HearingNow Reviews 

578
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert staff for providing professional guidance, compassionate support, and exceptionally gentle care during all clinical treatments. Many people note that hearing devices are significantly more affordable compared to traditional high street alternatives while consistently delivering outstanding audio performance. However, some customers also noted minor hurdles regarding initial product fit, website navigation, or waiting to receive their orders. A small group of customers also experienced challenges with specific device models failing to deliver the desired volume or requiring additional adjustments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, deep... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional sound... See more

Price

Reviewers highlight great satisfaction with the competitive price, noting that products are significantly... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

Hard to find a reprogramming service. I wasn't sure about sending my hearing aids to be reprogrammed but Koorosh answered all my questions swiftly and very helpfully. I posted them on the Tuesday and... See more

Company replied

Rated 5 out of 5 stars

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more g... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this professional, friendly and caring service. My husband and I had some older aids reprogrammed for one of us and also bought some new Starkey AI hearing aids for the other. Follow... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

578 reviews

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4.9

All reviews

(578)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

recommended

Koorosh is highly professional and offers a very helpful service. He also gives great general advice. Highly recommended

July 3, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear John, many thanks for your feedback about our hearing care services in Dulwich and Crystal Palace, London.

Rated 5 out of 5 stars

Highly recommend HearingNow

I had a hearing test and purchase hearing aids through HearingNow. I found the whole procedure, from start to finish, truly amazing.
Koorosh was professional, informative and friendly. He explained how hearing aids function and how they can enhance my day to day life. He deals with queries in depth and in a way that is easy to understand.
I would like to add that the cost was well below the general high street audiologist.
I can highly recommend this company and thank you, Koorosh, for making the whole experience enjoyable.

July 4, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear John, thank you for your feedback on your experience with our HearingNow ear clinic in London. I am delighted to hear that you are happy and content with your hearing aids and the service you received. Please let me know if you need any support. Koorosh

Rated 5 out of 5 stars

Excellent experience

Excellent experience - highly qualified, friendly and efficient service that I would fully recommend. I had my ear wax cleared and now hear perfectly.

July 3, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Ross, thank you for your feedback.

Rated 5 out of 5 stars

Excellent service

Had 2 appts - very thorough, felt like my hearing problems were dealt with properly, not rushed, excellent advice, everything explained clearly. Would recommend

July 2, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you for the feedback, much appreciate it.

Rated 5 out of 5 stars

Very personalised attentive service

Very personalised attentive service. Patient, thorough, and with no pressure. I received great service!

June 25, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Rob, many thanks for your feedback.

Rated 5 out of 5 stars

The audiologist was excellent and…

The audiologist was excellent and incredibly polite on the phone and in person when we went to his offices. He carried out the removal with compassion as it was a bit painful and gave really good advice afterwards. We would not hesitate to use HearingNow again.

June 20, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Christabel, thank you for caring to leave such beautiful feedback. Warm regards, Koorosh

Rated 5 out of 5 stars

An excellent experience

As always, Koorosh was kind, professional and very knowledgeable. I went in almost deaf and I came out with my hearing better than it had been for weeks. What more could I ask? I trust Koorosh and I have no hesitation in recommending him.
Thank you, Koorosh

June 17, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Mrs Ellen, many thanks for your kind feedback about our services in Earclinic in Dulwich and Crystal Palace, London. Koorosh

Rated 5 out of 5 stars

Outstanding End to End Service

The end to end pre and post sales service from Koorosh is absolutely outstanding. I strongly recommend purchasing a hearing aid from HearingNow and avoiding the big high street brands. The personal, highly tailored service received truly sets HearingNow apart from the pack. Thanks again Koorosh.

June 18, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Kevin, thank you very much for your kind feedback. I am delighted to hear that you are enjoying your new hearing aids and that you are satisfied with the hearing care you received at our clinic. Wishing you a wonderful summer holiday, and please don't hesitate to contact us if you need any support. We offer in-clinic and remote support for our hearing aids.

Rated 5 out of 5 stars

Dr Koorosh was very patient and took…

Dr Koorosh was very patient and took his time to explain the process before and after the ear wax removal.
Definitely recommend him.

June 17, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks, Bee, much appreciated.

Rated 5 out of 5 stars

Excellent care and service

Excellent care and service. Koorosh was calm, polite and gentle. Did an excellent job and showed me the results. Would definitely recommend.

June 10, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Mark, many thanks for your kind feedback.

Rated 5 out of 5 stars

Competent, efficient, and a pleasant experience

Koorosh is competent, knows his stuff, works effectively and efficiently, plus he's always a pleasure to chat with. Thumbs up from me.

June 5, 2025
HearingNow logo

Reply from HearingNow

Thanks Anthony, I much appreciate it. It was great to see you again and catch up. Keep safe and please keep in touch. best, Koorosh

Rated 5 out of 5 stars

Highly recommend!

Prompt, kind and smart service. Audiologist Koorosh Nejad solved the problem with my hearing aids and made some excellent suggestions for the future. Highly recommend.

June 3, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks Elizabeth, much appreciated for your kind feedback.

Rated 5 out of 5 stars

Great

Great, friendly service and fixed my blocked ear perfectly!

June 1, 2025
HearingNow logo

Reply from HearingNow

Hi Priya, thanks for your feedback about our hearing care services in Crystal Palace, London.

Rated 5 out of 5 stars

As if by magic…!

I had a consultation with Mr Nejad at the Crystal Palace clinic today, following advice from my GP about my blocked ear. Mr Nejad was professional, knowledgeable and took the time to fully explain the problem, anatomy, the remedial treatment and ongoing preventative care. The procedure was effective, quick & comfortable. I thoroughly recommend Mr Nejad at HearingNow. Many thanks!

June 2, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi, and many thanks for your warm feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Professional, knowledgeable and friendly. Had trapped water due to impacted wax. All resolved with the micro suction removal. Advice given. Highly recommended.

May 19, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Arun, many thanks for your kind feedback about our hearing care and audiology services in the Crystal Palace clinic in London. Much appreciate it.

Rated 5 out of 5 stars

An Open Ticket for a Life-Changing Journey

I’ve already reviewed HearingNow following an earlier initial appointment, but Koorosh’s professionalism, expertise and friendliness does warrant a further mention. I’m so glad I found this service as it’s been key in getting me to acknowledge my hearing challenges and to actually do something about them. Two weeks nearly with my new hearing aids (Widex Allure) and I’m beginning to (slowly) acclimatise myself to the dramatic changes. I’d be a liar if I claimed it to be plain sailing because it’s not. It has been challenging, frustrating and upsetting at times too BUT I can recognise that I’m in a much better place with them than without them. Koorosh has skilfully and subtly helped manage my expectations and I am confident that I will soon be living harmoniously with them. That a follow-up appt has been made for me at the time of the fitting (is that the word?) has been immensely reassuring for me as Koorosh has anticipated that I will have further questions and frustrations too to voice (all to be expected, of course). I can wholeheartedly recommend HearingNow and Koorosh as I have received (and continue to receive) a supportive, pragmatic and helpful service. I genuinely feel that the whole experience is collaborative and that I am not on my own on this journey of discovery. That’s very reassuring - thank you, Koorosh!

April 30, 2025
HearingNow logo

Reply from HearingNow

Dear Gareth, many thanks for such lovely feedback. I am here to help you walk through the first couple of months of using a hearing aid, which could be overwhelming. But eventually you'll enjoy it.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Professional, effective and friendly. I can hear properly for the first time in weeks.

April 30, 2025
HearingNow logo

Reply from HearingNow

Dear Kerry, many thanks for your feedback about our ear clinic in London. Keep safe

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