the practitioner I worked with, took the time to create a personalised video and support pack, which brought so much clarity and confidence to my health journey.
It’s rare to feel this genuinely supported and understood in healthcare. Every step of the process felt human, thoughtful, and empowering.
I’m deeply grateful to the Healthpath team - especially Emma and Elle - for their warmth, professionalism, and encouragement. Highly recommend to anyone seeking clear, compassionate guidance for their health.
May 31, 2025
Reply from Healthpath
Hello John,
Thank you so much for your kind words and for taking the time to leave us this review.
We're really delighted to hear that this has been a positive experience for you and that you felt supported and understood - this is exactly why Healthpath was created in the first place, and we're so pleased that we have been able to help you on your health journey.
Please don't hesitate to get back in touch if you require any further assistance.
Warm regards,
The Healpath Team
Happy long term customer
I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers.
I always get a prompt response if I have any questions or issues.
A big thank you to Nina who went above and beyond to help me with some sensitive issues, very kind, caring and knowledgeable. I was really impressed.
I will be sticking with Healthpath for future tests and their great range of supplements!
July 29, 2025
Unprompted review
Reply from Healthpath
Hello Carrie,
Thank you for your wonderful feedback and for being such a loyal Healthpath customer.
We really value your trust in us, and it’s great to hear you’ve had consistently positive experiences. We’ll be sure to pass along your kind words to Nina—she’ll be delighted to know her support made such a difference.
We look forward to continuing to support you with your future tests and supplements.
Warmest regards
The Healthpath Team
SIBO test kit never received and poor customer service
I have order the SIBO test kit and it has been 10 days now and it hasnt arrived yet. There is no real people for live chat and there is no telephone live chat support. The email support is very slow. It is up to 2 working days.
Got a reply, it is saying that the address entered was incomplete. There is no validation on the address.
There was no feedback or what so ever. All I got was that the kit was sent successfully. Healthpath was just trying to redirect the fault to the customer or the royal mail.
July 17, 2025
Unprompted review
Reply from Healthpath
Hello Sam,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating delays can be, especially when you're keen to get started with your health journey. Whilst we don’t currently have a live telephone line or real-time chat function, we do closely monitor our inbox for urgent issues and in this instance, your email was responded to within the hour.
We're sorry for any unhappiness caused around the delivery issue. Our system doesn't include an address validation feature, so we aren't able to automatically detect or correct incomplete address entries. However, we appreciate how important clear communication is and we’ll be passing your feedback to the relevant team for review as part of our ongoing improvements.
We’re committed to doing our best to support you and always welcome the opportunity to resolve issues directly. If there’s anything further we can do, please don’t hesitate to get in touch.
With warmest regards,
The Healthpath Team
Healthpass sibo test review
Been feeling horrendously ill as of late I've got celiac disease & been managing it for 3 years & i got really sick & my symptoms changed dramatically did a ton of research & hypothesised sibo was the likely culprit, all the new symptoms matched & it made sense with me using ppi's for a long period of time it increased my likelihood of having it, meticulously read the instructions & faq's to see if there was any mention of celiac disease or other info my condition means I have low motility of the gut meaning food moves through my gut very slowly there was nothing about any of this in their faq's so purchased their sibo test did it all correctly, read their instructions meticulously, got my results back negative for everything but the test shows on my very last breath tube my hydrogen spiking so I thought my low motility would make the whole test go slowly so I emailed them & asked them about this & just kept getting vague answers & the brush off & the likelihood of false negatives are also a thing so I just asked if I could do the test again & drink the lactulose & increase the time period before starting the testing to see if this made the difference but alass no luck got brushed off, wasted £175 I wouldn't recommend this test or company unfortunately.
June 30, 2025
Unprompted review
Reply from Healthpath
Hello Luke,
Thank you for sharing your experience. We're really sorry to hear how unwell you’ve been feeling and that your experience with us hasn’t met your expectations.
We understand how frustrating it can be when you’re looking for answers and don’t feel fully supported. Our team had previously offered you a follow-up call to go through your concerns in more detail, and we’d still really welcome the chance to speak with you.
Our Head of Customer Success has also reached out via email this afternoon to offer further support.
If you’re open to it, we’d love to connect and talk this through—please don’t hesitate to reply to the email or contact us at hello@healthpath.com.
With warmest regards,
The Healthpath Team
False Test Result & Poor Accountability
I ordered a stool test from Healthpath which came back positive for H. pylori. Naturally, I was alarmed and took it seriously. However, I retested a week later at a trusted private lab, and the result came back negative.
It’s medically unrealistic for H. pylori to clear on its own in just a week without any treatment, which makes it clear that the original result from Healthpath was incorrect.
I reached out to customer support and found the response lacking. No real accountability, no refund, and no reassurance about how such a serious error could have happened.
For a company dealing with health and diagnostics, accuracy should be the bare minimum. I’ve completely lost trust in their testing process and wouldn’t recommend them to others.
May 22, 2025
Unprompted review
Reply from Healthpath
Dear Charla,
Thank you for taking the time to leave your review — we're really sorry to hear that your experience left you feeling disappointed and concerned.
We completely understand how important clarity and accuracy are when it comes to health testing, and we’re sorry this hasn’t been your experience so far. We appreciate how frustrating it must be to receive conflicting results and want to help provide a full explanation wherever possible.
Our team had previously reached out to request further details so we could look into this more closely with our partner lab — different labs may use different methods and thresholds, which can sometimes contribute to discrepancies. If you're happy to share this information now, we'd still very much welcome the opportunity to review your case in full.
Our Head of Customer Success has also followed up with you by email today and we hope we can work together to bring this to a positive resolution. Please don’t hesitate to reach out to us directly at hello@healthpath.com
With warmest regards,
The Healthpath Team
Great genuine products and even better…
Great genuine products and even better customer service which for me is number 1 in a company
June 5, 2025
Unprompted review
Reply from Healthpath
Hello Colin,
Thank you so much for your kind words.
We're thrilled to hear you value our customer service. It's always our goal to provide both quality products and a supportive experience and we really appreciate you taking the time to leave us a review.
Warmest regards,
The Healthpath Team
Long wait for SIBO test results
I did a SIBO test, the kit arrived in good time and the instructions were clear etc. However, it's coming up to a month now and I haven't had any results back. Heathpath are relatively transparent about the times (although some adverts say 5 days), 5 working days to get to the London address, then 14 working days for it to be sent to Germany to be analysed. I just hoped that was a maximum and not the norm.
While the transparency is good, I just think that's way too long to keep people waiting in uncertainty considering the price of the test. If you're ok with the wait then it's fine but I will look for a UK based lab in the future.
Edit: Updated to 4 star as the communication was good after the review. It'd be 5 with a quicker turnaround.
March 6, 2025
Unprompted review
Reply from Healthpath
Hello Chris,
Thank you for taking the time to leave your review. We’re sorry that your results didn’t arrive as quickly as you had hoped.
While we aim to provide results faster than the advertised turnaround time, we acknowledge that sometimes the process can take longer.
Occasionally, the lab releases results in larger batches, which means our practitioner team needs a little extra time to work through them. This is why we provide a cautious estimate, but we’re actively working with the lab to see if we can reduce this timeframe moving forward.
We looked into your case and noted that we had received your results from the lab and our practitioner team prioritised your report.
I’m pleased to see that your results were in your account the same morning, within 10 working days from the time the lab received your sample. I hope you have found these helpful.
Thank you again for your feedback, Chris. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warmest regards,
The Healthpath Team
I'm grateful for the knowledge and…
I'm grateful for the knowledge and support I've received from Healthpath. It's made a real difference in my life after suffering so many years of bloating and anxiety. Things are better than they have been for a long time.
November 25, 2024
Reply from Healthpath
Hello Daniel,
Thank you for sharing your experience.
We’re really happy to hear that we helped make a difference in your life. It’s so good to know that you're feeling better after so many years of discomfort.
Please don’t hesitate to get back to us if we can be of any further support.
Warmest regards,
The Healthpath Team.
Healthpath's approach to health is both…
Healthpath's approach to health is both scientific and compassionate. They combine the best of both worlds.
November 20, 2024
Reply from Healthpath
Hello Chloe,
Thank you for your review.
We’re thrilled that you appreciate our approach. Striving to combine the best of both worlds is at the heart of what we do.
We’re here to support you with both knowledge and care, so please don’t hesitate to reach out if there’s anything else we can help with.
Warmest regards,
The Healthpath Team
Brilliant!
Amazing customer service! I spent nearly £500 on tests in June 2023. Due to unexpected health problems I was unable to take the tests and thought I had left it too late. I explained my circumstances to Healthpath and they not only said I could still take the tests, but also sent out new test kits, as some parts were out of date. Not all companies would honour this, well done Healthpath.
October 17, 2024
Unprompted review
Reply from Healthpath
Hello Fiona,
Thank you so much for taking the time to leave us a review.
We’re delighted we were able to help you to complete your tests despite the purchase being a little out of date.
We are keen to support as many people as possible and will always strive to enable testing wherever we can.
Please don’t hesitate to reach out to us at any time if there’s anything else we can help you with.
Warmest regards,
The Healthpath Team
Gutsy decision well justified - wish I'd done it sooner!
I've reached the end of my Healthpath journey - at least for the moment. I have to say I am very content with the point I've got to. I have enough clarity and energy to approach daily life now, adopting suggested therapies, combining organic, multi-plant food and fermented sources as suggested. HealthPath's approach to affordable testing and balancing gut biota and dietary intake, together truly have made the difference. Nor do I feel could I have sourced a better referred nutritionist, whose guidance and feedback was truly inspirational. Keeping me going all along were HealthPath's outstanding admin team, whose advice and signposting perfectly justified my initial outlay and commitment. Just wish I taken that first step a lot sooner!
September 2, 2024
Unprompted review
Reply from Healthpath
Hello Stephen,
We’re absolutely thrilled to receive your review and hear that you have made such great strides on your health journey. Thank you for sharing your experience.
We’re very happy we were there to help you on your way and provide the resources and support you needed.
We wish you continued good health and renewed energy, but please don’t hesitate to reach out to us if there's anything we can assist you with in the future.
Warmest regards,
The Healthpath Team
Excellent customer service with regards…
Excellent customer service with regards to my order of laundry liquid. Very competitive price and I will be a returning customer. Highly recommend.
August 13, 2024
Unprompted review
Reply from Healthpath
Hello Pam,
Thank you so much for taking the time to leave us such a kind review. We’re delighted to hear that you were happy with our service and we look forward to welcoming you back in the near future.
Please don’t hesitate to reach out if there’s anything else we can assist you with in the meantime.
Warmest regards,
The Healthpath Team
Comprehensive and caring Healthpath's…
Comprehensive and caring Healthpath's comprehensive testing and caring approach have made a significant difference in my health journey. Their personalized plan was spot-on, and I'm feeling better than I have in years.
August 3, 2024
Reply from Healthpath
Hello Joseph,
Thank you so much for your review.
We really do care about our customers and are so happy to hear that this came across. We’re thrilled to have helped you on your health journey and wish you continued health and happiness.
Warmest regards,
The Healthpath Team
Great service with minor hiccups…
Great service with minor hiccups Healthpath provided great service and insightful results. However, there were minor delays in receiving my test kit. Despite that, the overall experience was positive, and the health plan was very helpful.
July 13, 2024
Reply from Healthpath
Hello Mark,
Thank you for taking the time to leave a review. It’s great to hear that you were happy with our service overall and found your results helpful.
We’re very sorry there was a delay with your kit being received. Our distribution service is usually quick to get these sent out, but occasionally they can be held up within Royal Mail. I hope this was resolved for you swiftly and didn't cause too much inconvenience.
We wish you all the best with your plan.
Warmest regards,
Nina
Finally some answers After years of…
Finally some answers After years of unexplained symptoms, Healthpath provided the answers I was seeking. Their comprehensive approach and supportive team have given me a new lease on life. Highly recommend!
July 6, 2024
Reply from Healthpath
Hello Ethan,
Thank you for taking the time to leave us a review.
We’re so happy that we were able to help and hope that you are thoroughly enjoying your new lease of life!
Please don’t hesitate to get back to us if there’s anything else we can assist with.
Warmest regards,
The Healthpath Team
Good but room for improvement…
Good but room for improvement Healthpath provided valuable insights into my health issues. The process was smooth and informative, though I feel the supplement recommendations could be more affordable. Overall, a positive experience.
July 13, 2024
Reply from Healthpath
Hello Alvaro,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that your overall experience was positive, and we’re keen to improve our service wherever we can, so we appreciate your feedback.
With regards to the supplements, we select top quality supplements for our health plans, so I’m afraid these can be a little more expensive than the high street brands that some customers may be used to. However, we always give customers the opportunity to select the level of supplement package they wish to be recommended to ensure we are mindful of individual budgets when selecting these.
If you have any other feedback you’d like to share please do drop us an email at hello@healthpath.com
We look forward to hearing from you and wish you all the best going forward.
Warmest regards,
The Healthpath Team
What a fantastic company
What a fantastic company! Initially, I was only looking for a test to provide some reassurance, but their test results were just a small part of the experience. The personal video was incredibly helpful, especially given the extensive information in the results and health plan.
July 11, 2024
Reply from Healthpath
Hello,
We really appreciate you taking the time to leave a review, and are so happy you found our service comprehensive and informative. We strive to give our customers everything they need to understand their results and next steps and we’re very happy to hear you found this so helpful.
We wish you all the best with your health plan, but please don’t hesitate to get back to us if there’s anything further we can support you with.
Warmest regards,
The Healthpath Team
The Healthpath team has become my…
The Healthpath team has become my trusted companions on the road to recovery. After years of struggling to find answers, I finally found a company that understands the complexities of gut health.
June 15, 2024
Reply from Healthpath
Hello Maximillian,
We’re so happy we have been able to accompany you on your health journey and have helped you find some answers to your health problems. Thank you so much for leaving us a review!
If there’s anything else we can assist with, please don’t hesitate to get back in touch.
Warmest regards,
The Healthpath Team
I finally found a way forward
I finally found a way forward! Healthpath truly understands what I have been experiencing; it's a breath of fresh air amidst the frustration of feeling unheard for so long. With their guidance, I'm ready to heal, a possibility I was beginning to doubt. Thank you!
June 13, 2024
Reply from Healthpath
Hello Edvin,
Thank you so much for your review. We’re delighted to hear that you felt understood and listened to, as this is always our aim. We’re glad you have renewed hope in your ability to heal and we wish you all the best going forwards.
Please don’t hesitate to get back to us if there’s anything else we can assist with.
Warmest regards,
The Healthpath Team
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