Hearts Valley Reviews 

I placed an order 4th Dec ...still not delivered .. theytold me the item is now out of stock ..but still showing in stock on website ...maybe it is s scam ??

I ordered a piece for christmas. 2-5 day shipping. This was 10 days ago. Here I am the 24th Dec and still no delivery. I reached out as the item was marked delivered. I advised them the office has nothing package related for me in the post today so i advised the seller( Hearts Valley) of this; and I was told to search my property over the next 7 days (so a week after Xmas) and they will resend it if no luck finding, mind you i began my correspondence by telling them the package never arrived. I had to replace it so i want a refund and cancel this order that never came. Her response was search for a week then let me know as if its my responsibility to ensure a package i purchased arrives to me. SAVE YOURSELF! Shop elsewhere

I hate this experience . This company is riddled in red flags. I strongly advise you don’t spend money on this site, you will place an order and never receive the item.

I ordered my item at the beginning of December for a Christmas present. They said you can track your order every step of the way. But when I tried to track it the tracking number was not recognised. I have emailed them on a number of occasions chasing my order and they have replied only once to tell me to wait! Still waiting. Tracking still unavailable. So I now assuming I have been scammed and won’t be receiving my item. Very sad.

I ordered a item of jewellery on the 5th December. I am in the UK and failed to realise that Hearts is in the USA. My order was accepted and a label created on the 7th. Assurance was given that international delivers can take up to 2 weeks. Its now the 23/12 and the postal tracking service cannot identify the package.

Ordered an item on 4December25 for a Christmas present ; tracking through GoGlobalPost is abysmal and communication/ helpfulness from retailer is not helpful to say the least. I wish I had read previous reviews before I let HeartsValleyJewelry take my money. Customer services keep pointing me to GoGlobal whose tracking data is poor and unable to speak to them and GoGlobal haven't responded to my email. Like previous reviewers I feel like I've been scammed! and will now try to get a refund but based on my experience so far I am not confident!

The jewelry is great! Looks amazing and arrived safely with no issues. Customer support was also on top of their game with any questions I had! Would highly recommend.

So; here's the deal. I was inspired by an ad for Hearts Valley and began to shop. During my experience I was offered a "discount code." After Check Out, I was offered the discount code again and "ASSUMED" (we all know what that means!) the discount applied to my previous order. When I got to Check Out once again, I realized my error.
I contacted the company to ask for cancellation of one of the orders because they were for the exact same item!
Today I received a pleasant email from Rachel @ Hearts Valley to assure me that my duplicate order had been cancelled and my refund was in progress.
As long winded as this is, my point is; THIS IS A TRUSTWORTHY small business! A hard quality to find these days unfortunately.

I ordered a necklace and it showed up in a timely manner. The customer service department responded incredibly quick to all of my questions and were very friendly. I highly recommend ordering from Hearts Valley.

Had a query about the price we paid as once we made the payment through PayPal the same item came up at a lower price which we felt was not fair to us. We contacted customer support expecting the usual runabouts you get, if a reply at all. Surprise - a cordial, friendly reply and a refund dispatched within the day. I thought the excellent reports in Trustpilot could be exaggerated. Not so - well done.

ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. getting the feeling I've been scammed....... but lets see. just getting the same lame excuses from customer services. dont know why they dont dispatch another with a new tracking details

Great customer service and great prices for jewelry thank you

I purchased the magnetic heart bracelet set and had one of the magnets break off. Customer service was amazing and issued a replacement right away. The bracelet itself is beautiful and my girlfriend loved it. I will definitely be purchasing again from here again.

Ordered something years ago (sorry, I forgot what exactly). Received and recipient was happy.
However, then they started spamming me - I was not happy.
Unsubscribed, but the following year they started spamming again. Even less happy.
Emailed with them and was assured it would not happy again.
Guess what..... they're baaaaaaack.

Way to get bad reviews.

I ordered 3 rings from Hearts Valley and was super impressed by the quality. I was surprised by how good they looked in person. Beyond the pieces, when I needed help with their customer service. It was the most refreshing and authentic support I’ve received in a while. They were very quick to respond and present a solution. It's so hard to find an authentic but also quality brand to buy from. I'm so happy with my interactions with the team and will definitely be a repeat customer! I’m excited to see what they create next!

Excellent customer service! Upon receiving the gold Vintage Watch Ring I noticed a defect on the watch face and right away I emailed Hearts Valley and let them know about it with a video attached to clearly point my issues. Without any further questions ask or any precondition they sent me a new gold Vintage Watch Ring and tracking number in less than 12 hours after I sent them my email. I was amazed on how quickly they responded and how easy they solve the issue. I'm happy and excited I am getting a new Vintage Watch Ring as it's really a beautiful ring to my finger. I love the looks of it and the comfort of how easy and quick to see what time it is while being very fashionable.

I had order 2 watch rings, one as a gift and one for me. When I opened my ring I was amazed on how beautiful it was. I used it for about a week , and it stopped working. I contacted Hearts Valley and immediately they sent me a new one. Now that is how business should run honoring your customers. I was amazed again on how quick they responded to my email. So, if you want a quality watch ring that is beautiful, and you get compliments all the time Hearts Valley is your place.

I recently bought the magnetic chain bracelet set from Hearts Valley Jewelry, and I honestly can’t say enough good things. The bracelets are absolutely beautiful—super high quality and even more meaningful in person than I expected. They feel special, like they were made with real thought and care behind them.
My partner and I both felt such a strong connection to the pieces. The magnetic clasp is such a sweet and symbolic touch—it just made the whole experience feel emotional and personal for both of us.
What really stood out, besides how stunning the jewelry is, was the customer service. Truly some of the kindest, most caring people I’ve ever interacted with. They made everything feel easy and warm, like they genuinely care about their customers and their stories.
I’ll definitely be supporting Hearts Valley Jewelry again. The quality is incredible, but it’s the meaning behind it that really sets them apart. So grateful I found them. 💛

I bought a beautiful matching heart pendant bracelet from Hearts Valley. My gf loved it as a gift and makes sure we are always eating it. Great product amd will recommend to my friends.

I bought the pomegranate necklace and I love it! It’s so pretty. The necklace is the perfect size for me because it’s not too big and flashy, however it’s not too small where you can barely see the details of the necklace. There was a bit of delay with the delivery but once I contacted hearts valley they did not hesitate to help me. Very good experience all around!

Great looking products , bought the watch ring . Shipping was reliable and timely . I did receive a broken product but hearts valley were fast to reply and issue me a replacement product . Very good customer service . Looking forward to receive the working product. Looked great !