HeatsBox Reviews 297

Actually I had ordered two of these boxes but the one which was delivered , I already returned that and I received the refund just for that only. The box which I ordered first that i could not received because of the wrong address and that was being returned by the DHL back to you just because they could not find the address. I already attached the order number at the bottom which was not being received. And one more thing that I attached the return slip with the mail I sent it to heatsbox for the second order I returned.
Order no. 60120192500588

My HeatBox Go was not working and I contacted the company by email. I received a reply within two days to send the item for inspection with a paid for postage label.
Unfortunately I did not hear from them for more then a week, I had to enquire and they could not explain why it was taking too long. After my enquiry everything went smoothly and quickly.
Overall I am very pleased with the service.

I bought an heatsbox last December to my husband and in the end of the same month, after an update, it just stopped working, I'm sick of trying to speak with the costumer support, after a couple of emails without answer, I received one reply from Lucia asking about what was wrong with my heatsbox, were I exposed my problem, and I never received a reply again.... Just money thrown in the trash... More than 150€, I feel like I was scammed....

Great products, and even greater service. Bought one as Christmas present, but the lid was damaged during transport. Customer service provided an amazing service in getting it replaced.

The bento box itself works amazingly well.

Poor product!! Can only warm one meal off a full charge and takes absolutely ages to recharge. Only used mine a few times and the battery is struggling.

Amazing expedience food is very nice ambiance is very good staff is very coperative

I think the heatsboxgo is a great product so decided to buy one for a christmas present only to discover my son already has a similar product. Tried to contact customer services to return item as still within the 30 day period. When the team got back to me they were more than happy to refund me in full even though the returns policy is actually only 14 days rather than the usual 30 day policy in the UK. Thanks so much.

It’s great, a good idea, but battery life is poor really, not as advertised, as others have said long charging times.
If only you could heat two decent meals as you claim, it would be perfect, you can just about do one and it turns itself off due to low battery, so you have to restart it.

Such a shame. Great build quality but just doesn’t works as advertised, food does not heat up as suggested. Tried reaching out to customers services as the instructions are not clear maybe I was using wrong setting but it’s been over a week now. I bought two I shall be sending under one back.

This is my favourite gadget ever!

It means proper meal prep and lovely hot food when you want it. A great way to use leftover meals.

Hot lunches in the office every day are a dream.
I sometimes medium cook salmon in it from raw which works well at 55 degrees for an hour.

I always wrap in clingfilm when traveling as it can leak although it is rare if stored sideways in my bag.

App is a bit buggy and sealing it incorrectly will cause leakage but otherwise fantastic.

For a full thick meal it needs 45-60 mins to properly heat up, not an issue for me as you can schedule in the app.

It cannot be heats up in 15-25 min as mentioned in your web. Even I heats my meal upto 30 mins, I feel some of food still be cold.

This product is amazing! I freaking love this HeatboxGo. It has made life so much easier when it comes to heating up my meal prep’s

Clasps on lid of food container come undone easily and then your good comes out. Over priced for what it is

Great purchase,arrived very quick,works a treat,many thanks.

Best wishes.
Michael.

Fabulous to be able to hear food safely on the go

I really love the Heatsbox. The food tastes much better than from the microwave. But there are Some Things to improve.
Charging takes a long time. Of you use the heatsbox three times a day, you can barely make it to recharge it. Cable charging is not possible with the Go. You have to buy a second one for that and they are not cheap. Your food will not be heat enough if it was still
frozen when you started.
The app is not really solid. Sometimes the settings change during heating and the food is not kept warm as long as the app says. The alert “your food is ready” is not correct. Mostly it is still heating. So don’t understand me wrong. I really love the heatsbox, I use it multiple times a day, but it can do better.

It is an ingenious product, but underdeveloped.
I bought it, I'm testing it. It is possible to heat food, but even a portion of half the volume marked in the bowl when the ‘large portion’ function is selected will not heat. I select the maximum and that's it.
If the battery is 40+ per cent but below 50, when I turn on heating the food, it shuts itself off in a moment. Generally charge to max and then heat. Otherwise it dies, because 45% battery is death for this product.
I will probably file a complaint. I will write you how I was treated.
They must know this issue - they probably all work like this. Below some charging level energy consumption causes stop of battery discharge.

I ordered my heatbox nearly two weeks ago and still haven’t received it! The address was accidentally entered as my old address. Instead of being able to change this simply, I have had to endure chasing up the delivery company (Evri) on a daily basis. I had to change the delivery to a post office nearly 30 miles from where I live! And to make things worse, I went to said post office with my ID only to be told they can’t give me my package as my name is not on the label and I don’t have identification for my old address. I’m still waiting

Well designed, smartly packaged, works very well. Only downside is the battery life. It has enough power to heat one meal from room temperature and that's it. I was expecting to get two uses out of it per charge.

The appliance works quite well, as stated by the producer.
However, I've found some problems, in particular as follows:
- the divider is not firm, once inserted in place, and as a result different food mixing is very likely to occur
- I could not find in the app the timer function, which would very useful to me (the app is updated to the more recent release)