Hek Jones Solicitors Reviews 

562
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, making the process smoother and less stressful. Many reviewers highlight the clear, proactive, and quick communication from the team, ensuring they were well-informed at every stage. People appreciate the personalized attention and efficient handling of their cases, often leading to successful and timely completions. However, some customers experienced significant delays and unresponsiveness in communication, often needing to chase for updates. A few other people also felt that some staff members were rude or dismissive in their interactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, efficiency, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent, prompt, efficient,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the responsiveness,... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reviewers praising prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The conveyancer initially assigned to our case led us to question our decision to choose Hek Jones to handle our property sale. Thankfully, once Natalie Flint took over, the process became significant... See more

Company replied

Rated 4 out of 5 stars

The co-owner and I went to Hek Jones as the conveyancer upon the recommendation of Yopa. I have found them to be endlessly patient and professional in all their dealings with me. It took over 2 months... See more

Rated 4 out of 5 stars

Excellent Service We had a great experience with the purchase of our property. Alexandra has been incredibly supportive from start to finish! Even though the process took a long time to complete, s... See more

Company replied

Rated 5 out of 5 stars

We had a difficult move with the chain falling apart on day of completion. Everyone held their nerve and all got rebuilt and exchanged. Natalie has been amazing throughout. Always kept us inform... See more

Company replied


Company details

  1. Lawyer
  2. General Practice Attorney

Information provided by various external sources

Specialist Property, Commercial and Business Lawyers in Cardiff


Contact info

4.0

Great

TrustScore 4 out of 5

562 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(562)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I recently used Hek Jones to complete a simultaneous transfer of equity for two properties.

Great service from Jason and team in navigating a very complex transfer and liaising with multiple parties. Thanks for your help and patience.

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

5 Stars

5 Stars – Exceptional Service Throughout Our House Purchase

We recently purchased our new home and were fortunate to have Laura as our solicitor. From our very first conversation, Laura was friendly, approachable, and incredibly knowledgeable, which immediately put us at ease.

She guided us through every step of the buying process with clarity and professionalism. Nothing was ever too much trouble—Laura was always quick to respond to questions, explained legal details in a way we could easily understand, and kept us fully informed throughout.

Her attention to detail and calm, proactive approach meant everything stayed on track and completed smoothly, even when there were a few unexpected delays from the other side. We always felt in safe hands and genuinely valued as clients.

We can’t thank Laura enough for making our home-buying experience so straightforward and positive. We would highly recommend her to anyone looking for a reliable and dedicated solicitor.

Many thanks

Kelsie & Lou

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

So pleased that Jade from Hek Jones was my solicitor. Not only was she efficient and helpful, she was friendly and approachable too. Took away a lot of the house moving stress and really cared about helping achieve my sale and purchase. Thank you Jade. Highly recommend.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

A very poor experience

A very poor experience – we had to constantly chase their solicitors for any response. Replies were either extremely slow or non-existent, which is far from ideal when you're trying to run a business.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

The company was amazing

The company was amazing. Natalie Flint is the best solicitor I have ever dealt with. On the ball, no question left unanswered and always available. I have recommended Hek Jones to friends, family and colleagues for when the look for conveyancing work.

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

We recently used Hek Jones to purchase our house as first time buyers. Leon was a great help and made the process stress free, great communication and very friendly. We appreciate all the help from him as he went above and beyond to complete our mortgage. Highly recommend!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Purchase

The solicitors were very thorough and provided me with all the information along the way and were easily contactable and replied to emails quickly. I would recommend Natalie Flint.

March 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Hek Jones helped to take the stress out of selling our home.

We have just completed the sale of our property. Our choosing of Hek Jones Solicitors was purely by chance but I have to say that we were not disappointed at all. We were appointed Jason as our Conveyancer, he was excellent from the very beginning and always so calm. He took us through what was a very stressful process and kept us updated at each stage. I was so excited when we got the first call from Jason that contracts had exchanged and ultimately when we completed at end of March. I would highly recommend Hek Jones.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

House conveyance

Laura Flook at Hek Jones helped us through a fairly drawn out house sale of my parents house (delay due to others) for which I am grateful - would certainly recommend.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely fantastic experience with Hek Jones

An absolutely fantastic experience with Hek Jones Solicitors, and especially Lizzie Dobson. She was incredibly professional, efficient, and always available to answer any questions we had. The whole mortgage process was handled smoothly, with clear communication every step of the way. Lizzie’s expertise and attention to detail gave us complete confidence, and her friendly approach made everything so much easier. We would highly recommend Lizzie and the team at Hek Jones to anyone looking for a first-class solicitor. Thank you for your outstanding service!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I used Hek Jones for my recent property purchase (Leasehold), with Natalie Flint acting as my conveyancing solicitor. At the outset I asked if they would be able to complete the conveyancing within 7 weeks before the 1st April stamp duty increase deadline, and so avoid having to pay the higher stamp duty rate. Understandably they could not guarantee to achieve the deadline as there are many aspects outside their control (e.g. reliance on third-party information and responses) but they undertook to do their best. As it turned out, the sale completed in just over 6 weeks. Natalie Flint was diligent, responsive and provided clear explanations and advice on all related matters, and made every effort to expedite the process. I can highly recommend her and Hek Jones for conveyancing work.

March 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid at all costs

Not even the director and the person you go to when you have a complaint knows what they are doing. Completely incompetent and will do anything in their power to prolong the journey and make your life a living hell!!! 9 months in and still no end in sight because not even the director can deal with matters effectively. Strongly recommend that you stay away from these solicitors whether that be using them directly or third party. Never experienced anything like it.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I used Hek Jones for the purchase of my first property, and the experience was seamless and stress free. Natalie was incredibly helpful, always responding promptly and willingly answering any questions I had.

I highly recommend Hek Jones and Natalie for their outstanding service.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We've used Hek Jones twice in the last few years: for our purchase and subsequent sale. They were great to deal with, very responsive and helpful. When there was a delay on the buyer's side our solicitor was great at staying in contact and helping us move things along.

December 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Leon was excellent, friendly and professional and guided us through the process whilst keeping in touch regularly. The transaction competed with no complications.
Would not hesitate to recommend Leon and his services.
Steve & Sarah

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently used Hek Jones Solicitors as a first time buyer. Laura Flook who was my solicitor was absolutely great throughout the process, she kept in contact with me every step of the way and answered every question that I had asked. Laura always kept in contact with the other solicitors for updates and ensured that we had a completion date within our time frame. I would highly recommend and happily use Hek Jones and Laura again.

December 18, 2024
Unprompted review

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