The negative reviewers mostly are complaining about the initial "know your customer" setup delay. I too found this a surprise, but a pleasant one. I am happy to work with a processing compan... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent Experience with Helcim – Especially Thanks to Ana G.! We recently signed up with Helcim and couldn’t be happier with the experience so far. Our account representative, Ana G., was incredibl... See more
Company replied
We are West Vancouver based accounting firm. Helcim is fast and reliable. Their system is modern and easy to use. Our on boarding agent Ana was really helpful and informative as well. Whole transition... See more
Company replied
Jocelyn Yet was incredible to work with. She made our Helcim onboarding simple, efficient, and stress-free. She was responsive, knowledgeable, and took the time to make sure everything was set up prop... See more
Company replied
Company details
About Helcim
Written by the company
Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
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Contact info
Suite 400, 440 2 Ave SW, T2P 5E9, Calgary, Canada
- 1-877-643-5246
- help@helcim.com
- helcim.com
4.1
Great
936 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabriela was great
The CSR that assisted me was very pleasant and knowledgeable. I'm really pleased with Helcim's service.
June 18, 2025
Unprompted review
Reply from Helcim
Hi Jocelyn,
Thank you for your review! We really appreciate it!
Best,
- The Helcim Team.
I've been very happy with my customer…
I've been very happy with my customer service so far!
June 17, 2025
Unprompted review
Reply from Helcim
Hi Amy,
Thank you for your review! We really appreciate it!
Best,
- The Helcim Team.
Ana was great
Ana was polite, considerate, attentive and patient the software tools are great and easy to follow
June 16, 2025
Unprompted review
Reply from Helcim
Hi Greg,
Thank you for your review! We really appreciate it!
Best,
- The Helcim Team.
I like that there was a free 30 min…
I like that there was a free 30 min onboarding google meeting with a local employee. She was personable and professional and gave all little hints and tricks I needed to onboard smoothly
June 13, 2025
Unprompted review
Reply from Helcim
Hi Christine,
Thank you for your review! We really appreciate it!
Best,
- The Helcim Team.
Aj Robles was very helpful.
Aj Robles was very helpful.
Multiple automatic reminders for meeting were very annoying.
June 16, 2025
Unprompted review
Reply from Helcim
Hi Elsa,
Thank you so much for your feedback! We are so thrilled to have you on board with us.
-The Helcim Team
Ana knew exactly what needed to be done
Ana knew exactly what needed to be done to create the four ways for my clients to pay me. She guided me very patiently through the process. It was easy, and she was a pleasure to work with.
June 13, 2025
Unprompted review
Reply from Helcim
Hi Vivian,
Thank you so much for your feedback! We are so thrilled to have you on board with us.
-The Helcim Team
Reply from Helcim
Hi Jennifer,
Thank you for your review! We really appreciate it!
Best,
- The Helcim Team.
Easy set up and clear communication!
June 12, 2025
Unprompted review
Reply from Helcim
Hi Gery,
Thanks for the review, we're happy to be working with your business!
Best,
- The Helcim Team.
great experience
great experience. got more value than i expected. looking forward to this collaboration
June 11, 2025
Unprompted review
Reply from Helcim
Hi Lisa,
Thank you so much for your review! We are thrilled to be working with your business!
Best,
- The Helcim Team.
Unreliable and Dishonest – Avoid Helcim
Helcim is, bluntly, the worst option in this space. Their pricing isn’t honest, their features lag behind, and they’ll shut down your account without warning or reason. The overall experience feels years behind what others offer. If you’re comparing payment processors, look elsewhere
June 10, 2025
Unprompted review
Reply from Helcim
Hi Steven,
We appreciate the feedback on our service and we're sorry we didn't meet your expectations.
We aim to be as transparent as possible with our pricing, our pricing page helcim.com/pricing, outlines our interchange plus pricing model. We pass the cost of the transaction on to you with our margin on top. As interchange rates can fluctuate depending on the card used we provide merchants with an average cost based on their processing habits.
In terms of shutting down your account, we do conduct reviews on accounts in order to ensure our compliance with KYC/KYB policies and our merchants compliance with our terms of service. On occasion we may close accounts who fall outside of these risk parameters.
If you have further questions about this please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
Jocelyn Yet was so helpful!!!
Jocelyn Yet walked me though the entire set up and help with all the settings. My system is working and at this stage of the game I'm thrilled with it, I'm on my 1st week with Helcim. The feature that passes the percentage charge on the customers is fabulous, now we don't have to calculate it.
June 6, 2025
Unprompted review
Reply from Helcim
Hi Heather,
Thank you so much for your feedback! We are so thrilled to have you on board with us.
-The Helcim Team
Great low rate on credit card fees
Great low rate on credit card fees.
Jocelyn Yet
Helcim - Merchant Success Specialist was extremely helpfull in aiding me in setting up the new credit card processing equipment.
June 9, 2025
Unprompted review
Reply from Helcim
Hi There,
Thank you so much for you for your review and feedback we really appreciate it!
We're glad you chose Helcim and look forward to working with your business!
Best,
- The Helcim Team.
Extremely Disappointed
Extremely Disappointed – Avoid Helcim!
As soon as I processed my very first transaction with Helcim, they abruptly closed my account without warning or explanation. Even worse, they refunded the customer without ever consulting me or giving me a chance to provide any details or documentation. Now I'm left chasing the customer to recover my money — a complete nightmare.
This is unacceptable business practice. I trusted Helcim to help grow my business, but instead, they created a huge setback. If you're a small business owner or contractor, be extremely cautious — Helcim clearly doesn't have your back.
I want my money back, and I expect real accountability.
June 9, 2025
Unprompted review
Reply from Helcim
Hi Simon,
As a financial service provider we have strict obligations to adhere to KYC/KYB, risk and Anti-Money Laundering policies.
We conduct account reviews at the point of sign up and periodically during your time with Helcim. The outcome of these reviews will determine our ability to continue the business relationship. This can be based on a number of factors relating to compliance with our terms of service.
If you have any questions about this decision, please email trustandsafety@helcim.com.
Best,
- The Helcim Team.
Helcim's Helpful Onboarding Call
I appreciated AJ Robles reaching out to assist me with onboarding questions and set up. In particular very helpful on the invoicing front. I also appreciate that when there was a hiccup in receiving my new equipment in a timely manner it was shipped with expedited shipping at no extra charge.
June 6, 2025
Unprompted review
Reply from Helcim
Hey There!
Thank you for this review and for the feedback, we really appreciate it.
We know sometimes things don't always go to plan so we love finding solutions for our merchants to make sure we can get you up and running.
We look forward to working with your business!
Best,
- The Helcim Team.
All my questions answered
We just signed up with Helcim and I had a few questions . They were answered in a friendly and knowledgeable manner with email follow ups and I feel that if I have questions or problem I can reach out easily.
Looking forward to using the service.
June 6, 2025
Unprompted review
Reply from Helcim
Hi Gisela,
Thank you so much for this review and for the feedback, we really appreciate it!
We're looking forward to working with your business!
Best,
- The Helcim Team.
Solved My Issue
Jerommy was determined to resolve my issue, which he did. Yay! We are new to Helcim and so far, so good. Thank you!
June 6, 2025
Unprompted review
Reply from Helcim
Hi Christine,
Thank you so much for your review, we really appreciate it!
We're grateful you chose Helcim, we're looking forward to working with your business!
Best,
- The Helcim Team.
Personable and generous
The team at Helcim has been some of the most helpful staff when it has come to starting a new business. They have followed through with me every step of the way and been incredibly personable the entire time. I’m deeply grateful for the merchant services and invoicing with Helcim, it’s what my business needed!
June 5, 2025
Unprompted review
Reply from Helcim
Hi Travis,
Thank you so much for this wonderful review and feedback, we really appreciate it!
We're thrilled you chose to partner with Helcim and we look forward to continuing to work with your business!
Best,
- The Helcim Team.
Ana made learning our new system a…
Ana made learning our new system a breeze! She was exptreamly knowledgible in all areas. She answered every question I had and was able to give me helpful tips. I'm looking forward to doing business with Helcim!
June 5, 2025
Unprompted review
Reply from Helcim
Hey Allison,
Thanks so much for your review and feedback, we really appreciate it!
We're so grateful you chose to partner with Helcim, we're thrilled to be working with your business!
Best,
- The Helcim Team,
Call with Jerommy
I requested a callback (instead of waiting on hold) and Jerommy called me back quickly, which was great.
My question was regarding customers receiving receipts for payments - we did not have the 'send receipt' option turned on.
He understood what I was asking for and quickly helped me get it sorted out. Great service!
June 4, 2025
Unprompted review
Reply from Helcim
Hi Sheri,
Thank you so much for this review and for the great feedback, we really appreciate it!
Thanks for partnering with us, we're happy to be servicing your business!
Best,
- The Helcim Team.
Becoming a New Merchant was a Breeze!
Dealing with the Sales Support Team was easy. They provided all information and answered questions with no ambiguity. New account was set up very quickly.
May 22, 2025
Unprompted review
Reply from Helcim
Hi Joanne,
Thank you for the review, we're super happy to have you onboard and love that you've found the process so simple!
We look forward to working with your business!
Best,
- The Helcim Team.
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