Healthpath Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in addressing gut health issues, leading to significant improvements in various symptoms. Many people highlight the detailed and personalized health plans, including video analyses and tailored recommendations for diet and supplements, as particularly helpful and easy to understand. The overall service is often described as smooth, efficient, and professional, with consumers appreciating the supportive and understanding approach of the staff. However, some customers also noted issues with response times, mentioning slow email replies and a lack of live chat or telephone support. A few individuals expressed dissatisfaction with the post-results experience, feeling that there was an excessive focus on upselling supplements and that their specific concerns, such as malabsorption or high IgA levels, were not adequately addressed or interpreted in their health plans.

What people talk about most

Product

People report positive experiences with products, especially the gut tests and supplements. Many consumers... See more

Service

Consumers find service to be positive. Many reviewers describe the service as smooth, professional, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the easy and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise prompt responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot thank the team at Healthpath enough for the change I’ve experienced. I have struggled with eczema for a long time, but since working with them, my skin flares have reduced significantly. Most... See more

Company replied

Rated 5 out of 5 stars

I ordered a breath test for SIBO and IMO which arrived in good time. The test instructions were clear and it was straightforward to prepare for and take the test. I received the results much faster th... See more

Company replied

Rated 5 out of 5 stars

I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers. I always get a prompt response if I have any questions or issu... See more

Company replied

Rated 5 out of 5 stars

It’s great to be able to discover the microbiome of my gut. This is the second test that I’ve purchased and subsequently completed. The results told me everything I needed to know. The video analysis... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Medical Laboratory
  3. Nutritionist

Written by the company

We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am profoundly thankful to Healthpath…

I am profoundly thankful to Healthpath for their unwavering support and expertise. After years of feeling dismissed and invalidated by traditional medicine, I finally found a company that took to understand my health journey and offered a roadmap to wellness at a very reasonable price. Definitely worth the investment.

June 9, 2024
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Reply from Healthpath

Hello Nicholas,
Thank you for leaving us a review. We’re so happy you found our service to be of good value and that this has proven helpful for you.
We wish you all the best on your continuing journey to wellness.
The Healthpath Team

Rated 5 out of 5 stars

I am deeply grateful to Healthpatth for…

I am deeply grateful to Healthpatth for their support and expertise. It's rare to experience such compassion and support. Initially I thought the test was expensive, but looking back at everything you receive, it's actually very affordable compared to other health service providers.

June 2, 2024
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Reply from Healthpath

Hello Reeza,

Thank you for your lovely review.

We're so happy to have been of support to you and that you've found our service so helpful.

Wishing you the best as you continue on your health journey, please don't hesitate to reach out to us if we can be of further assistance.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Healthpath has been my go-to source for…

Healthpath has been my go-to source for expertise and support amidst my gut health challenges. Before discovering them, I had no idea what SIBO was. Now, everything finally makes sense. I can't thank them enough-Healthpath is truly unique compared to any other company I found.

June 9, 2024
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Reply from Healthpath

Hi Lawrence,

Thank you for taking the time to leave this review.

It's great to hear of the progress you're making with your health and we're so happy we could be of help with this.

We wish you the best as your continue on your health journey and please just let us know if we can be of further help.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

I purchased some supplements

I purchased some supplements, they arrived quickly and were well priced. Would use them again.

June 12, 2024
Unprompted review
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Reply from Healthpath

Hi Edmond,

Thank you for taking the time to leave us a review.

We're so pleased to hear that you're happy with the service you've received, and please do get in touch if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

I am very happy with the service I…

I am very happy with the service I received and form start to finish felt the care and expertise of the team. Definitely worth the money. I finally have some answers and a plan to improve my health.

June 15, 2024
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Reply from Healthpath

Hello Silas,

Thank you for sharing your experience with us, this is really great to hear.

Wishing you the best with your plan, and please don't hesitate to reach out to us if we can be of further help.

Warmest wishes,
The Healthpath Team

Rated 4 out of 5 stars

Truly wonderful

Truly wonderful. I purchased this test after years of suffering from quite debilitating and becoming dependent on laxatives. I found out about Healthpath from a friend. After chatting with their team I was recommended a SIBO test which showed I had too much methane in my small intestine and this was contributing to my symptoms. It was such a relief to get some answers finally. I am truly grateful to everyone at Healthpath for their dedication to helping me to get better. I am only a few weeks into my supplement plan but have already been able to move away from my reliance on daily laxatives. Thank you so much!

June 16, 2024
Unprompted review
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Reply from Healthpath

Hi Hudson,

Thank you for your lovely review.

It's wonderful to hear that your seeing improvements after years of symptoms! We're so thankful that you chose Healthpath and that our service has had such an impact.

We wish you the best as you continue with your health plan.

Please don't hesitate to contact us if we can be of help or for any further feedback - we'd love to know what we could do to make this a 5* review.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Incredible

Incredible. Went to healthpath after 10 years of ongoing gut issues and they fixed me in 2 months! It cost me an additional £200 in supplements and required strict dietary habits for a month but it was so, so worth it. Can't recommend enough.

May 24, 2024
Unprompted review
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Reply from Healthpath

Hi Danny,

We’re really delighted to hear that you are finally feeling better after struggling with your health for such a long time! This is exactly why Healthpath was started and we’re so happy we could play a part in your recovery.

Thank you for sharing this. We wish you all the best going forwards.

Warmest regards,
The Healthpath Team

Rated 5 out of 5 stars

Healthpath to the rescue!

Really pleased with the tests at Healthpath. SIBO breath test and Gut Analysis. It confirmed the results I was expecting after being dismissed by a GP. Its great to get the results in a PDF format so I could email them to my surgery for confirmation of diagnosis.

June 14, 2024
Unprompted review
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Reply from Healthpath

Hello Jasmin,

Thank you so much for your review. We’re really happy we were able to help and you found it easy to share the results with your GP for additional support.

Wishing you all the best with your diagnosis.

Warmest regards,
The Healthpath Team

Rated 1 out of 5 stars

No service and can’t get hold of anyone

June 4, 2024
Unprompted review
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Reply from Healthpath

Hello,

Thank you for your review.

I'm so sorry to hear that you have had problems getting in touch, we respond to all emails and messages within 2 working days of receipt (excluding bank holidays and weekends). Sometimes our replies can go to the spam folder in your email, so please do check there if you haven't already done so.

I don't have any details here to contact you with, so I've requested more information so we can reach out. Alternatively, you can contact us by email on hello@healthpath.com, and mark the subject title, 'Trustpilot Review' and our customer services team will keep an eye out for this to come straight back to you.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Overall I am very happy to have done my.

Overall I am very happy to have done my test with Healthpath. They have clearly put a lot of effort into building a technology and creatinga service that actually helps people on with their health rather then just to sell you a product with no care beyond the point of sale. I wish it was more simple but I guess that's why most Dr's cannot bring this into their practices because not everyone will put in the work to get better.

June 3, 2024
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Reply from Healthpath

Hello Becky,

Many thanks for your review.

It’s great to hear that you’re happy with the service we provide. We do genuinely care about our customers and are very glad we have been able to help.

Wishing you all the best on your health journey,
The Healthpath Team

Rated 2 out of 5 stars

I'm disappointed and still very unwell

I really hoped this would be my solution and was pretty sure it would be. I had food poisoning in November 2023 and was left with near constant nausea, zero appetite, reflux and loose stools afterward. It seemed that gluten and lactose were large triggers. I also cut out sugar. I had my Health Path gut health test in Feb 2024 and it revealed high levels of Ecoli and another similar pathogen. My dysbiosis score was very high. I also lacked some 'good' bacteria that contributes to immune health.

I was somewhat dismayed by the advice provided however in my plan. There was a huge focus on my good gut diversity and how I was pretty much "fine". I was told to eat a mediterranean diet (which is my normal diet), prescribed oregano oil, probiotics, zinc and vitamin D. The pathogens were glossed over and I was told my nausea and lack of appetite was likely caused by anxiety. I really disagreed with this assessment as I know the difference between anxiety and feeling nauseous due to food poisoning that isn't going away. It made me feel like I did when I tried to get help on the NHS: you're fine and it's mostly in your head. When actually I had two nasty pathogens living in my gut making me unwell. I was wary of eating a normal diet when I had heard so much about how pathogens will thrive on certain carbs and need to be starved with a FODMAP or similar diet.

I decided to just try the supplements and to eat normally. I saw an improvement in nausea, appetite and sleep but my stools got worse and I started to have headaches. I realised one of the probiotics contained lactose, so I stopped it and immediately felt better. I contacted Health Path to let them know and in their communication they stated that the pathogens I had in my body were quite severe, so of course I was going to feel unwell. This was never addressed directly in the initial personalised plan... so it was odd to be called out here. I continued the programme, eating normally but avoiding lactose and keeping gluten very low and taking the remaining supplements. By the end of the 3 months, I still have unpredictable nausea, reflux, a sore throat and headaches. I feel very unwell still. I reached back out to Health Path to inform them and ask what to do now. I was disappointed to just be pointed to their directory and told to find a gut health specialist. 

I can't actually afford to do this and spent part of my morning in tears. I feel had my condition been treated more seriously in my initial treatment plan, I wouldn't actually be here with pretty much the same issue. I'm not convinced I can eat a normal diet. I'm currently stuck and wondering what to do to be honest. I don't actually know. I can't get anywhere on the NHS and I just want my life back.

May 17, 2024
Unprompted review
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Reply from Healthpath

Dear Laura,

Thank you for taking the time to leave us a review.

We're so sorry to hear that you didn't see much progress with your symptoms whilst following your health plan and that you're currently feeling stuck.

We're also sorry that you felt the imbalances found in your test results hadn't been addressed properly. We'd like to talk some more with you on this however looking at your health plan, we would like to reassure you that we have taken into consideration the things you've mentioned here, for example the oregano oil has been added to your health plan to specifically address the higher levels of pathogenic bacteria.

The recommendations made in your plan are all evidence-based approaches to addressing gut imbalances and are based on your test results and the information you've provided to us in our symptom surveys. Our health plans have helped thousands of people, however unfortunately health isn't black and white and sometimes taking the extra step to work with a practitioner to further understand if there's anything more underlying going on might be a necessary part of the picture.

I've passed your review onto our Head of Customer Services so we can arrange a time for a conversation with you to go over this in some more detail and to offer support.

With warmest wishes,
The Healthpath Team

Rated 3 out of 5 stars

This evening primrose oil made me throw…

This evening primrose oil made me throw up makes me nauseous and weak though it help reduce my oma acne. I had to stop using it.

I wish to continue bcs it helps with my acne what can I do about this

April 24, 2024
Unprompted review
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Reply from Healthpath

Hello Faith,

Thank you for taking the time to leave a review.

We're sorry to hear that you've had an adverse effect to the evening primrose oil you've been taking.

I've requested some more information from you so we can look into this further, can you provide some details so we can get in touch? Or please email us at hello@healthpath.com and let us know it's with regards to your Trustpilot review.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Very informative

Very informative, and not trying to sell a product!

March 23, 2024
Unprompted review
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Reply from Healthpath

Many thanks for taking the time to leave us a review.

We're happy to hear you've found our products informative and wish you the best with your health journey.

With warmest wishes,
The Healthpath Team

Rated 1 out of 5 stars

Abysmal customer service and hopeless…

Abysmal customer service and hopeless web site..Live chat doesn’t work and no response yet from my emails I sent nearly a couple of weeks ago..They were very good at taking £380 for a test which was never explained to me though.
Avoid at all costs and keep your money.

March 11, 2024
Unprompted review
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Reply from Healthpath

Hello D A

Thank you for taking the time to leave us a review and for talking this through with our Head of Customer Services last week.

We're sorry that you weren't receiving our emails but glad we could get to the bottom of why you hadn't seen the responses from us, and hope you can now see these on the email address they were sent to.

I'm aware that we're in the process of supporting you with your health plan however if there's anything else we can help with in the meantime please don't hesitate to reach out to our customer services team and we'll be happy to assist.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

These guys are great

These guys are great. I've struggled with acid reflux for a very long time, through the testing and support I understand I have SIBO and what I can do about it. If you are struggling and need some answers I would trust the team to take good care of you.

February 23, 2024
Unprompted review
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Reply from Healthpath

Hi Kirsten,

Thank you for your lovely review.

Wishing you the best on your health journey, please just let us know if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Finally Got to the Root Cause of the Issue

After four years of suffering with Uticaria, coughing, etc. It finally feels like we have discovered the root cause of the issue. I would highly recommend Healthpath.

February 9, 2024
Unprompted review
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Reply from Healthpath

Hello Christopher,

Thank you so much for your review.

It's great to hear that you have some answers to your symptoms. Wishing you the best with your health protocol, please don't hesitate to reach out if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Rated 1 out of 5 stars

Pile of uselessness

Pile of uselessness. My clinician is great. But my god the website is the slowest I've been ever forced to used. It's comically bad.

January 25, 2024
Unprompted review
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Reply from Healthpath

Dear Tim,

Thank you for your review and also for your time on the phone with our Head of Customer Services to give us your feedback on the issues you've been having, which has now been passed on to our development team.

We're so pleased to hear that things are great with your clinician, however we're sorry you were encountering issues with parts of our website being slow and for the understandable frustration that caused.

Please don't hesitate to reach out to us if we can be of further help.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

I was living with heartburn/indegestion

I was living with heartburn/indegestion and constipation for around 3 years. My nhs doctor just ruled it as IBS and gave me harmful PPIS that made things a lot worse. After the support from healthpath,
I am feeling better than I ever have and I still enjoy some of the recipies given, although now my gut can tolerate pretty much everything, I still like to eat healthy a majority of the time. Thankyou so much to Alex and Lucy who supported me through this. I am autistic and needed to ask lots of questions to understand the procedure correctly. They were very patient and I honestly can’t thank them enough! I will recommend to anybody struggling like I did.

October 1, 2023
Unprompted review
Rated 3 out of 5 stars

Not sure how to feel about this

Not sure how to feel about this. I basically received what feels like a blanket general supplement list. I have been doing everything they said and no improvement.

After many months of experimenting I got annoyed and took a look at my results again and I have a parasite "Blastocystis hominis" which they said "There are several subtypes of this organism, not all of which need addressing".....maybe it does as I had no improvement in my symptoms?

It seems it has been brushed off and no supplements to even address that at all.

I'm not an expert so I may be wrong but I don't feel like doing this has helped my personal situation.

Better off saving money and going to a naturopath and have proper help.

December 13, 2023
Unprompted review
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Reply from Healthpath

Hello A,

Thank you for taking the time to leave us a review.

We're really sorry to hear that you're unhappy with the health plan you've received from us. Our food plans and supplement recommendations are an evidence-based approach and are based on your test results and symptom survey. Whilst they are personalised to you, they will not be as in-depth as working 1-2-1 with a practitioner however not everyone needs that.

We would love to talk further with you on this however we've not been able to find you on our system with the details provided here. Could we please ask that you contact us at hello@healthpath.com so we can arrange to talk through your test results and health plan with you and provide some more support and context?

We look forward to hearing from you.

Warmest wishes,
The Healthpath Team

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