I was given an appointment straight away. The procedure was efficient, every staff member was friendly and helpful. I was very pleased with the experience. I can strongly recommend the company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super efficient. Quick, helpful, informative. Even got me a drink whilst I was with waiting between tests. All healthcare should run like this.
Excellent customer process from start to finish. Kasia provided great guidance up front so that I could make informed decisions. The preparation instructions were clear and on the day, the appointment... See more
I cannot speak more highly of the team that provided me with care and support. The Dr, Nurses and reception colleague were very professional, sincere and thorough. The scan was conducted with care an... See more
Company details
Written by the company
We are the heartscan people. We scan to diagnose and protect people from coronary heart disease, the leading cause of death and morbidity in the developed world. We offer free virtual consultation to people over the age of 40 who have heart concerns and, where appropriate use state of the art 'virtual coronary angiography' and other heart scans to help people find out about their cardiovascular risk and make lifestyle and other changes required to lower risk, where appropriate.
Contact info
5 Huxley Road, Surrey Research, Surrey Research Park, Gu2 7RE, Guildford, United Kingdom
- 01483467100
- office@vcl-surrey.co.uk
- heartscandirect.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing service speedy and efficient
Very friendly staff who put patient…
Very friendly staff who put patient concerns to rest.
The patient questionnaire for my first appointment only reached me on the morning of my appointment, so completing that was a rush.
It would be helpful to be warned to bring a payment card; knowing that I'd have to take clothing off, I deliberately left my wallet at home.
Other than that it was all fine. Thank you.
Staff are wonderful and extremely…
Staff are wonderful and extremely friendly
Great experience
Really lovely kind staff who put me at my ease and were very professional. Everything was well explained and canula insertion was painless and quick. Very pleasant clinic setting too.
A recommendation for VCL
I got referred to VCL by my cardiologist and having had a previous CT scan elsewhere last year, I was impressed by the VCL facility. The staff are welcoming and seem like they actually enjoy their jobs, and really looked after me when I was there. I got my appointment quickly and I didn't have to wait ages for replies to emails sent. I would definitely go there again if I needed more tests.
Staff were very helpful and efficient…
Staff were very helpful and efficient and made me feel at ease with the whole process
Good experience
Easy to find. Easy to park. Staff were friendly, informed, respectful and very efficient. I felt safe, well cared for and welcome. Will certainly use again.
Recent visit
All good on time parking permit offered
Tests were on time and well done with friendly staff nice clinic with hot and cold drinks
Saw specialist on time too
A great service
A great service. Quiet, professional, efficient and no fuss.
Not really much more one can say.
Andrew Aldridge
A very professional treatment with…
A very professional treatment with every stage strictly controlled. Friendly but professional staff. Thank you.
The staff were efficient and very…
The staff were efficient and very friendly
Everything was perfect
Great service despite delay
The staff and nurses were very attentive. It was a shame that the doctor was running an hour late which delayed my procedure. However, I was kept informed.
Whole process felt professional and personal, so would recommend to anyone requiring treatment or tests.
The care received at VCL Surrey was excellent
The care received at VCL Surrey was excellent. The staff were all very friendly, but more importantly were clearly striving to deliver the best care possible. All tests were explained to me and I had an opportunity to ask any questions. There were no delays and my appointment ran to schedule. I would recommend this centre without hesitation.
Friendly staff
CT Scan
The appointment was on time. Staff very friendly and the procedure was as explained. 4stsrs only because it is a very expensive experience.
Superb service, state of the art tech and great medics
Really fast appointment set up. Kind and friendly welcome from the nurses and excellent consultation with Dr Hickman, who went out of his way to see me before I went on holiday.
Very high tech imaging. I would highly recommend
Great staff and services
Great staff and services. High technology equipment
Excellent service
Excellent service. Super professional and very slick from the moment you make contact. All the staff are welcoming and are fantastic. From the scan to the consultation I cant rate it highly enough. Dr Leatham was happy to answer my many questions and made sure I fully understood the plan of action.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








