Heartmadeofgold Reviews 

183
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with their purchases, often buying multiple items as gifts and loving the jewelry. Many people highlight the excellent quality of the pieces, noting their durability and how well they wear over time. Reviewers appreciate the gorgeous designs, finding items to be exactly as expected and offering good value. However, some customers noted quality issues like jewels falling out, missing diamonds, or items tarnishing and discoloring quickly, revealing a different metal. Others found products incorrectly advertised regarding size or color, appearing too small or more orange than gold. Some reviewers also expressed dissatisfaction with vague cancellation policies or orders not shipping, resulting in store credit instead of refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their new jewelry and finding items to... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing significant disappointment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was great! I really didn't expect to be helped in a satisfactory way as online communications a lot of times go unanswered. my email was answered quickly and they are sending a... See more

Rated 5 out of 5 stars

Love that I can get gold filled jewelry at a great price. Orders always come on a timely basis. I've gotten great gifts for friends and family. Gold filled jewelry is a great alternative since 14KT... See more

Rated 5 out of 5 stars

Heart Made of Gold had fast shipping and gorgeous quality of product. I have worn my earrings everyday since I got them 9 months ago and no issues, tarnishing or irritation!

Rated 5 out of 5 stars

Diamond baguette ring was great quality and anti tarnish gold. Would highly recommend this merchant! Gave ring as gift and niece loved it!


3.7

Average

TrustScore 3.5 out of 5

183 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(183)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Heart Made of Gold controls its reviews…

Heart Made of Gold controls its reviews on its site, so there will be no negative reviews there. It would be impossible for no one EVER to leave a negative review. My ring tarnished in two weeks. I purchased under the "water resistant" category. Their claim is that it won't tarnish. They would not stand behind it and take it back or exchange it. Don't buy from them unless you want a temporary piece of jewelry. Also, they have eliminated their address from Google making it impossible to leave a Google review. This is something that scam sites do.

September 27, 2023
Unprompted review
Heartmadeofgold logo

Reply from Heartmadeofgold

Hi Adrian,

We apologize for the frustration and inconvenience you've experienced. This is not the level of service we aim to provide.

Please contact our customer service team directly so we can address your concerns and work towards a resolution, whether it's processing a refund or ensuring delivery of your order.

Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

Best,
HEART MADE OF GOLD Team

Rated 5 out of 5 stars

"Heartmadeofgold" is a brand that holds a special place in my heart for several compelling reasons.

Beautiful Jewelry Pieces:
First and foremost, I am drawn to "Heartmadeofgold" for its stunning jewelry pieces. Each creation is a work of art, showcasing meticulous craftsmanship and attention to detail. The intricate designs, whether classic or contemporary, never cease to amaze me. The brand's commitment to creating jewelry that reflects both elegance and individuality is truly commendable.

Quality Materials:
Another aspect that I deeply appreciate is the choice of materials. "Heartmadeofgold" lives up to its name by using high-quality materials that not only look exquisite but also stand the test of time. Whether it's the brilliance of their gold or the sparkle of their gemstones, you can feel the dedication to excellence in every piece.

Affordable Prices:
What truly sets "Heartmadeofgold" apart is its ability to offer such beautiful and high-quality jewelry at reasonable prices. This inclusivity allows people from various walks of life to enjoy and adorn themselves with these remarkable creations. It's a brand that understands the value of making luxury accessible without compromising on quality.

In summary, my love for "Heartmadeofgold" is rooted in its ability to consistently deliver beautiful jewelry pieces made from quality materials, all at affordable prices. This combination of craftsmanship, materials, and affordability makes the brand not only a wise choice for acquiring exquisite jewelry but also a true gem in the world of jewelry brands.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

I love ordering from Heart Made of…

I love ordering from Heart Made of Gold, I have several pieces of jewelry from them and their earrings never turn my ears green!

Recently my order got lost in shipping and their customer service team did everything they could to ease my mind and get me my earrings. The customer service experience I had will make me remain a loyal customer :) love them!

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They are extremely rude. And not helpful at all! If you have any issues don’t expect them to help. As a matter of fact they will probably tell you to stop emailing them like they told me. There are so many better places to shop. Do yourself a favor and shop elsewhere!!!!

August 6, 2023
Unprompted review
Rated 1 out of 5 stars

Tarnishing "Water Resistant" necklace

Tarnishing "Water Resistant" necklace

The Gold Filled Herringbone necklace is "gold filled" but must be super low quality. I have many gold filled pieces from other sites that have never tarnished and this turned bronze in a few months. The site claims that it has a 1-year warranty but ignored my several emails about the issue and it went past the time period where I could make a claim on my credit card.

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this website.

Do not buy from this website.
First of all, they did not send me confirmation nor receipt after I purchased so after I closed the window, it made me anxious. I did not create my account but I provided my email address. So I sent message and they just sent me USPS tracking number.

Then, the accessories broke very easily.
They claim "100% happiness guarantee and accept refund." but this actually does not apply if you used any of the promo code. They always always have promo so basically you cannot return. Smart.

Lastly, poor customer service. Not very helpful, not much explanation, not really answering what I asked. Their message is like a text from a friend - I am not your friend, a customer. They did not let me leave bad review for an item.

November 3, 2021
Unprompted review
Show reviews in all languages. (183 reviews)

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