Hearing and Brain Centers of America Reviews 

62
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and professional staff who create a comfortable environment and carefully address all individual hearing needs during every single appointment. Reviewers often point out the thorough evaluations, expert testing, and personalized device adjustments that make a truly noticeable difference in their daily lives. Though some customers noted that it is still a bit too early to determine final outcomes or fully resolve their tinnitus right away. Some people mentioned needing a little more time before knowing for sure if the new solutions will completely eliminate background interference.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their caring, friendly, and welcoming... See more

Service

Users describe positive interactions with service, highlighting fast and efficient care alongside thorough... See more

Product

Clients share positive opinions on product, noting that hearing aids are functional, make sounds clearer, and... See more

Customer service

Consumers find customer service to be positive, noting that staff members are consistently responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started wearing hearing aids a year ago, and I'm pleased with how they have helped! Chelli and Taya were great from my very first meeting and with the follow-ups. They explained well about how th... See more

Rated 5 out of 5 stars

Hearing and Brain Center in Bountiful is staffed by the most welcoming, empathetic people one could hope for! I am a musician and a live sound professional, and they took that into account as they pro... See more

Rated 5 out of 5 stars

I am treated like a family member at the Hearing and Brain Center in Worcester. Joy takes care of my every need when my hearing aides are dirty or not working properly. Theresa, the audiologist, is pa... See more

Rated 5 out of 5 stars

Theresa and joy were above and beyond wonderful, caring, compassionate and went above and beyond to help me with my hearing. Put my health over financial aspect of the business. They both care d more... See more


Company details

  1. Audiologist
  2. also in
  3. Hearing Aid Store

Written by the company

Hearing & Brain Centers of America are America's Highest Rated Hearing and Tinnitus Health Care Offices. If you are searching for hearing loss or tinnitus treatment from a team of doctors and specialists who strive to be the area’s best, then you’re in the right place. Choosing a new audiologist for you or a loved one can be challenging, especially when you’re looking for one with extensive experience who provides high-quality care and cutting-edge treatment technology. At Hearing and Brain Centers of America, our team knows what it takes to provide all this and more. We offer personalized care with lasting results and quality you won’t find anywhere else. Plus, all our treatments are backed by a 100% Satisfaction Guarantee! Dr. Darrow, Director of Treatment, holds a Ph.D. from a joint Harvard Medical and M.I.T. program focused on Speech and Hearing Bioscience and Technology. As a research associate at the Eaton Peabody Lab at the Massachusetts Eye and Ear Infirmary, Dr. Darrow contributed to the development of next generation auditory prostheses. His most recent contribution to patient access and affordability was advocating nationwide for a low monthly subscription option for the medical treatment of hearing loss and Tinnitus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

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No recent history of asking for reviews

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4.7

All reviews

(62)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and friendly envy from the…

Very helpful and friendly envy from the minute I walked through the door. Brandy is always so inviting and helpful. Trista is genuinely involved with me and my personal journey and growth. I appreciate her suggestions and support in many aspects. She always explains things so I can understand how everything works. I appreciate them so much.

October 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience at Hearing and…

I had a great experience at Hearing and Balance Centers of America! Everyone was friendly, professional, and welcoming. They were very thorough in explaining everything and took the time to go over several options with me. I really appreciated their honest advice and recommendations to help me make the best decision for my needs. The financing process was also quick and easy, which made the entire experience even better. I highly recommend them to anyone looking for hearing care!

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reminder calls,texts

Reminder calls,texts. Friendly knowledgeable service. Ladies who go above and beyond to get me the help and equipment I needed. Love working with them 💜

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

I am visiting a friend in St. George

I am visiting a friend in St. George Utah and realized that I didn’t have any hearing aid filters with me.
My friend found this office for me.
I stopped by and asked them if they had any hearing aid filters. Shileeen went above and beyond to help me.
She gave me 2pkgs of filters and cleaned the wax from my ear.
She didn’t charge me for any of this. WOW!
All she asked me to do was write a review.
Thank you Shillenne. You are the best!

October 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Helpfu & Responsive

I like the testing and feedback I get at each visit. The team is responsive to my needs and questions and offer updates and tools for my hearing needs.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

They were friendly and treated me like…

They were friendly and treated me like family. They took time to get to know me and my needs. I got in quickly and I couldn’t believe I went through the whole process and walked out with hearing aids.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Hannah and Suzzet

Dr. Hannah and Suzette are the best making me feel like I’m at home. Dr Hannah has been guiding me on the importance of treating my tinnitus and preventing the progression of my hearing loss. They are the best also for adopting my mom which she is already in hearing aids but has been under treated. Dr Hannah has adopted her and willing to help her. My mom already has seen changes just after the first week. We are blessed to have them helping us. Love how passionate and caring they are.

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellence in all phase of hearing care.

There is no doubt that they provide an extremely high level of service and hearing expertise. Throughout all the years I have been with them I have always been extremely satisfied. Trista and Brandy are exceptiional workers

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

They said that the 1st appointment is…

They said that the 1st appointment is free and that the $236 would be refunded if we didn’t go through with the recommended treatment but now they refuse to give it back. Don’t give them any money!! They are thieves!!!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly people

Friendly people. Fast and efficient. ar interested in your hearing problems. All in All An A+ experience

August 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Wow, the birds got closer!

This clinic is great. It's too early to know about whether it will help the tinnitus, but the hearing aids are far more functional than I thought they would be. And the care and precision of the measurement process by the staff is encouraging. Now when I step outside the birds are yelling at me to stop and listen, and take delight in their sounds.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Rauctt listened to my concerns and…

Dr Rauctt listened to my concerns and problems with my hearing aids that I had for over five years. The feeling that my head was in a bucket and I couldn’t understand half of what people were saying. She asked how my tinnitus affected me in my day to day activities.
She did a thorough hearing test and explained the extent of my hearing loss. After fitting me with the option hearing aids that are adjusted to my hearing needs for the first time in years I can finally hear!! Things are not louder but clearer. I finally feel that I am part of the conversation, not sitting in the background faking my way through. I don’t even “hear” the tinnitus while wearing my hearing aids. I am totally thrilled with the results so far and it’s only been three weeks. My hearing and clarity is a 100 times better than my $5000 hearing aids. It’s like I got part of my life back!! I highly recommend Hearing and Brain Centers.

June 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Top Notch!

The staff at Hearing and Brain Centers in Temple is amazing. Thy have worked with me to get my hearing aids fine tuned for ME! They’re always available to answer questions and listen to any concerns I have. I would recommend them highly!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

This hearing and brain center is like…

This hearing and brain center is like nothing I have ever seen! I have suffered with Tinnitus for decades! I thought no treatment would help me but I was wrong! The other hearing doctors just slap an one size fits all solution on you and wish you luck. The detail on how they match what your ear and brain needs to function was amazing to see! I would recommend them to any one with any hearing loss and Tinnitus issues!

June 11, 2026
Unprompted review

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