Hedgeapple Reviews 255

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, professionalism, and prompt responses to inquiries. Many people also appreciate the competitive pricing and the high quality of the products, with items often arriving in perfect condition and looking just as expected. The delivery service is consistently noted for being smooth, efficient, and often arriving ahead of schedule, with items meticulously packaged. However, some customers also noted issues with delivery, including items not being delivered, rescheduled deliveries, or delays beyond the estimated shipping time. A few other people also felt that some products arrived damaged or with defects, and in some cases, discount codes were not honored.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the quality and appearance of items such as... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Customer service

Users describe positive interactions with customer service, often highlighting the professionalism and... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality and appearance of... See more

Price

Reviewers highlight positive aspects of price, with many finding great and competitive pricing, often better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

We saw a price for one of your products online, but were unable to duplicate it when trying to place the order. I called and explained the issue to a gentleman who tried to get the price shown but cou... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied

Rated 5 out of 5 stars

the mirror I ordered I stunning. I found this mirror at a few other major retailers for twice the price. Not only was the price great, but they shipped my order within a day or two from ordering. H... See more

Company replied


Company details

  1. #86 of 171 best companies in Furniture Store
  2. #15 of 41 best companies in Bedroom Furniture Store
  3. #42 of 85 best companies in Decoration and Interior Design Store
  4. #2 of 2 best companies in Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

255 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My coffee table is just perfect

My coffee table is just perfect. It is as handsome as I thought it would be. I worried about the shipping of the glass top and possible damage to the metal base but they were packaged unbelievably well. I was informed early and often about when I could expect the shipment, and the shipper stayed in contact during the delivery process. I really couldn’t be happier.

June 12, 2024
Rated 5 out of 5 stars

The sales person

The sales person, Annie, (I think that was her name) was absolutely terrific. Like her upbeat personality and friendliness.

June 4, 2024
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase! The product was delivered timely and as advertised. I was not familiar with Hedgeapple prior to this experience and I am now able to say firsthand that this provider is very transparent about the products they sell. Well done.

May 25, 2024
Rated 5 out of 5 stars

Great experience.

This was my first order from this company. Order shipped quickly and was received faster than I anticipated. The item far exceeded my expectations. Love it.

May 5, 2024
Rated 1 out of 5 stars

I finally received my bed

I finally received my bed, and what a disappointment. The boxes were all destroyed and re- taped, not a great start. Upon opening them, pieces start to fall out, that had been damaged, and were clearly destroyed. The bed is certainly pretty, but the quality is so poor. All the fabric is stapled together, and visible, because the under fabric was all torn. I will be asking for compensation, terrible service as well.

May 15, 2024
Unprompted review
Hedgeapple logo

Reply from Hedgeapple

Good Morning Kimberly,

I'm so sorry to hear about the issues with your bed. One of my team has reached out to assist with getting this resolved.

- The HedgeApple Team

Rated 5 out of 5 stars

Amazing!

Your staff is amazing! I ordered pillows that arrived on time, they were packaged nicely and every time I called a real person anwered all my questions. Another company had my money for six months and I never received the pillows. Definitely buying more from Hedgeapple!

April 23, 2024
Rated 5 out of 5 stars

Great Customer Service

This was my first experience with this site. I order a rug and it was delivered faster than expected. Since this was the right color, I proceeded to order two more rugs. Each of them came as quickly as the first. I was impressed.

April 24, 2024
Rated 5 out of 5 stars

Angie was wonderful to work with

Angie was wonderful to work with. She listened to what I was needing and helped me find the perfect piece for my home. I’m looking forward to having her help me choose accent and wall decor. She will definitely help me step up my style.

April 20, 2024
Hedgeapple logo

Reply from Hedgeapple

Thank you so much for leaving us a review, we are thrilled to hear how great of an experience you had working with Angie. She truly is such a amazing part of our team, we couldn't imagine our showroom without her there.

- The HedgeApple Team

Rated 4 out of 5 stars

I was not informed when the item was…

I was not informed when the item was shipped so I could not track it. Fortunately my neighbor was able to accept the package since I was out of town. Bad communication from Hedgeapple!

April 15, 2024
Hedgeapple logo

Reply from Hedgeapple

Good Afternoon Carol,

Thanks for taking the time to leave us a review, I'm sorry to hear you didn't receive the tracking notification. I know how concerning it can be to place an order and not be sure when to expect it to arrive.

Checking our system, I'm showing that we emailed the address you input at the time of ordering, on April 19th at 8:13 AM CST with the tracking details of your order. Perhaps the email may have went to a spam folder?

Since the item was received, it doesn't sound like we need to delve any deeper, but if you have any other questions or concerns please do not hesitate to reach back out to us!

- The HedgeApple Team

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