Hello Neighbour Reviews 

640
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the entire process, from initial inquiries to property management. The staff is frequently commended for being helpful, professional, and responsive, with many appreciating their personalized approach and industry knowledge. The user experience is often described as smooth and trouble-free, making property letting and management straightforward for landlords. However, some people were dissatisfied with response times, mentioning issues with callbacks, slow communication, and difficulty reaching agents. A few other people also felt that the customer service was unhelpful and unprofessional, particularly when dealing with urgent maintenance issues.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and highlighting... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their efficiency, responsiveness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often helpful,... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the efficiency and promptness of... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease and simplicity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an amazing experience with Hello Neighbour. It is the 2nd time we use their service and once again, we're very happy with them. They make the whole process so easy from the beginning until the... See more

Rated 5 out of 5 stars

I have used Hello Neighbour for a number of years now and struggle to understand why I did't use them sooner. Why did I pay the estate agents huge fees for a worse service!!? Hello Neighbour have bee... See more

Rated 5 out of 5 stars

From the first day when we went to view our flat till our final deposit each and every person from Hello Neighbour were amazing and absolutely helpful. I would like to extend my heartfelt thanks... See more

Rated 5 out of 5 stars

Moving our management to Hello Neighbour has been such a great move. We are overseas landlords and always struggled to get the service needed from the high street brands. Josh is a great agent: respon... See more


Company details

  1. Real Estate Rental Agency
  2. Property Maintenance
  3. Property Management Company
  4. Real Estate Agency

Written by the company

We make lettings simple, fair and fast. We match great homes with great tenants, with no hidden costs or headaches… for anyone. With Hello Neighbour you can rest assured that our tenants and properties are well cared for. What’s more we save landlords on average 67% in fees compared to the average high street agent.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

640 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(640)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren did an amazing job

Lauren did an amazing job. I appreciate her updating me and resolving all issues as quickly as possible. Thank you for making the process easy

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very reasonable fees

Communication is clear and to the point. No waiting days for replies to emails. Charges are very reasonable and kept low due to their business model. Recently attended online session on Renters Rights Act which was very useful and free.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I love Hello Neighbour....!!

I have been with Hello Neighbour for a few years now and have nothing but praise for them. All the way through I have had prompt and exceptional service. Isabella in lettings has been totally lovely and 100% on the ball with everything. As for Josh, my property manager - he has been more than amazing!! I had a very challenging tenant which he handled really well, whilst being on hand to advise on everything that came up. There was never any delay in communicatons and I appreciated so much having such a top property manager at what was a challenging time for me.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

From the first day when we went to view…

From the first day when we went to view our flat till our final deposit each and every person from Hello Neighbour were amazing and absolutely helpful.

I would like to extend my heartfelt thanks to Lauren, she's been great during that period.

Hello neighbour was so authentic and trustworthy letting agents.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, responsive, and competitive

I’ve been working with Hello Neighbour for nearly three years, and they’ve consistently been a pleasure to deal with, always helpful, responsive, and competitively priced.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

First class service!

I find the Hello Neighbour team very efficient, with speedy responses to queries and any work that needs doing is organised well and at a decent price. Can't recommend the Hello Neighbour team more highly!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible platform

Terrible platform, one of the worst I've ever used. For a start, there is no in-built messenger between enquiries and landlord - who came up with this obscene arrangement, if you are an ONLINE agent?! The idea is that you are supposed to call back every single enquiry left under your ad - why would you want that and not just email back your questions and filter them through this way 100 quicker and more efficient?!
Secondly, you have to call them to turn the ad off, there is no option at all to manually turn off advertising. I am sorry, what?! Who came up with it? It gets even worse - I had to call twice about one ad, because the guy said he'd do it but obviously never did, so I had to call AGAIN to turn the ad off. Absolutely awful. Will never use it again.

August 25, 2025
Unprompted review
Hello Neighbour logo

Reply from Hello Neighbour

Dear Consumer,

I’m sorry to hear that you were not happy with the software when you used it.

However, it was a while ago and since then, we have introduced an in-app chat function and added the ability to withdraw your advert directly.

We pride ourselves on listening to our customers and resolving their pain points, so I’d be love to show you the updated functionality.
I’ve sent a separate message regarding this.

Kind regards
Richard

Rated 5 out of 5 stars

This company has been excellent in…

This company has been excellent in finding good tenants and looking after them and myself as the landlord. Josh has been my property manager and always exceptionally efficient and responsive, which I truly appreciate.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience listing my flat with Hello Neighbour - Javier was always on hand to patiently answer any questions! I will be recommending the service to others.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

The best property management company!

We were with a traditional agency before and paid double the monthly fee for half the involvement! Really pleased with Hello Neighbour and would recommend to all owners especially like us who live abroad.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I have had a positive experience with HN during my first year of using them. They found us lovely tenants and its working well. The new contract extension was also managed quick and efficiently. They are also reasonably priced.

September 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look