Health Tech Academy Reviews 

425
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. People frequently praise the supportive staff and knowledgeable instructors for being incredibly helpful and guiding them successfully through the various online learning modules. Customers also genuinely appreciate the flexible, self-paced curriculum design that easily allows them to balance their studies with demanding full-time work schedules. However, some people mentioned encountering frustrating difficulties with communication and extremely slow response times from customer service representatives after enrolling in the program. A few reviewers also noted ongoing challenges in getting timely assistance regarding important matters like finding clinical placements or receiving necessary exam codes.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are generally nice, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the self-paced format that... See more

Customer service

Consumers find customer service to be positive and supportive throughout their academic journey. Reviewers... See more

Service

People report ambiguous experiences with service, reflecting mixed opinions among reviewers. While some... See more

Response time

Users describe ambiguous interactions with response time, reflecting varied communication experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

I really loved that it was self-paced and I was still able to work while furthering my education. The coach, Mrs. Robin, and the career services advisor, Mrs. Malika, both did an amazing job in helpin... See more


Company details

  1. #125 of 148 best companies in Educational Institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

425 reviews

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Replied to 15% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(425)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Ms. Palmer, you are the goat‼️

Ms. Lakeisha Palmer is awesome. She is very kind, supportive, and knowledgeable about being a pharmacy technician. But that's not all — she wears many hats and knows a lot about various topics. She has made me feel more comfortable and confident about becoming a pharmacy technician. I wish I had a Ms. Lakeisha Palmer when I was in elementary and middle school. We really need more people like her. I just want to thank her for being who she is and for being a great adviser to many.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Hands down the biggest scam!!!

Hands down the biggest scam! I started this program in April 2025. Everything was great in the beginning! I was promised a fair tuition and availability of all of the resources with the staff. Within the first 24 hours, there were problems already. I was told a different tuition amount that varied almost $750 from the first day that I signed up. I immediately called back and They did rectify the tuition. I also received my contract agreement which stated they will not have authorization to auto draft my account. Within a week, they made an illegal draft on my account and refused to cover the bank fees! Further, the end of the same month, you guessed it, they drafted again! I was furious! I called them back and was given the runaround. I was given several emails to address my concern too. Waited over a week and no one responded. I finally called back and spoke to Maria and finance. She was rude, condescending, and standoffish. She finally realized the error, and claimed that she fixed the system to no longer auto draft. Also, she refused to cover any of the bank overdraft fees. Over the next two months, I had a total of four unauthorized drafts! With me still being in the program, There was little I could do to change my debit card information. I had several hundred dollars in accumulated overdraft fees. Once again, Maria refused to help out with any of the fees. I did complete my program and receive my certification. About a week later, I was greeted with an email from Maria stating I still owed money! I went to my bank and spent over two hours. They are gathering all of my receipts. I submitted it all to her and she further debated and stated that The modified tuition was not valid! I had to spend another hour gathering documents and emails from Anthony who works in admission at health tech Academy. So I was able to substantiate everything! One week later, as you can guess it, they illegally drafted my account. I had to contact my bank and have them Rever the charge. Within two weeks from that, I received another email stating that I owed almost $2000! This amount is even more than the original tuition claim! I responded by email that it was an accurate. However, as usual, no response. This afternoon, I noticed another illegal draft of $263! I contacted our family attorney, gathered information for a civil judgment to recoup all of these fees, and also had to contact my bank and establish a fraud claim. When I went to take my national board exam, they informed me that health tech Academy has lost their accreditation to allow students to Take the national board before they have completed their clinic hours in surgical technology. This was a falsehood that was promised to me through health tech Academy. I had to jump through so many hoops to get my national licensure. Avoid this company at all costs!

April 24, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We are truly sorry to hear about your experience and the challenges you faced during your time with us. What you’ve described does not reflect the level of service and support we strive to provide, and we understand how frustrating and stressful these issues must have been for you.

Your concerns regarding tuition discrepancies, unauthorized drafts, and communication gaps are taken very seriously. We sincerely apologize for the inconvenience and financial impact this has caused.

To ensure this is resolved properly, we would like to work with you directly and connect you with our billing team to review your account in detail, verify all documentation, and address any outstanding concerns. Please reach out to us at billing@healthtechacademy.org and reference your case so we can prioritize your request.

We appreciate the time you took to share your feedback, and we are committed to making this right.

Rated 5 out of 5 stars

My coach LaKeisha Palmer!

The curriculum was easy to get through. But the most important part of all of this was my coach LaKeisha Palmer! She kept me motivated and offered words of encouragement!I could come to her with any question I had and she always had answers! She really cares about your success and does everything in her power to help you be successful! She pushed me to take my certification test, I passed! She also helped me find my first position in my new career!I don't know what I would've done without her!! Thank you from the bottom of my heart LaKeisha!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I just started but so far so good

I just started but so far so good. It takes a minute to figure out anything new but I’m learning quickly. Actually I am excited and can’t wait to finish asap!!!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

From being skeptical about taking…

From being skeptical about taking online class versus now finishing my program I know I definitely made the right call. From beginning to end HTA has made it easy for me. Their team has been 100% since day 1. Made everything super easy for me and always answered all questions and made sure I understood everything before ending a session.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

They’ve helped me so much

They’ve helped me so much and are guiding me through every step of the process. The team is supportive, knowledgeable, and genuinely cares about your success. I really appreciate how they make everything easy to understand and are always there when I have questions. Definitely recommend them to anyone looking to grow in the health tech field!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Joining the Surgical Technician Program…

Joining the Surgical Technician Program at Health Tech Academy has truly been a life-changing experience for me. When I first started, I wasn’t sure what to expect, but from day one, the instructors and support team made me feel guided and encouraged every step of the way.

The lessons were clear, engaging, and really helped me understand what happens inside the operating room. I loved how the program balanced theory with practical, hands-on learning—it gave me the confidence I needed to pursue my certification and start a career I’m proud of.

There were times when juggling school and personal life felt overwhelming, but the flexibility of the online format made it so much easier to stay on track. The coaches were always supportive and quick to respond whenever I needed help or motivation.

Thanks to Health Tech Academy, I now feel prepared, confident, and excited for my future as a Surgical Technician. I would definitely recommend this program to anyone who’s passionate about healthcare and wants to make a real difference.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Enrolling in Health Tech Academy’s…

Enrolling in Health Tech Academy’s Dental Assistant Program has been one of the best decisions I’ve made for my career. From the very first week, I could tell that the instructors genuinely cared about my success. The curriculum was hands-on, engaging, and easy to follow, even for someone new to the dental field.

What I appreciated most was how real-world and career-focused the program was. Every module tied directly to what we’d be doing in an actual dental office—from chairside assisting and sterilization techniques to understanding X-rays and patient care. The online platform was smooth and interactive, and the coaches provided constant feedback and encouragement.

Health Tech Academy also helped me build confidence and job-readiness skills, offering resume support, interview prep, and guidance for externships. By the time I completed the program, I felt fully prepared to step into a dental practice and make a difference from day one.

If you’re considering a career in dental assisting, I highly recommend Health Tech Academy. Their commitment to student success, quality education, and career outcomes truly sets them apart.

October 18, 2025
Unprompted review
Rated 4 out of 5 stars

Well today is my first day

Well today is my first day. I'm very excited to start and learn something new. My only thing is I would've preferred if the actual books would be sent out rather than them being ebooks. Just an easier way for me to learn. Maybe I'm old school lol but so far that's my only thing.

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst experience I’ve ever…

This is the worst experience I’ve ever had with a school. I chose health tech academy because it was self paced and I’m a single teen mom. Not only was I lied to upon admission, I was taken advantage of. I was told that there were many places in my city that does clinical for HTA students… LIE. I was told that I would receive a certificate that I could be hired with… LIE. Now when voicing my complaints no one will get ahold of me. No one will answer the phone. I need a full refund ASAP and a refund for the emotional stress and time wasted.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

HTA is worthy!

I just enrolled but I can’t complaint about it, they are really there if you need anything or if u have any questions. And this is a great career for a good price HTA have great programs I’m glad i found them!

October 20, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We're so glad you found us—thank you for trusting HTA to support your journey!

Rated 5 out of 5 stars

HTA Medical Billing & Coding

I enrolled in HTA for Medical Billing & Coding. Ive always had an interested in that field. Ive been working in tje medical field for the past 8 years and just need a change more sutable for my family and I. I am absolutley loving the program being flexible. I love the resources they give!

October 14, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for sharing your journey. We our honored to support your next chapter in medical billing and coding!

Rated 4 out of 5 stars

Flexibility for completing the course…

Flexibility for completing the course at your own pace/time, and good resources for preparing for the exam

October 3, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Love that you're finding both the flexibility and exam prep resources helpful—makes the journey smoother and more empowering!

Rated 1 out of 5 stars

Disgusting “business”

Disgusting “business”. They’re not a real company. They’ll reply to you within minutes when you’re signing up, but after you request a refund within the timeline PER THEIR POLICY they ghost you and think they can just keep people’s money as if attorneys don’t exist. I’m currently filing against them with my attorneys and bank as well. Don’t waste your time or energy or money. Their program is ran by people who can’t even put together a coherent sentence it was actually painful to try and even watch their educational videos I was losing brain cells. Just go to a real school with people who are actually educated.

Edit: Do not reply to me telling me to contact your “support” email. I clearly have done so in order to get a refund and cancellation and you have IGNORED me through that email. Even the academic “advisors” that were initially speaking to me have suddenly been ignoring me as well. How convenient right?

You guys are going to see and find out how serious my attorneys are and how they’ll handle this matter “promptly” as well. We always win against scammers.

September 29, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We take all feedback seriously and want to ensure every concern is addressed. However, we are unable to locate any student record under the name provided in this review. To help us investigate further, please reach out directly to our support team at support@healthtechacademy.org with your enrollment details. We’ll be glad to look into this matter promptly.

Rated 5 out of 5 stars

I selected a program over the weekend…

I selected a program over the weekend to initiate the start of my program. However, I decided to switch programs and when they called me regarding my interest I spoke to Sid. He was very detailed in explaining things to me and answering my questions. He was able to help me to make my program switch very seemless and explained how the enrollment process goes. I've spoken with several team member since then and everyone is knowledgeable and pleasant. I look forward to completing the program with HTA and jump starting a new career in healthcare.

September 29, 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

We’re thrilled to hear our team made your program switch seamless, and we look forward to supporting you on your journey into healthcare with HTA

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