The customer service was great! I really didn't expect to be helped in a satisfactory way as online communications a lot of times go unanswered. my email was answered quickly and they are sending a... See more
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Replied to 45% of negative reviews
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Had a damaged product and was assured…
Had a damaged product and was assured that it was not a normal occurrence and they gladly replaced the item. Super excited to receive it in the mail. I wear the other ring I ordered all the time!

Reply from Heartmadeofgold
Quality and beauty in one place
the necklaces I got from this shop are…
the necklaces I got from this shop are so beautiful and dainty 🥰

Reply from Heartmadeofgold
Quality Pieces
Love there pieces, don’t tarnish and ruin. They are very unique and are very good quality.

Reply from Heartmadeofgold
Quality for the price
I buy jewelry here because it’s great quality for the price. The gold does not tarnish or fade and they are great everyday pieces!

Reply from Heartmadeofgold
Beautiful Jewelry
I received my jewelry quickly and it is gorgeous!! I haven't taken it off since receiving it and it is beautiful as the first day. The pieces are exactly as pictured and described on the website.

Reply from Heartmadeofgold
I love this company for cost-effective jewelry !
I love this company! The jewelry is comfortable and doesn’t rust. And it comes in such cute boxes!

Reply from Heartmadeofgold
Will order again
All of my items were great quality and came as pictured. I will definitely be ordering again!

Reply from Heartmadeofgold
Jewelry doesn't tarnish
Jewelry doesn't tarnish! Such high quality pieces!

Reply from Heartmadeofgold
Great customer service
Quick response to an email that answered exactly what I needed. Overall great customer service!

Reply from Heartmadeofgold
Horrible
Horrible! Dont buy their CHEAP jewelry. I bought a necklace from them and as soon as I put it on, it broke. I never even got a chance to wear it. Their customer service rep told me it was because I used “force” lol. Sorry, how do you forcefully put something ON? Then they wanted me to pay you for shipping to send the necklace back. No thanks. It’s going in the garbage. They need a lesson in how to make their paying customers happy.
****UPDATE 06/06/24******
This is in response to the sellers reply to this message. They absolutely did not try to contact me to “make things right”. They also said they sent me a replacement necklace and they 100% DID NOT! AGAIN, the company is a SHAM.
Great experience and products
Great costumer service and awesome products!

Reply from Heartmadeofgold
Overall a great experience
I ordered three necklaces, they were all very pretty and I’m satisfied with the quality so far. There was a mistake on one of the items ordered, but was quickly remedied once I sent the wrong item back (via free shipping label sent by company). Customer service was great in my experience!

Reply from Heartmadeofgold
This company is a SCAM
This company is a SCAM! If you use a promo code, it voids your option to return anything, making it a FINAL SALE! And their jewelry is misrepresented on their website. Buyer beware!
When I reached out to customer service and told them that it was the scammiest policy I had ever heard of, the reply from "Lauren" was that I should read a businesses return policy before placing an order so there are no surprises. And that "I was certainly happy to receive a 30% discount and free ring set though." DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
I think this brand is super good.
The treatment that the company has given so far is very good I highly recommend it, its products in the same way look of very good quality😍😍!!!!!!

Reply from Heartmadeofgold
My experience was good because I didn’t…
My experience was good because I didn’t have any problems!

Reply from Heartmadeofgold
Top Knotch Customer Service!
Top Knotch Customer Service!! I had to do a return and they are very responsive to emails! When I couldn’t use the 30% coupon along with my store credit from my return, they explained that they would refund that difference once my new order was placed and they did it immediately! Awesome company! Excited to get my jewelry!

Reply from Heartmadeofgold
Great quality and very cute products.
Great quality and very cute products.

Reply from Heartmadeofgold
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