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HEIMA Reviews 221

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TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are very pleased with the products, finding them to be of excellent quality, well-made, and exactly as described. The ordering process is consistently described as easy and straightforward, with a great selection of interesting items available. Reviewers frequently highlight the fast and efficient delivery service, noting that items arrive promptly and are always well-packaged, often using recycled materials. However, some customers also noted occasional issues, such as an item being out of stock, a missing order in transit, or a faulty product upon arrival. A few other people also felt that there was a slight hiccup with the wrong size being sent initially.

What people talk about most

Product

Consumers are highly satisfied with the products, often describing them as well-made, high-quality, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the impressively quick and... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and prompt... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly s... See more

Rated 5 out of 5 stars

Heima is a shop that I use regularly from refilling cleaning products, finding things I need for the house and also for gifts. I choose to shop there not only because they provide so many ethical opti... See more

Rated 5 out of 5 stars

Ordered an Akinod lunch bag and bento box online for pick-up in store, having been eyeing it up in the window of the shop for weeks. It was reserved and ready for collection all packaged up with a nic... See more

Rated 5 out of 5 stars

Customer service was great. Friendly & helpful email response. I ordered the Pincinox stainless steel lifetime clothes pegs. Strong, easy to use, looks great on the line and don't have to worry abo... See more

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Hardware Store
  4. Home Improvement Store

Written by the company

Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.

Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and products

Rapid attention to the order and communication from the shop. One item was not in stock but the shop re-ordered and let me know as soon as it was in. They even offered to drop it off for me, though that wasn't necessary. Good, green products and fantastic service.

November 30, 2024
Rated 5 out of 5 stars

Old fashioned quality..

After recently purchasing the wooden backscratcher and bath/back brush I felt lt really deserved a big thankyou, not only for the high quality of these items, but also for the complete shopping experience. This company is extremely efficient with its notifications and speedy delivery, a pleasure to shop with them. Would definitely recommend.

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Recommended

We had never used Heima in the past, but will certainly do so again if the need arises. Correspondence was good, packing was fine, speed of delivery was excellent and, generally, there were no issues to complain about.

November 11, 2024
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