HearingNow Reviews 

578
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert staff for providing professional guidance, compassionate support, and exceptionally gentle care during all clinical treatments. Many people note that hearing devices are significantly more affordable compared to traditional high street alternatives while consistently delivering outstanding audio performance. However, some customers also noted minor hurdles regarding initial product fit, website navigation, or waiting to receive their orders. A small group of customers also experienced challenges with specific device models failing to deliver the desired volume or requiring additional adjustments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, deep... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional sound... See more

Price

Reviewers highlight great satisfaction with the competitive price, noting that products are significantly... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

Hard to find a reprogramming service. I wasn't sure about sending my hearing aids to be reprogrammed but Koorosh answered all my questions swiftly and very helpfully. I posted them on the Tuesday and... See more

Company replied

Rated 5 out of 5 stars

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more g... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this professional, friendly and caring service. My husband and I had some older aids reprogrammed for one of us and also bought some new Starkey AI hearing aids for the other. Follow... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

578 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(578)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Thank you so much, Koorosh, for your wonderful support. Koorosh was patient and helpful during my three visits, and very quick to email my GP, so that I was able to get my prescription quickly. I would highly recommend this service and it's a very good price for the service.

April 29, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Simone, many thanks for leaving this 5-star review for our ear clinic. Keep safe and let us know if you need any support for your hearing care.

Rated 5 out of 5 stars

Great experience

Mr Koorosh is professional, patient, and incredibly knowledgeable. He took the time to explain everything clearly and made me feel comfortable throughout the hearing assessment. I truly appreciate his care and attention to detail. He did not rush the process and made sure that I get the best out of mine hearing aids.

April 16, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Akanksha, thank you so much for leaving this beautiful feedback for our ear clinic in London, as well as letting us know how you feel and experience your new hearing aids. Please reach out if you need any support.

Rated 5 out of 5 stars

I received good advice prior to…

I received good advice prior to purchase of my hearing aid, Koorosh answered my queries quickly and clearly to allow me to finalise my purchase. Fitting was carried out at the Crystal Palace clinic which had plenty of free parking. Koorosh demonstrated the hearing aid and app functions clearly. Would not hesitate to recommend hearing now to anyone needing a hearing aid.

March 26, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Michael, many thanks for your feedback on our hearing care services. I am delighted that you are happy with your new hearing aids. Please reach out if you need any support.

Rated 5 out of 5 stars

Very friendly

Very friendly, no waiting and great service!

April 15, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Renate, thank you very much for your feedback.

Rated 5 out of 5 stars

Ear wax removal

Excellent service as ever from Koorosh, I had no idea my ears were so blocked but were painlessly and easily cleared.

April 7, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks for your feedback, Peter.

Rated 5 out of 5 stars

Give this a whirl!

Nejad is friendly, professional and informative. The Microsuction process was quick, relatively painless, with fantastic results. Highly recommend.

April 9, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

HI Danny, thanks for your feedback, keep well

Rated 5 out of 5 stars

Hearing Now experience

Koorosh explained and adjusted my hearing aids after a hearing test. It has worked very well, he is very understanding of your situation and is able to advise you for the best outcome.

April 8, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

I am glad that I could help Carolyn. Thank you a lot for your kind feedback.

Rated 5 out of 5 stars

My second time visiting Koorosh to…

My second time visiting Koorosh to remove ear wax using microsuction. Quick, painless and required a short follow up. Lovely guy and great service, would recommend!

April 9, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Max, many thanks for you kind feedback.

Rated 5 out of 5 stars

Reprogramming

Reprogramming. Amazing service. Posted Tuesday morning and received them back Friday lunchtime and that's from the Scottish Highlands.

April 4, 2025
HearingNow logo

Reply from HearingNow

Wow, thank you Peter, much appreciate your feedback on our hearing aid repair, service and reprogramming. Keep well and let us know if you need any help.

Rated 5 out of 5 stars

I get appointments without any waits.

I get appointments without any waits.
My hearing difficulties are dealt in a very professional manner.
I never feel rushed and I feel reassured and pleased about my consultation.

April 1, 2025
HearingNow logo

Reply from HearingNow

Dear Dr Wickremesinghe, many thanks for your warm feedback and happy to hear that you are satisfied with our hearing care and support for your hearing aids. Keep well. Nejad

Rated 5 out of 5 stars

First class clinician

First class clinician, friendly most competent.
Thank you Koorosh for taking the trouble to go the extra mile for me.

March 19, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you John, we are delighted to hear that you like your Phonak Sphere hearing aids.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient service, audiologist explained a bit about how my ears worked which was interesting and informative

February 7, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

HI Juliana, many thanks for your feedback on our hearing care and hearing aid services in London, keep well.

Rated 4 out of 5 stars

Concise

Concise, simple and inexpensive advice.

March 5, 2025
HearingNow logo

Reply from HearingNow

Many thanks David, let us know if you need any support.

Rated 5 out of 5 stars

I find Koorosh Nedal very helpful

I find Koorosh Nedal very helpful. I’m very pleased with my hearing aids. I went for some after care help today and was given extra help that will be very useful.

March 11, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Anne, thank you for your kind feedback. I am happy to hear that you are satisfied with your Oticon hearing aids. Keep well and let us know if you need any support.

Rated 5 out of 5 stars

Excellent

Excellent, efficient service. Good advice on after care as well.

March 6, 2025
HearingNow logo

Reply from HearingNow

Many thanks Stephen, much appreciate your feedback.

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