Healthy Planet Reviews 

Reply from Healthy Planet

Jul 16, 2026

Hi Saurabh,

I am sorry for this experience with your order! Indeed, yes, this product was listed on sale -- and I do see that when you ordered it, it was reflected as being in stock.

Unfortunately, it appeared as though when they actually went to collect and ship the product in the warehouse, they did not have the inventory, as the prior inventory (that was shown as available when you purchased it) was short-dated/expiring and was disposed of so we could get a fresh batch in.

Usually (and in this case!) we do try to reach out to the manufacturer and our distributors to try and get more stock immediately, but it actually appears as though this flavour is on back order.

As a result, yes, your order was cancelled and refunded in full. We typically only do this when (as you mentioned) we don't have any sort of concrete ETA on when we'll be getting more in.

Now, we are still more than happy to honour the sale price for you on this product whenever it does come back in stock! You can just send us an email (via support@healthyplanetcanada.com) or give us a call via 1-888-974-4722. I've already left a detailed note under your order number in which this occurred (Order#: 2005055988).

And again, I do genuinely understand the frustration from your end regarding this -- we are working on fine-tuning our inventory system with the IT department so that issues like this don't happen.

Sincerely,
Nicholas

Reply from Healthy Planet

Jul 16, 2026

Hi Margie,

My apologies for the misunderstanding here with respect to your order and for all that went wrong with it. Genuinely.

Indeed, I would personally ensure there would be no issues with your future orders. From what I can see on the tracking, the order was delivered successfully on July 8th -- but, yes indeed, it was by Canada Post.

Your 'old' address was saved on your account -- which is why the shipping address defaulted to that while we were placing the order over the phone.

However, once you mentioned this, it was swiftly corrected immediately after the order was placed, and shipped out to the correct address. I also deleted/removed the 2-year-old address from your saved addresses on your account to ensure this would not happen again.

Beyond that, I did communicate directly with the Warehouse Operations team to ship your order out via Purolator, and not Canada Post. Unfortunately, I believe they were having issues with generating a Purolator label, so it was sent out via Canada Post, with the specific request to ensure it was left at the 'side door' as you instructed me (I know the main concern with Canada Post was that it would be taken to a Post Office for pick-up when you were unable to go there to retrieve it).

As for the STASH Tea, we did already discuss that -- and I did offer you a full refund once the remaining sealed boxes were returned (even though it was far outside the return policy).

Sincerely,
Nicholas

Reply from Healthy Planet

Updated Jul 15, 2026

Hi Theresa,

My genuine apologies for those chocolate bars being cancelled/refunded on the order you placed on July 1st.

Generally, yes, we honestly do typically wait to ensure we get stock in to fulfill the entire order, and then ship out the full order at that time. We'd rather not cancel products that a customer wants from their order.

We would only opt to cancel if it appears that the product is on a temporary backorder, and/or we know we won't be getting in anymore for some time (more than 4-5 days).

I do see the product is back in stock right now, as we only recently got a shipment in.

But it is at the regular price. That being said, we would be more than happy to honour the sale price on that product for you if you place another order -- you would just have to send us an email (to support@healthyplanetcanada.com) with the Order # once placed, and we can ensure we refund you the difference, as well as waive the shipping fee, provided you order the same ~6 units or more in quantity. You can send it to my attention (ATT: NICK) to ensure it's done immediately.

Sincerely,
Nicholas

Reply from Healthy Planet

Jul 15, 2026

My apologies if perhaps I'm misunderstanding, but it appears as though this review is intended for a different company -- and not us here at Healthy Planet Canada.

You mentioned "Soundstore," and there's no Barry or Ronan who work with us.

If it is intended for Healthy Planet, could you please clarify the Order Number for the recent order placed with us?

All the best.

Sincerely,
Nicholas