Hebeos 

I Ordered Green Dress For Wedding, & Received BLUE,
15 Days Before Wedding &
NO REFUND, NO APOLOGIES,
NEVER, NEVER AGAIN...

BEWARE! Wedding dresses do not buy!
3 sizes smaller than what I ordered.
Smelled like it had been dipped in crab juice.
Not the same as picture.
Top was completely a different material than described.
$357 wasted.

Do not order from here. I ordered a dress for $300.00 looked absolutely nothing like the picture when it came and was SO ugly. I shipped it back as a return and had to pay $110 . They ended up returning it. So I'm out over $400.

The dress was poorly constructed, and incredibly inaccurate in dimensions. I was asked to send photographs Of myself in the dress. I requested a refund. The fabric is cheap and looks and feel and this is something that would Wear well assuming they like cheap fabric on a short fat pregnant woman. If you are thin, average build, or don’t like the feel of cheap, heavy fabric, don’t buy from this company.

If only I read all these reviews before purchasing. Every single one is exactly my experience. The quality of the bridesmaid dresses I got are very cheap, thin and not even lined, the sizing is way off and the stitching my 3 year old could do better. The colour is nothing like the picture. This company is a rip off

What went wrong with this company ???? Everything .
1 . I received my bridesmaids dress today tried it on. Only momentarily .
Not only. Does it look like it's been multi coloured at the front the design is nothing like. We wanted cheap scratchy material. It was shoved inside out into a tiny zip bag.
I've contacted them they have refused to give me a refund . They offered 10 percent of 160.00 minus the 50 odd dollars I paid for shipping so that's 16.00 plus if I wanted to return it I have to pay a 15 percent dry-cleaning fee ! Wth Why so in other words they won't return my money I am contacting the bank and also consumer watch dog ad they claim to be in Australia . I'm also contacting the authorities of this company being fraudulent.
And after seeing all these claims there's truth it's a shame we can't all post our master pieces ! This is a shame and just disgusting to take peoples money like that promising beautiful gowns what a fake and phony you are ! I don't want a 10 percent refund I want the full it's well within the 14 days and it's the whole dress not just the colour .
So mad

Paid for the dress as quoted in Aus$ which they then changed to US$. Cancelled my order in less than 5 minutes and they would not give full refund only partial. Reported to my bank and after multiple emails and offers from Hebeos did get a full refund if i promised to withdraw my report to the bank.

If I could rate zero I would. Very disappointed and annoyed. Do not waste your time or money!!! Looking at the website you think why so cheap- it’s rubbish. The quality is rubbish, the tailoring is rubbish. For us, there are multiple spots where random bits of material poke out on the dress from rubbish measuring and stitching. It has a low back and it pops out on the bottom instead of sitting flat along the body. The material was not even the colour we ordered for crying out loud!!!! Stitches down the corset stopped 3/4 down in places, in others cotton hanging off. It was unwearable truly and then they said we would be charged if we returned it!!!! AVOID.

I would never purchase anything from this company again. I ordered a dress for my daughters wedding, the size is correct but it is very tight in the arms and the fabric is super cheap feeling with no give at all. I could never be comfortable enough in this dress to actually wear it, couldn't even move my arms in it. I have e mailed multiple times, no response whatsoever. I'm going to try just mailing it back, because I don't know how to get a phone number for them, I do not see one anywhere on the site. Really disappointing, but learned my lesson.

For what I paid I’m ok with what happened. But if it had been worse I would have been angry.
- When I opened the packaging I instantly upset as I thought it was going to be horrible. I didn’t like the fabric at all. But after putting it on and seeing some photos it looks great for what I paid.
Some dramas tho….
- The arms of the dress are not lace. They are very ridged and also most plastic like. But when it’s on, you can’t tell by looking at it. So the photos will be ok.
- There are some pink/red marks on the front of the dress. They don’t seem to be noticeable in photos and they are faint, but when I spoke to them they said they would give me $40 back, which just infuriated me.
I said I wanted to return the dress and just kept getting excuses. They then offered me $60. I started to quote their returns policy but it got me nowhere, so I asked them to give me $100 back, which they did.
To be fair, it’s going to be fine but if it was worse then I’d be much angrier as from all the comments they just won’t let you return.
- Another thing I noticed with the quality. The pattern doesn’t match up and mirror properly on the back of the dress, but the website photos show it matching.
I’m sure most won’t notice, but just annoying.
Overall I paid $300 inc shipping and custom sizing.
Got $100 back, so just $200 overall.

Needing some more alterations which I’m having done. So not sure on the final price, but it won’t be a fraction of the price of ones I was looking at in bridal stores!

Probably, actually definitely wouldn’t order from them again tho.

Oh! One last thing. Funny how my review hasn’t made it to their website. And in all fairness, it wasn’t that bad.
Many duplicated reviews with different names.

bought a dress online paid nearly $400 for it. It doesn’t fit, the fabric is very low quality and when I tried to return it, they gave me every excuse possible not to give me my money back. I followed the Australian sizing guidelines and they said too bad I chose the wrong size so they’re not giving me my money back. I actually chose a size bigger so I could alter it but it’s didn’t fit. This company is absolute rubbish do not buy from this Hebeos. I would expect this from a dress I paid $60, but this is a lot to lose.

ACN look up of the Hebeos.com.au whois registration details for HOLLAND HALL PTY LTD 007232331 points back to Ferrari Formalwear Pty Ltd - Marie Cecilia Ferrari. If this is legitimate I'm disgusted. We actually bought my elder daughter's formal dress from Ferrari Formalwear and it's stunning. My younger daughter paid around the same price to purchase a dress from Hebeos.com.au (thinking the .com.au meant the site could be trusted) and received an abomination of a dress quite obviously sewn by an amateur entirely from cheap lining fabrics and cheap thread which can only politely be described as an 'approximation' of the dress pictured on the website and best suited to landfill. The photo of the dress was stolen from a Brazilian celebrity magazine feature on a society wedding in 2019 and is modelled by a Brazillian influencer/actress Flavia Pavonelli -I'm sure she'd be shocked to see her image used like this on a scam website. AVOID, AVOID, AVOID.

Don't buy anything from them. The website is a fake, pictures of dresses are stolen from other pages, they don't show real products. The company is a complete SCAM. They steal money and don't give returns.

My package with a wedding dress NEVER arrived, because they INTENTIONALLY issued a wrong delivery note and chose a type of pack, that was immediately returned to CHINA after the carrier failed to deliver the pack due to missing delivery info (the address provided was full and correct). They never informed me on the status of my order, I never received any tracking number for my parcel, until I contacted them myself asking for it, after which they just informed me that my parcel was already NOT DELIVERED FOR 2 DAYS whilst I wasn't even informed that it was shipped!!!

I went through 2 weeks of hell phoning constantly the courier company that was blaming the seller, and the seller just saying "the carrier company takes time" which was a load of bs, as they orchestrated all this so that my pack would never arrive. I even went personally to the main sorting centre of the Postal Services (30mins drive one way) to ask for my pack and twice I was told that such pack was nowhere to be found, although the courier website said otherwise - it was a ghost package!).

Customer service is non-existent, it is a bunch of fake profiles or bots, they don't speak proper English and they do not want to help you, they're plain rude and offensive.

I reported the case to legal authorities as they robbed me of 400 euros!!!

Report them everywhere! Share the bad reviews everywhere, spam their social media with your negative comments. That's the only way to stop this from happening to other people.

I was waiting for over a month to receive my wedding dress, I went through hell of stress (in already stressful situation), and I ended up having to go to another shop and spend money for another dress in the last moment, with the 400 euros being stolen until this day.

I never got any apologies from them, nothing.

At some point so called 'Cherry' offered me 50% return, for order THAT I NEVER RECEIVED AND NEVER SAW WITH MY EYES!!! I obviously refused, as at that point I have already gone through all the crushing reviews of this scam company here, and I knew that there will be no refund either way.

All you can do is give them horrible reviews (which they deserve) all over social media, and report them to authorities, as I am doing. This is just one o many chinese scam companies that just wait for you to make a purchase so that they can run with your money.

Stay away at all cost. Go find your dress locally. Don't give any money to this company. If you look closely at their website logo - it's pixelated, they didn't manage neither to fake this right.. I's a joke of a company, it's a not real.

Not even worth the star, you will not recieve what you think you ordered, quality is poor, nothing like what is advertised, measurements dont match or fit, waste of money. The star is for initial customer service and quick reply, will be seeking a refund and return of purchase.

DO NOT GIVE THESE PEOPLE YOUR MONEY! My wife bought two dresses for our daughter's wedding. One was faulty and she had to organise getting it fixed. The other dress went back but we haven't seen any refund mone despite multiple requests. It's now been six months. PayPal haven't been much help either. They say they are US based, or have a business in Australia but it's all coming out of a sweat shop in China. Utter rubbish business.

I ordered a beautiful gown with beads. Unfortunately the material used was a thick silk fabric compared to the actual fabric shown on the advertisement. I then asked for a return/refund and was not given an option to return or have it refunded as they claimed the product given was of what I ordered. Bad quality material is used and return policy is not to suit customers needs. This business does not cater for customer needs unfortunately. This was waste of time and money for me. So my advice just be careful to check fabric quality as they not keeping to the price you pay.

Ordered a wedding dress, flower girl dress and several accessories.
Colours wrong.
Attempted to discuss with staff members but out of the 9 times I was transferred noone would be of any assistance telling me they would charge me to return to them even with me showing evidence of them sending the incorrect colours (the wedding dress also does not sit on the arms as advertised), then blatantly ignored me after offering a 15% discount if I accepted the dresses as is and use for a different event that wasn't my wedding and me stating this did not fix the issue (quite sure that a wedding dress only has one type of use...).
So now 3 weeks out from the wedding, we have no dresses!

The absolute worst customer service I have ever experienced in all my years of purchasing online. refused to cancel and item even when they couldnt supply it in the chosen colour, stated on the site would give refund if colour was not what was order, but when it came in and wasnt what was ordered then refused any sort of refund.
Ill fitting, so poorly made that my year 10 sewing project in school was a cleaner better job.

Absolutely, the worst customer service. I would not recommend buying from Hebeos. Order number not received nor a confirmation email of order. Denied receiving my order, and refused to help without an order number. Once I received the dress, again no order number or receipt of purchase. Provided reference number and am still battling for a full refund. They want to charge a 10% restocking fee and reimbursement of 20% of the dress. Would not buy recommend at all.

Three words.
Don't do it.

Regardless of their refund policy, they will not refund. Standard of material is low.