Hebeos 

Beware of this website they offer returns but they don't accept returns. I ordered a dress for my daughter's wedding dress arrived as mentioned but the size was small. I emailed them to return the dress they told me to have it tailored. How can a tight dress be made bigger?? After sending several emails they offered me a 40% refund if I kept the dress. I paid $270 I lost a lot of money. I don't recommend this website and will not shop there again.

Ordered a beautiful dress from them. It arrived promptly and looked exactly how I'd hoped. Unfortunately it did not match their size chart, so was therefore WAY too small.
Contacted them for return/exchange to match size (measurements) I ordered... they refused!
Customer service is appalling. They do not call you by name, just Hi 'customer' and refused to allow return of dress even though it was faulty and did not match their size description at all!
Emails back and forth for 2 weeks, no result, they kept blaming me! Photo proof of size and measurements I ordered, photo proof of size I received. 4 inches SMALLER than what I ordered!!
It was my dress for my daughter's wedding. Shattered!

I ordered a dress for my daughter because she is in a wedding in September. I had to have it customized because she does not fit in the smaller kid sizes. The company said I could have it custom made for 18 dollars more. I paid the price and now I get an email stating that the dress measurements are too big and I needed to order an adult dress. She is a flower girl…this option would not work for her. The adult dresses are not appropriate for a child. This is not acceptable at all! If they could not tailor the dress to fit my 9 year old, why advertise that they customize these dresses for a price? I have tried to reach out to them but have not received a response. I want the dress as advertised or I want a full refund. I am now stuck trying to find something for my daughter to wear in a matter of weeks!

Buyer beware- I was looking at some wedding gowns on Hebeos and planned on ordering 2 or 3 in generic sizing (not custom sizing) and then returning any styles that didn't suit me. Every dress I viewed advertised a "Worry-free returns within 14 days" under the returns policy tab of the dress description.
I decided to reach out to double-check that I could return styles that didn't suit me and was met with "Sorry we don't support try-on service. Each of our dresses is made on-demand, return dresses can't be sold to other customers."
This is a completely reasonable position however their website does not make this clear at all and buyers should know before making purchases.

Not worth a start, it’s a complete scam
November I bought a $200 dress to the right measurements, the dress took 6 weeks to get to me when I opened the dress it was the worst Material it was inside out it was packed the cheapest way possible. I then tried the dress on it did not zip the split was that high it was showing it all.
Then I emailed them to inform about the dress, I got a short email
No refund
Please send a photo
I sent 3 photos (highly inappropriate)
They then said sorry send us your measurements (inappropriate) I sent them that and they said sorry they do not meet up with our measurements.
My measurements were actually all right apart from the breast was 2 cm off where we all know that will not make a difference.
After going back and forth I got a legal team involved for this refund and Hebeos said sorry we do not have a contact number to phone us.
it has been so hard for the legal team to contact them, I then seen on other websites the same dresses that Hebeos have so I contacted them and they said yes Hebeos steals our pictures all the time please know they are of a very bad quality and not to waste your money, I explained I already had unfortunately.
The legal team then found an address for them in china so they also lied about where they are.
It’s been 3 months and they agreeed on a 50% back refund and they said we have processed it back to your PayPal.
I don’t have a PayPal at all so I created one saying okay I have made one,
they then said we refunded back to the card you used.
I used a work salary sacrifice card YOU LEGIT CAN NOT REFUND BACK TO THAT as it’s a non refundable card.
They keeps saying it’s gone through you need to talk to your bank but that card is not a bank card you can legit not refund back to it.
When emailing them it’s like talking to a computer.

My biggest advice to anyone reading this pleaseeeeeee do not waste any money on this place that scams people there stuff is absolute garbage there customer service is awful and there pictures are stolen of other websites.

I am speaking with a legal team so if there is anyone out there that has had the same experience which I can see a lot of you have had please contact me and we can work together to get our refunds as this is not okay.

They don’t even deserve one star I brought my wedding dress from these it’s not anything like the picture and it’s fits but the back doesn’t I can’t even do it up it’s put huge stress on me by doing this I asked for an address to said it back but they refused they offered and begged me to take 40% and keep a wedding dress that don’t fit then said if I send it back there offer me 70% back which I paid hell a lot more than that so now I’m stuck with a dress I’m not going to wear or have to pay extra to get it tailored I would never buy from this site again such a scam they should be shut down

I wish I could give this company a minus rating and attach photos here. the dress came squished into a tiny bag. It looked nothing like the photos and was of the lowest cheapest quality and was falling apart in places. They refused a full refund and wanted me to pay postage to get it back to them (after charging me over $80 for delivery in the first place). they later agreed to a partial refund and gave me the run around. They finally gave me a partial refund. Very disappointed in the quality of the product and not too happy with the customer service.

Not even worth 1 star but had no choice. Do not touch any item from this site. It is the biggest scam you could come across. Any positive feedback is probably plated there by the company . This is an international company who just wants your money. The garment I got was rubbish- poorly made and unwearable. The worst of it is -they refuse to give you an address to return and will not give you your money back. They rely on you getting fed up and not pursuing your claim. I would urge you all to persevere with you claim. PayPal needs to not recognize them as a legitimate company - I will be canvassing PayPal to this effect. Do Not Be Taken In By This Company.

This was absolutely awful. There is not a single good thing I can say. I paid over one hundred dollars. I waited more than a month, maybe two months. When I got my package, the dress smelled, was itchy, the wrong size, not like the picture, and was wrong in nearly every way. The only thing they got right was the color of the dress. But even that was slightly off. I wish I could get a refund, but customer service does not talk to you.

Hebeos used FedEx to ship my dress and normally we do not have a problem with them, however; for this particular shipment FedEx returned it 1 day after trying to deliver it twice. (She lives in an apt building and the delivery man did not ring the bell). Hebeos received the dress and claims it was damaged in transit and they won't send it. I've pleaded with them several times to resend it anyway and they are refusing, despite me offering to pay to reship. Their so called customer service is the worst I have ever experienced. Blatant FRAUD!!! NO REFUND AND NOT DRESS. I'm leaving reviews everywhere warning potential buyers, do yourself a favor and do not buy from this company!

The dress they showed online is NOT the dress they sent. Completely different material used and did not at all look the same. Customer service refused to do anything except refund me $40. I spent $400 on 4 dresses for my wedding. Do not order from here - they should not be allowed to do business!