Healthysocks Reviews 26

Reply from Healthysocks

Jan 8, 2026

Hi,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry that what started as an enthusiastic experience turned out to be frustrating — especially given the purpose of your order.

You’re right that an order taking this long, even with pre-order items involved, should have been communicated more clearly at the time of purchase. We also acknowledge that receiving review requests before delivery added to the frustration — that’s something we’ve since adjusted.

We would very much like to look into your order in detail and discuss a practical solution with you directly, rather than offering general statements here.

Please contact us at contact@healthysocks.com
, referencing your order number, so we can follow this up properly with you.

Thank you again for your honest feedback — it’s being taken seriously.

Reply from Healthysocks

Jan 8, 2026

Thank you so much for this — we love reading reviews like this 🥰

Really happy to hear you’re enjoying the quality and fit, and that everything worked out despite the small delay. And yes… things definitely got very busy around that time 😅

New designs are coming — hope to see you back soon! ♥️

Reply from Healthysocks

Jan 8, 2026

Hi,

Thank you for taking the time to share this — we’re genuinely sorry for the frustration and disappointment this caused. This is clearly not the experience we aim to provide.

We want to address the key points you raised as transparently as possible:

Dispatch & tracking confusion
Your order was marked as dispatched when it left our warehouse, but we fully acknowledge that tracking updates did not align clearly with Royal Mail’s intake timeline. We take responsibility for that.

Refund & goodwill offer
The €5 gift code was intended purely as a goodwill gesture, not as a replacement for your order or a solution to the situation. We recognise that, given the circumstances, this did not address your concerns appropriately.

Partial delivery
To avoid further delays, part of your order was shipped ahead of the remaining item. While this was done to ensure you received at least part of your order sooner, we acknowledge that this was not communicated clearly enough.

Please contact us directly at contact@healthysocks.com
with your order number so we can immediately resolve the missing item and review the appropriate next steps with you.

Our sincere apologies for the experience you’ve had — and thank you for bringing these issues to our attention.

Reply from Healthysocks

Jan 8, 2026

Thank you so much for sharing this — we love hearing that it was a pleasant surprise 😊

Really happy to hear the socks and packaging hit the mark. Thanks for trusting us with a gift, and enjoy!

Reply from Healthysocks

Jan 2, 2026

Hi Rob,

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your experiences with us have led to this level of disappointment.

We’d like to respond to the key points you raised as clearly as possible:

Colours & product representation
While we do our best to display colours accurately, slight variations can occur depending on screen settings and production batches. That said, if an item differs noticeably from what was shown online, that’s something we want to take seriously.

Pre-orders & Christmas delivery
During the holiday period, a number of items were offered as pre-orders on a first-come, first-served basis. We acknowledge that this may not have been communicated clearly enough upfront in your case, and we understand how frustrating that is — especially when ordering gifts.

Sizing concerns (41–46 / one size)
Our socks are designed to fit within stated size ranges, but we recognise that fit can feel different depending on foot shape and personal preference. Your feedback about multiple pairs feeling smaller than expected is valuable and has been shared internally for further review.

Doctors Without Borders (MSF) collaboration
We understand your concern regarding transparency. Our commitment to MSF is based on a guaranteed minimum annual donation, rather than a fixed amount per pair. We agree that this should be communicated more clearly, and we appreciate you highlighting this.

While we’re sorry to hear you won’t be ordering again, we do appreciate you taking the time to share your experience. Feedback like this helps us improve — both in communication and in how we set expectations.

If you’d be open to it, you’re welcome to contact us at contact@healthysocks.nl
so we can look into your orders in more detail.

Reply from Healthysocks

Dec 30, 2025

Thank you so much! We’re really happy to hear you find them super comfortable 😍

Enjoy wearing them — and thanks for your support!

Reply from Healthysocks

Dec 30, 2025

Hi Hayley,

Thank you for your review — we’re really sorry for the disappointment this caused, especially as the order was meant as a Christmas gift.

Both items in your order were pre-order, first-come-first-served items, which meant they were dispatched once stock became available, as communicated at the time of purchase. That said, receiving an incomplete order is of course not acceptable.

We’d like to look into why one pair is missing and resolve this properly for you. Please email us at contact@healthysocks.com
with your order number so we can arrange the appropriate solution as quickly as possible.

Our sincere apologies for the inconvenience, and thank you for bringing this to our attention.

Reply from Healthysocks

Dec 30, 2025

Hi,

We’re sorry to read this and understand how frustrating refund delays can be.

We can confirm that your refund was successfully processed on our end, and this was also communicated to you via email. Once a refund is issued, it can take several business days for the amount to appear back on your account, depending on your bank or payment provider. Unfortunately, this timing is outside of our control.

That said, your refund has been completed, and no funds are being held by us.

If you believe something is still incorrect, please email us directly at contact@healthysocks.com
and we’ll be happy to look into it again with you.

Reply from Healthysocks

Dec 30, 2025

Thank you so much for your kind words and for trusting us with such an important order.

We’re really happy to hear the socks arrived just in time for Christmas and that you’re pleased with the quality. It was a pleasure supporting your gift bags, and we truly appreciate your trust.

Wishing you a wonderful holiday season — and we’d be happy to help again in the future.

Reply from Healthysocks

Dec 25, 2025

Thank you for sharing your experience — we’re sorry for the frustration this caused.

At the time of your order, the specific socks you selected were marked on our website as pre-order items, with delivery scheduled closer to Christmas. We did our very best to ensure all pre-orders arrived in time.

We can see that your order was successfully delivered on December 22nd, and we’re relieved it reached you before the holidays.

That said, we fully understand that the lack of direct communication after your order confirmation was disappointing. This is something we’ve since improved, especially during busy seasonal periods.

Thank you for your patience — and we truly hope your daughter and her partner enjoyed their gift.

Reply from Healthysocks

Dec 18, 2025

We understand how frustrating this feels, especially since these items were ordered as gifts and communication wasn’t clear enough. You’re right to expect timely updates and a tracking confirmation.

We’ve checked your order and can confirm that it is currently on its way to you. We did communicate via our email channels and website that the final batch would be shipped around this time, but we recognise that this was not clear or proactive enough in your case.

The lack of response to your message should not have happened, and we take responsibility for that.

We are actively improving how we communicate shipping updates and respond to customers. Please contact us at contact@healthysocks.com so we can personally follow up with you.

Reply from Healthysocks

Dec 18, 2025

We understand why waiting nearly three weeks feels frustrating and raises doubts, especially without clear updates. That frustration is valid.

We’ve checked your order and can confirm that it is currently on its way to you. The delay and lack of timely communication should not have happened, and we take responsibility for that.

We are actively improving our delivery communication to prevent this in the future.

Please contact us at contact@healthysocks.com if you’d like us to follow up with you personally.

Reply from Healthysocks

Dec 18, 2025

Hi Sarah,

We understand how disappointed and frustrated you must feel — especially since this order was meant as a gift and communication fell short. You’re right to expect timely updates and clarity around delivery, and in this case we didn’t meet that standard.

We’ve checked your order and can confirm that it is currently on its way to you. That said, the lack of clear communication and confusion around the pre-order status should not have happened, and we take responsibility for that.

We are actively improving how we communicate delivery timelines and order updates to prevent this from happening again. Our mission to support healthcare workers and the charities we stand behind remains unchanged, but we know that purpose must be matched by reliable service.

We would genuinely like to make this right for you. Please contact us at contact@healthysocks.com, so we can personally look into a suitable solution with you.

Thank you for calling this out — feedback like this is taken seriously and helps us do better.

Reply from Healthysocks

Nov 19, 2025

What an amazing review – thank you so much! 😊
We totally feel the same way – our socks bring comfort and smiles on the job (and your colleagues love them too, we get it 😄).

And yes: just like you noticed, every pair supports Doctors Without Borders. Thanks for being part of that mission and for your kind words! 🧦💙

Reply from Healthysocks

Nov 19, 2025

Dear Kristy,

Thank you for your detailed feedback. We're genuinely sorry to hear that your experience didn't meet your expectations.

We’ve already been in touch with you via email and truly appreciate that conversation. At the same time, we’d like to clarify a few things here for the benefit of other customers as well.

On our website, some socks were marked as "ships today." We’ve since discovered with you that this caused confusion — the label was only intended for items that were currently in stock. That could have been clearer, and we've now updated it.

To reduce environmental impact (and because many customers prefer it), we often ship orders together in one package. However, we’re always happy to split the shipment on request — a quick email would have been enough.

Regarding customs duties: there’s no need to worry. Any import or VAT fees are always covered by Healthy Socks — never by the customer.

Thanks to our international growth, we’ve set up a global logistics solution that allows us to ship quickly worldwide. In rare cases, a parcel may arrive via a slower route or outside our tracking system. If that happens (though it’s very rare), we will of course take full responsibility and resolve it.

If you have any further questions or need assistance, please don’t hesitate to reach out to us at contact@healthysocks.com
– we're here to help.

Kind regards,
Team Healthy Socks

Reply from Healthysocks

Oct 23, 2025

Dear Sam,

Thank you for your feedback, and our sincere apologies for the inconvenience.

Due to high demand, some of our items are temporarily out of stock. As a result, we are currently working with pre-orders, which may lead to a longer delivery time than usual. We believe you may have ordered items that were marked as pre-order. In such cases, we ship all items together once everything is back in stock. This is also communicated on our website during the product selection.

Rest assured, your order will be shipped soon. Please feel free to email us at contact@healthysocks.com
— we’ll be happy to look into it further and assist you personally.

Kind regards,
Team Healthy Socks