Hearing and Brain Centers of America Reviews 

45
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine care, warmth, and sincerity, noting that they go above and beyond to ensure every detail of care is addressed and that patients feel comfortable and understood. Many people highlight the exceptional service, describing it as professional, efficient, and personalized, with a focus on understanding individual needs and providing thorough evaluations. The products are also highly regarded, with reviewers expressing satisfaction with how they have helped with hearing and tinnitus, and appreciating the knowledgeable guidance provided. Some people also felt that the staff were very knowledgeable and helpful, taking the time to explain product usage and ensuring devices were optimally tuned. A few other people also felt that the overall environment was welcoming and professional, making them feel at ease during their appointments.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the care and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their new hearing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This isn’t your typical audiology or hearing doctor’s office. They go far beyond simply checking your ears—they dig deeper to uncover the root of your hearing issues, even exploring how your brai... See more

Rated 5 out of 5 stars

I started wearing hearing aids a year ago, and I'm pleased with how they have helped! Chelli and Taya were great from my very first meeting and with the follow-ups. They explained well about how th... See more

Rated 5 out of 5 stars

Hearing and Brain Center in Bountiful is staffed by the most welcoming, empathetic people one could hope for! I am a musician and a live sound professional, and they took that into account as they pro... See more

Rated 5 out of 5 stars

I am treated like a family member at the Hearing and Brain Center in Worcester. Joy takes care of my every need when my hearing aides are dirty or not working properly. Theresa, the audiologist, is pa... See more


Company details

  1. Audiologist
  2. Hearing Aid Store

Written by the company

Hearing & Brain Centers of America are America's Highest Rated Hearing and Tinnitus Health Care Offices. If you are searching for hearing loss or tinnitus treatment from a team of doctors and specialists who strive to be the area’s best, then you’re in the right place. Choosing a new audiologist for you or a loved one can be challenging, especially when you’re looking for one with extensive experience who provides high-quality care and cutting-edge treatment technology. At Hearing and Brain Centers of America, our team knows what it takes to provide all this and more. We offer personalized care with lasting results and quality you won’t find anywhere else. Plus, all our treatments are backed by a 100% Satisfaction Guarantee! Dr. Darrow, Director of Treatment, holds a Ph.D. from a joint Harvard Medical and M.I.T. program focused on Speech and Hearing Bioscience and Technology. As a research associate at the Eaton Peabody Lab at the Massachusetts Eye and Ear Infirmary, Dr. Darrow contributed to the development of next generation auditory prostheses. His most recent contribution to patient access and affordability was advocating nationwide for a low monthly subscription option for the medical treatment of hearing loss and Tinnitus.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45 reviews

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1-star

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4.8

All reviews

(45)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Always friendly and professional

Always friendly and professional. They know me well and are very responsive to my specific needs and requests. Highly recommended! I’ve already had two of my sons get their hearing aids here and encourage anyone needing help to go to the Richfield location for 110% positive personalized care. Trista and Brandy really care!

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

The staff is always friendly and…

The staff is always friendly and attentive. I feel like they listen to my concerns and address them immediately.
This is definitely a place worth visiting for your hearing needs.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Taya and Crystal there are so very…

Taya and Crystal there are so very helpful and such a joy to be around. Very knowledgeable and helpful with the product they give people with all kinds of hearing issues. Totally 100% recommend Hearing and Brain Centers I went to the Bountiful center

December 11, 2025
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Rated 5 out of 5 stars

So far, so good!!

So far, the company (staff) has done a very good job getting me set up, tested and adjusted as needed. I understand that this process takes some time but I have high hopes that this will curb the ‘noise’ and get my hearing back to what it was -NO INTERFERENCE!!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I started wearing hearing aids a year…

I started wearing hearing aids a year ago, and I'm pleased with how they have helped! Chelli and Taya were great from my very first meeting and with the follow-ups. They explained well about how the ears and the brain work together, and learned a lot from the computer graphics showing what my hearing situation was/is. And I appreciate the periodic cleaning without an appointment!
Keith McCord
North Salt Lake

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

The Best Place to Get Your Hearing Back: Hearing and Brain Center in Bountiful

Hearing and Brain Center in Bountiful is staffed by the most welcoming, empathetic people one could hope for! I am a musician and a live sound professional, and they took that into account as they programmed my aids. The after care is remarkable. They always have time and patience for my needs and questions. Hearing and Brain Center of Bountiful kept me working when my career could’ve been over. Go here. Get ears. You won’t be sorry!

December 1, 2025
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Rated 5 out of 5 stars

I am treated like a family member at…

I am treated like a family member at the Hearing and Brain Center in Worcester. Joy takes care of my every need when my hearing aides are dirty or not working properly. Theresa, the audiologist, is patient while being exacting in her treatment of my hearing and tinnitus.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with z Hearing and Brain Centers

I have had 3 previous hearing professional treat my hearing loss and have found that Dr Jackson at the Hearing and Brain Center is the most well trained and knowledgeable of them all. The hearing tests that he has performed on me are way more extensive and informative than any of the other hearing centers. I now hear better than I have in a long time.👍👍👍👍

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Best of the Best

They are so polite and explain every step they are doing. They sit with you and show you your results. They are very easy to work with. I love my appointments with them.

November 14, 2025
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Rated 5 out of 5 stars

All personnel are very competent and…

All personnel are very competent and the audiologist knew more than I expected about the relationship between the brain and hearing. She knew how to present in such a way that gave me confidence in the product and employees. Very professional organization,

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

The staff is very friendly and …

The staff is very friendly and knowledgeable. They explained everything in detail about what they were going to do to help me with my hearing. After the visit I experienced improvement with my hearing and was given a plan to continue to receive help with my hearing aids to continue the improvement with my hearing in the future.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Theresa and joy were above and beyond…

Theresa and joy were above and beyond wonderful, caring, compassionate and went above and beyond to help me with my hearing. Put my health over financial aspect of the business. They both care d more about giving me back my life hearing wise than the ridgid financial piece of affording hearing aides. Compassionate business and I will recommend anyone I come in contact with that has hearing loss to go to them for help.

October 21, 2025
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Rated 5 out of 5 stars

I was from out-of-town & needed a…

I was from out-of-town & needed a phonak charger to go with my battery pack. Your nice representative gave me, no charge, a charger plus a chord & plugin A/C adapter...very nice! Thank you so much!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Glad I went

The Dr. was very helpful and took the time to explain what I needed to do with my hearing aids. Also, I didn't feel rushed like he needed to get to the next patient. Overall, I'll go back and would recommend to family and friends.

October 14, 2025
Unprompted review

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