Hedgeapple Reviews 255

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, professionalism, and prompt responses to inquiries. Many people also appreciate the competitive pricing and the high quality of the products, with items often arriving in perfect condition and looking just as expected. The delivery service is consistently noted for being smooth, efficient, and often arriving ahead of schedule, with items meticulously packaged. However, some customers also noted issues with delivery, including items not being delivered, rescheduled deliveries, or delays beyond the estimated shipping time. A few other people also felt that some products arrived damaged or with defects, and in some cases, discount codes were not honored.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the quality and appearance of items such as... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Customer service

Users describe positive interactions with customer service, often highlighting the professionalism and... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality and appearance of... See more

Price

Reviewers highlight positive aspects of price, with many finding great and competitive pricing, often better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied

Rated 5 out of 5 stars

We saw a price for one of your products online, but were unable to duplicate it when trying to place the order. I called and explained the issue to a gentleman who tried to get the price shown but cou... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied

Rated 5 out of 5 stars

the mirror I ordered I stunning. I found this mirror at a few other major retailers for twice the price. Not only was the price great, but they shipped my order within a day or two from ordering. H... See more

Company replied


Company details

  1. #86 of 171 best companies in Furniture Store
  2. #15 of 41 best companies in Bedroom Furniture Store
  3. #42 of 85 best companies in Decoration and Interior Design Store
  4. #2 of 2 best companies in Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

255 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Ordered two ceiling fans

Ordered two ceiling fans, over 10 days later you email me stating out of stock for over a month. A waste of time, ordered the two fans elsewhere in stock.

April 12, 2024
Hedgeapple logo

Reply from Hedgeapple

Good Morning Peter,

I'm very sorry your first order experience with us didn't go as planned. We do our best to keep inventory updated as much as possible as we know how frustrating it can be to order something and find out it's not available.

- The HedgeApple Team

Rated 5 out of 5 stars

Great customer service

Very responsive when I reported a defect with the item we purchased.

April 3, 2024
Hedgeapple logo

Reply from Hedgeapple

Hey Catherine,

I'm glad our team was able to assist you with your order! If you're ever on the hunt for home decor again, please keep us in mind.

- The HedgeApple Team

Rated 5 out of 5 stars

Best price, easy order, quick delivery!

Very easy on-line ordering. Price was the best I found anywhere. Chairs arrived quickly and very well-packaged.

April 7, 2024
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Reply from Hedgeapple

Thanks for taking the time the leave us a review Kelly! We're thrilled to hear you love your new chairs. Have a great day!

- The HedgeApple Team

Rated 5 out of 5 stars

Unique and beautiful cloche.

I was pleasantly surprised on how well my cloche was packaged. It is beautiful, exactly how is was described.

April 7, 2024
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Reply from Hedgeapple

Thank you for leaving a review, the Strix Cloche is such a terrific item. Please come back and see us again if you're ever on the hunt for new home decor!

- The HedgeApple Team

Rated 4 out of 5 stars

The vanity is great looking the…

The vanity is great looking the picture, however I have not received the item. The estimated shipping date is not accurate. Shippers web site is poor. The new date to receive item is now 4.23.24. Lets see what happens on the 23rd.

April 6, 2024
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Reply from Hedgeapple

Good Morning Robert,

I'm sorry that the carriers tracking isn't providing more frequent updates to keep you in the loop on an ETA. Typically once the item arrives at the delivery terminal, the carrier will then contact you within a couple of business days to schedule the delivery.

I'm going to have one of our customer service team reach out to you and they will help ensure you have all the necessary information regarding the shipment until it's delivered.

- The HedgeApple Team

Rated 5 out of 5 stars

Excellent service

Ordered a great coffee table I’ve been eyeing on sale that was priced higher everywhere else. I recieved my confirmation and it was delivered very quickly. Very happy.

April 4, 2024
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Fast shipping. Customer service rep even recommended I wait a couple weeks prior to placing my order to take advantage of an up and coming sale!

March 21, 2024
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Reply from Hedgeapple

Thank you for leaving us a review Taryn!

Rated 4 out of 5 stars

Our item arrived on time and it looks…

Our item arrived on time and it looks as expected. The item was a little slower than expected in shipping from the store but the overall time from Oder to deliver was fine. The delivery guys offered to unpack the item for a tip which was a bit off putting. Overall, we’d consider purchasing other items from the seller.
After nearly a month I am starting to notice that the veneer is starting to chip in random areas around the table.

March 17, 2024
Rated 1 out of 5 stars

No product. It has been a few weeks and we still do…

It has been a few weeks and we still do not have our product.

March 2, 2024
Hedgeapple logo

Reply from Hedgeapple

Good Afternoon Tom,

According to our records, your order was placed on March 1st, with an expected ship-date of March 18th. I see that our carrier ended up picking up sooner than originally estimated on March 13th and has scheduled delivery with you for the 28th. If any of this information is incorrect, please let us know.

If you have any further questions or concerns about the delivery of your product, please do not hesitate to contact us by email or phone. We are in office Mon-Fri 8-5 PM CST.

- The HedgeApple Team

Rated 5 out of 5 stars

How a 5 star company handles your purchase and return...

I was so pleased with the way this company, Megan in particular, handled my return. They were so nice and accommodating were very understanding of my concerns and the reasons why I preferred to return my purchase. It was just so easy! This is the way you want a company to be and this is the company you want to use when you shop!

February 19, 2024

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