Heartboxscotland Reviews 

521
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express joy and anticipation for their monthly boxes, appreciating the unique Scottish items and themes. Many highlight the high quality of products, from crafts to treats, and the thoughtful curation that makes each box a delightful surprise. Reviewers also praise the exceptional and fast customer service, noting helpful and polite interactions. The subscription is valued for bringing a piece of Scotland to customers, often described as a wonderful treat. However, some customers also noted a desire for more food items or snacks within their boxes.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality, variety, and unique... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding and high-quality... See more

Subscription

Reviewers express delight with their subscription, consistently looking forward to receiving their monthly... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as great, amazing, and... See more

Location

Clients share positive opinions on location, with many expressing a strong affection for Scotland. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

521 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(521)

99 reviews in the last 12 months

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Rated 4 out of 5 stars

Very nice items in the box

Very nice items in the box. It would have been extra special if there had been a snack inside.
Prompt arrival and well packaged.
Im not sure who gathered the item and boxed them, but they did a great job.

April 3, 2026
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Rated 5 out of 5 stars

I have been receiving these boxes for…

I have been receiving these boxes for many years, and love each and every one of them! It's such a thrill each month to see what's inside!

March 13, 2026
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Reply from Heartboxscotland

Thanks for being a loyal member of our clan Nadine, we love bringing you a wee piece of Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 .

Rated 5 out of 5 stars

I love getting my box

I love getting my box , it is always filled with wonderful things.
It reminds me of Scotland , when we went I love getting surprised!

March 13, 2026
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Reply from Heartboxscotland

We love getting a wee surprise Karen. Thanks for being part of our clan and taking the team to feedback.

Wam wishes
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Gemma is amazing and the box is perfectly curated. Subscribe.

Gemma goes the extra mile for her subscribers-- which speaks volumes of her character. The box is a wonderful treat. Shipping costs are a lot to the states (but that is not their fault) The goodies align with the price of the box. My dreams will come true when i get a unicorn themed box-- with maybe Julia childs painting on the glass!

December 16, 2025
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Reply from Heartboxscotland

Oh no Dana i'm so sorry to hear this we will of course put this write. One of the time will be in touch with you to get a replacement to you.

Thanks for being part of our clan and taking the time to feedback.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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Rated 5 out of 5 stars

I love my Heartbox

I love my Heartbox! 🤍💙🏴󠁧󠁢󠁳󠁣󠁴󠁿Always great quality gifts and the possibility to upgrade our box. I love this idea. It’s a great complement. Customer service is the best, if you write with a question, you get an answer really fast. I appreciate that. The best Scottish box 🏴󠁧󠁢󠁳󠁣󠁴󠁿👏🏻

March 13, 2026
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Reply from Heartboxscotland

Thanks for being part of our clan Marie-Therese we love being able to bring you a wee piece of Scotland when you can't be here.

Thanks for the feedback on our add to box items, it means the world.

Warm wishes.
Gemma

Rated 5 out of 5 stars

I love everything I've gotten

I love everything I've gotten. Such a good variety of items and the price is good too

March 13, 2026
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Reply from Heartboxscotland

Thanks for being part of our clan and taking the time to feedback. We love bringing you a wee piece of Scotland when you can't be here.

Warm wishes.
Gemma

Rated 5 out of 5 stars

Each Heartboxscotland is just wonderful…

Each Heartboxscotland is just wonderful and is always better than the last. I'm always pleased with the variety of items in each box.

March 13, 2026
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Reply from Heartboxscotland

Thanks so much Charlene for taking the time to feedback, we love bringing you a wee piece of Scotland!

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Great company to deal with all around

Great company to deal with all around

February 23, 2026
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Reply from Heartboxscotland

Thanks so much for being part of our clan Jason and taking the time to feedback. We love bringing you a wee piece of Scotland when you can't be here.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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Rated 5 out of 5 stars

All of the products are high quality &…

All of the products are high quality & beautiful. In my last box , I received a green stone in my pendant instead of the purple. Other than that, I have been more than happy with everything. A great assortment.

February 23, 2026
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Reply from Heartboxscotland

Hi Shelley thanks for taking the time to feedback and being part of our clan! We love bringing you a wee piece of Scotland when you can't be here.

Warm wishes.
Gemma

Rated 5 out of 5 stars

My box arrived with no problems this…

My box arrived with no problems this time. Very happy with selection. Love the necklace and have been wearing it.

March 18, 2026
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Reply from Heartboxscotland

Thanks for being part of our clan Patricia, we love bringing you a wee piece of Scotland.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I am always excited to receive my box…

I am always excited to receive my box each month. I look forward to all the goodies packed inside!

February 23, 2026
Heartboxscotland logo

Reply from Heartboxscotland

We love bringing you a wee piece of Scotland when you can't be here! Thanks for being part of our clan Cathy and taking the time to feedback.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 4 out of 5 stars

Touch of my homeland

It was a good selection of keepsakes . Thank You .

February 23, 2026
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Reply from Heartboxscotland

Thanks for taking the time to feedback and being part of our clan Norm.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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Rated 5 out of 5 stars

I Love the wonderful items in each of…

I Love the wonderful items in each of the boxes I have received. A perfect blend of beautiful and tasty items each time.

February 23, 2026
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for the kind words Marcy and taking the time to feedback! We love brining you a wee piece of Scotland when you can't be here.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Arrival day's the best!

Love all of the surprises! High quality items, too!

January 13, 2026
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for taking the time to feedback and the kind words, thanks for being part of our clan Annette 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 4 out of 5 stars

Mussel Bowl

The item I purchase, the mussel bowl, has a crack in it. I"m not sure if it was damaged in shipping or was sent that way. Too bad, it's a nice piece.

January 13, 2026
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Reply from Heartboxscotland

Hi Joanne

Oh no, this shouldn't be the case we will have one of the team reach out to you.

Warm wishes, Gemma

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Rated 5 out of 5 stars

Heartbox Scotland feels like home

Heartbox Scotland gives me a small and sometimes big taste and sense of what it is to be in Scotland. It is the land of my people. It has solidified my goal to travel there.

January 13, 2026
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Reply from Heartboxscotland

Oh Theresa we just love helping you feel close to Scotland when you can't be here! I hope you get to visit soon. Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

They do it all!

Everyone at Heartbox has been quick to respond and to accommodate my questions and requests. The boxes themselves are a joy to open and are full of wonderful tidbits of Scotland. I will continue to use Heartbox in future gifting.

December 8, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Hi Deborah thanks so much for the lovely feedback and kind words, we love sending you and your loved ones a wee bit of Scotland.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 3 out of 5 stars

Missing items

I’ve ordered add-ons before, especially the Julia Childs pieces. I did not receive the autumn add-ons I ordered, and last year I never received an add on necklace. And another time, when they offered extra items, I ordered whiskey lip balm, and got whiskey soap instead. These things are expensive, and all I’ve gotten is a “We’re looking into it”. I’m done risking my hard earned money on things I may or may not receive. Do better!

December 8, 2025
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Reply from Heartboxscotland

Hi Jennifer, we are a little behind in responding to our trustpilot comments but we did reach our to you on email when you posted as we don't seem to have any emails from you on your missing items. It doesn't look like we have heard back yet. I will try and reach out to you again to understand what's went wrong, as this isn't the experience we want you to have.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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