I did enjoy using my toothbrush but after a very short period it has stopped working. I’m so disappointed.
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This is some shell company for Chinese junk and potentially an all-out scam. I ordered a toothbrush 2 months ago. Nothing has even been sent. The company won’t let me cancel. They just keep saying the... See more
Purchased in January the package was sent back to the sender, I tried contacting them via the contact us more then 5 times I never get a refund or reply from them I would give no star if I could. I... See more
They cancelled my order and won't respond to my attempts to find out why. I had a groupon so luckily it wasn't like I lost out on a $100+, but I can't use that validation code now so I did waste some... See more
Company details
Information provided by various external sources
We sell teeth whitening and oral care products.
Contact info
Toronto, Canada
- heliossmiles@gmail.com
- heliossmiles.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Shipping charges are criminal, and product barely works
Bought the Groupon for the traditional gel and UV thing. I understood before I bought it that there was a shipping fee of $35, but overall the price seemed okay.
It all arrived in a gigantic box that wasn't needed for the product. After using it, there is barely any difference. Took before and after photos and you can't tell which one is which.
In the meantime, they had sent a deal for free whitening strips, only have to pay shipping - which was the same cost as the original whitening kit. My husband decided he wanted to try those and so we ordered them. Was absolutely shocked that the whitening strips which could fit in a small envelope, we're packaged in the same gigantic box that the whitening kit came in. Shipping could quite likely have been no more than $5, but they choose to charge you an enormous shipping fee and justify it by placing a small item in a huge box. What a waste of money, and resources. Never buy from these people.
I do not have the product yet so why…
I do not have the product yet so why would you send me this review.
I am still wondering why I completed the order after I purchased it for 4$, I was in for the shipping surprise fee of 35$. As far as Im concerned the product is garbage because of this experience. Don't try to trick the customer it leaves a bad taste in mouths. I wont be back
Wonderful customer service
Wonderful customer service. I plan on using the product in the new year but wanted to take this opportunity to acknowledge the great service I received. Thank you Helios Smiles team!
The product came quick and was nicely…
The product came quick and was nicely packaged however after 5 days of use I see zero difference. I took before and after photos and the result is marginal if at all. Would not buy again, glad this came as a groupon because if I paid full price I would be mad.
They ripp you off with the shipping!
I ordered through groupon 2 whitening kits they charge 30$ for each shipping so total of 60$ then they send both together in same shipping! It’s a ripp off what they charge in shipping!
I have been impressed with this product…
I have been impressed with this product and the customer service that has come with it. They are prompt to questions and quick to support their pride in their brand.
I have recommended this product to others who may not know what they are getting off the internet. The results are impressive Remember not to drink coffee, tea, colas or red wine when whitening
As well, I ordered their strips and waiting to try those conveniently, as well.
Quick delivery came as advertised in…
Quick delivery came as advertised in the kit, and everything works well. Tooth was sensitive right after use, but has gone away and can see a difference after one session.
Not a good deal! Hidden $50 shipping fees!
Thought I was getting a great deal just to find out once I registered online I would have to pay an additional $50 to have it shipped
to my house. I felt like I had no choice but to carry forward with it since I had already bought the coupon! Would have been nice to know that ahead of time! Not a good deal!!!
I bought it through Groupon and…
I bought it through Groupon and registered for the product on Helios website for additional payment and paid for the remaining balance and shipping but haven’t received anything yet not the product not even customer care replied as I asked for refund so please don’t waste your money for a thing that’s not gonna show up
Very satisfied with the performance.
Shipping cost is outrageous!
I paid $7 CDN for the Group On, and $35 USD for shipping which was sent from Toronto.
I did not get a chance to even view the shipping cost before checking out for the purchase.
I still haven't received my package
I still haven't received my package. It's been over 2 weeks already. I did get a notification about the delay but the request for review came in twice already. Make sure to align the request for review and delivery.
Extremely high shipping cost!
I have not received my whitening kit yet so can not rate it but I was shocked at the high cost of shipping! $35.00! This cost you are not made aware of until you actually make the purchase and then you have no way of canceling.
Damaged
Sorry I was all excited to receive this and I did and it’s not working no light comes on so I am stuck with the tubes which I may be able to use the jury still out but I cannot give you five stars for a half backed product
Waited about 10 days not too bad for…o
Waited about 10 days not too bad for delivery finally arrived and the light does not work reached out to customer service zero response my grade is a C minus don’t waste your money
Excellent customer service.
Given the $40 shipping fee for…
Given the $40 shipping fee for whitening gel I kinda thought it would have arrived by now. So sad to scam with a $40 delivery charge on something that costs the company $10 max.
I will never order from you again and did a review on Groupon to say as much.
Hope my product arrives soon.
Order placement was quick and they…
Order placement was quick and they updated me immediately when the shipment was delayed! Excited to get the product and give it a try :)
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