Heathrow Airport Parking Service Reviews 

Left us waiting for nearly 1 and a half hours with 2 small children. Then drove off with our keys and left us panicking and worried at midnight. AVOID.

Bunch of crooks. Waited for over an hour (after arriving at 11.30pm) told to wait in the terminal for their call “so we wouldn’t get cold!”. When they eventually called, car was left with not only our keys but another cars key. No sign of the driver. He then told us to leave the Nissan key on the wheel arch of another car. He left a used ticket so we couldn’t get out of the car park. Drove to barrier, explained to operator what happpned, our ticket was used on another vehicle who’d parked for 3 days. Airport operator has also reported .

Terrible service. No proper signage, thought was run by Holiday inn but just a man in a nearby car park. Wanted extra £12 cash on arrival. Didn’t face cash so they s as us bring when you return. Old minivan transport to airport. Stank of cigarette smoke. Told would be 10mins. 3 terminals and drop offs later we had arrived after 35 minutes. On pick up we waited an hour and then had to go round to another terminal. Took an hour and a half to return to car. Phone communication was awful. Difficult to understand. Not clear as to where to wait. No logo or info on minivan or in car park . Our car was parked up on a verge and absolutely covered in horrendous bird droppings. D onot use this company.

Absolute cowboy outfit .wait Langley Station car arrive30 mins later ..to small for our luggage..goes away comes back again takes us to T5
On return called number waited 45 mins had to load our own luggage no help from the owner then took us back to Langley railway station took out the luggage ourselves again he then drove off to his Safe and Secure compound which I believe was a field about a mile up the main rd why not take us there in the first place get our car and go I know he didn't want us to see his Safe and Secure compound he returned about 15 min with our car which turned out had been damaged scratches to rear bumper which wasn't there on first drop off he couldn't argue as we had taken photos he looked at it said get a quote and proceeded to run off he had to go back to collect his taxi from the compound
What a very unprofessional business take my advice DO NOT USE THIS COMPANY avoid at all costs COWBOY OUTFIT

What a shambles!!!! After an 18hr journey, we were left standing for over an hour for our car.
I called them as instructed as soon as we got off the flight, and we were still waiting at the pick up point for an hour and 10 min.

I will never never never again use this company. Amatures!

Appalling service. Contacted them as advised at our baggage collection. 1 hour later after a 13 hour flight we were finally, after several unhelpful phonecalls later, collected to go and get our car. We had rang and rang to be advised that our car was not available, we were 8th in the queue, and would have to be picked up and taken to the compound where it was. Each phone call we made was extremely difficult to actually find out what was going on. Communication was diabolical, most of the chasing phone call’s we were told nothing. Finally we were collected to be taken in some other customers car to the compound where our car was, still to find it was not ready. After having to move vehicles to get to our car we finally got it back. Arrived home 2 hours later than expected despite our flight being on time. Totally unsatisfactory service. Definitely will not be using this company again.