Helloflights Reviews 413

Everything was well Omar have a very good customer service and l hope we will work with him more in the future

SCAMMERS! *DO NOT USE or YOU WILL REGRET IT* These are the worst group of liars, scammers and dishonest people. They will LIE to take your money. They are not registered with any regulator/ATOL so you will lose your money and no way to do anything about it. Make sure to SCROLL DOWN to see the many many negative reviews on here and Google from others calling this company CON ARTISTS. POSITIVE REVIEWS ARE FAKE or from the owner's family/friends/staff. I asked for their ATOL or ABTA details after they swindled me out of about £700 and was told they cannot tell me because its their "agents" who are registered with ATOL/ABTA and not them.

After I originally posted this review, the owner of Hello Flights called me multiple times being abusive and threatening. Calling me a "motherf******" and a "s***head" and threatening me by saying he has my passport number and is going to get me. Very professional way for a company to deal with a bad review, haha. This is the level of SCUM that runs this so called flights company. I have reported the owner's harassment and stalking to the police.

* UPDATE * - owner of Hello Flights called me again 5 - 7 times to be threatening and abusive. He said he has my address, he is going to get me and I should shut my mouth and take down this honest review. STOP SCAMMING people and then they wont leave you bad reviews! I have updated my Met police report (crime ref no: 01/568993/24) and will not be intimidated by these CROOKS.

**UPDATE** The owner's reply to say this is a fake review is just ANOTHER LIE. All their replies to bad reviews are that they're 'fake' which is pathetic. I have submitted proof of my Hello Flights ticket booking to Trustpilot who have verified this review as REAL. After I posted this review, Hello Flights called me on my mobile number (which they have from my ticket booking number VS DE4QR4 and all the emails/calls exchanged), to be abusive and threatening. They have no 'Quality Assurance Team'. This is just another lie / con. They have 2 or 3 part time staff covering the phones and ripping people off by offering low flight prices, taking a deposit, not allowing the customer to pay in full, and then raising the flight price by 100s of pounds when the customer tries to pay the balance a few weeks later. They then pocket this. Or offering customers a cheap/er flight and charging a fake "cancellation fee" of 100s of pounds which they pocket. They're also involved in a travel vouchers scam (readers - please check other reviews on here and Google that talk about this).

AVOID AVOID

I spoke to Noman today and he was very helpful and I would recommend this service to anyone and he was very polite

I have had amazing communication with HelloFlights. They always answer and reply fast. I had been connected with Ramsay and he is very helpful.

THE 2 GENTLE MEN CUSTOMER AGENT NAME OMAR & RAMSAY HANDLED WELL MY ISSUE WITH THE SAUDIA ARABIAN AIRLINE DUE TO THE SUSPENSION OF THE FLIGHT ON 4TH OF MARCH 2025. THEY MANAGED TO RE SCHEDULED BACK THE FLIGHT AND IT'S FREE OF CHARGE IN THE END. I MUCH APPRECIATED YOUR HELP AND I AM HAPPY TO SAY THAT YOU ARE KNOWLEAGBLE AND CONFIDENT ON YOUR FIELD.
I, WAS INFORM ON SEPTEMBER 25TH 2024 THAT SOMETHING WENT WRONG ON THE RETURN FLIGHT OF MY MOTHER GOING BACK HOME TO HER OWN COUNTRY AND I NEED TO PAY THE FARE/ TAX DIFFERENCE WORTH OF £261.47 AND ADMINISTRATIVE CHAGES OF £38.00 IN A TOTAL OF £299.47, I EXPLAINED TO THE AGENT THAT I CAN NOT AFFORD TO PAY THE AMOUNT THEY ARE ASKING ME ON A SHORT PERIOD OF TIME AND IT WAS NOT MY FAULT AT ALL WHAT ISSUE OCCUR TO THAT AIRLINE AND I WAS REALLY FUMING, STRESSED OUT AND GOT HEADACHE BECAUSE I REALLY FELT THAT I WAS FORCE TO PAY THE AMOUNT THEY ARE ASKING ME TO PROVIDE AND IT WAS CLEARLY INFORM ME THAT IF I PAY THE AMOUNT REQUESTED BY THE AIRLINE IT WILL REIMBURSE AFTER THEY RE ISSUE THE NEW TICKET AND I NEED TO PAY UNTIL THE NEXT DAY ONLY OR ELSE I WILL LOOSE THAT TICKET AMOUNT I PAID ALREADY AND I NEED TO BUY A NEW ONE AS A FRESH START AGAIN. I TOLD THAT AGENT THAT I WILL EMAIL OR TALK TO THAT AIRLINE AND I WILL GET HELP TO OMBUDSMAN. THE ANSWER I GOT IS I CAN DO THAT AND IT WILL TAKE A LONG TIME BUT IN THE END HE SAID I STILL NEED TO GET A NEW TICKET LATER ON BECAUSE I WILL DEFINETLY LOOSE THE ONE WE HAVE BOOKED.
I ALSO SAID IF THIS THINGS HAPPEND IT WAS THEIR FAULT IF MY MOTHER WILL BE OVER STAYING IN THIS COUNTRY BECAUSE SHE HAD A RETUN TICKET BEFORE SHE COME OVER TO VISIT US THEN SUDDENLY THEY WIL EMAIL ME AND SPEAK TO ME THAT THIS IS HAPPEND. I WAS BURN OUT AFTER THAT CONVERSATION VIA TELEPHONE CALL AND I WAS ON MY MAY TO WORK WHEN HE CALLED ME AND I DID NOT MANAGED ANYMORE TO SLEEP BEFORE GOING TO WORK DUE THE PROBLEM THAT GAVE ME AND THE WORST THING I DID I WAS DRIVING WHILST TALKING TO HIM TOO MUCH RISK I TAKE JUST TO SOLVE THE UNSOVE ISSUE THAT DAY.
TO MAKE THE STORY SHORT HE SAID FORGET ABOUT IT NOW AND BRING YOUR MOTHER ON THE AIRPORT ON THE DAY THAT YOU BOOK THE RETUN TICKET AND SEE FROM THIER WHAT THE AIRLINE GONNA DO TO YOU TO HELP AND HE APOLOGISED IF I FELT THAT I WAS FORCE TO PAY THE AMOUNT REQUESTED. THINK ABOUT IT BRING MOTHER TO THE AIRPORT WITHOUT CLEARLY TICKET IN HER HAND AND WE ARE AWARE THAT THE TICKET WILL BE VOID IF I DID NOT AGREED TO PAY! WHAT A MESS! I WAS ALSO ADVISED TO PAY IT VIA CREDIT WHICH I DONT HAVE AT ALL! HE ASK ME AGAIN TO ASK FAMILY & FRIENDS TO PAY IT FOR ME. WHICH IS I DON'T MUCH AT ALL I LIKE MY LIFE PEACE /QUIET ONLY.
SO IN THE END I MADE A PHONE CALL THE NEXT DAY TO THEIR COMPANY AND REQUESTED TO SPEAK TO AGENT OMAR HE IS THE ONE ASSISTED ME BEFORE TO BOOKED THIS RETURN TICKET FOR MOTHER, TO HELP ME TO SORT IT OUT THE ISSUED TICKET AND WITHIN AN HOUR AND FEW MORE MINUTES HE PHONE ME AND I MISSED IT FOR A SECOND AND I DID CALL HIM BACK STRAIGHTAWAY AND THE GOODNEWS IS ALL THE ISSSUE IS BEEN RE SOLVED AND FREE OF CHARGED AND THE NEW CONFIRMED TICKET IS BEEN SENT TO MY EMAIL ADDRESS.

Great experience with company and with customer support Noman

I was scammed by these guys. I ended up paying double the initial quote they gave. They promised to compensate my loss with a voucher which is also fake. When I tried to contact Frank about this I was told he has left the Company. I won't advise any one to use them. THEY ARE SCAMMERS.

My experience was not as smooth as I thought but at the end Frank Edwards and Omar got me a ticket. The price I paid was more than they initially offered but what I admired most was Frank accepting responsibility and as a goodwill gesture gave me an EMD TRAVEL VOUCHER to mitigate the extra cost.

Ramsey is very helpful and very patient I recommend 100% I appreciate his help

Ramsay was amazing. He reassured me that I will get my ticket and he did. His customer service is top notch. I will be using their service again for all my bookings. Ramsay went above and beyond. Thank you very much for everything 🙏🙏🙏

Just dealt with them and they were quite nice and smooth with the whole process. After I read the negative reviews about them, I was quite skeptical but after dealing with them, I can tell you they’re genuine guys. Especially the chap called Ramsey. Called back several times and made sure everything went up to plan. Thanks guys will use again soon.

I'm very scared in the starting and while paying the deposit but Omar help me and answer all questions that I had He is very polite humble and professional. Thank you so much to make this trip remarkable definitely we will do business again.

It’s been a pleasure using this service and Noman has been exceptional throughout on the phone and email. I’ve booked 3 tickets flights tickets with Noman and I’ve nit experienced any difficulties. From the beginning to the end Noman has been really helpful and supportive.
Thank you for your service ✨😊

Over the years I found this company highly reliable and reputable.
Frank Edwards has been my go to person for any ticketing issues and he has never let me down, this has prompt me to introduce two other customers to him.
Keep up the good work and I shall remain your returning customer ALWAYS.

Norman and Ramsey helped me through my process
Thanks

My CONSULTANT, MR NOMAN HELPED ME GREAT. He made me able to get a very cheap ticket for me and my wife. I had decided not my wife to travel, but after I NOMAN WORKED HARD FOR ME, I was able to get cheap tickets for me and my wife. This has never happened before.
I wish NOMAN good luck as he continue helping more people and I think is one of the good asset of his company.

I am excited to share my fantastic experience with Hello Flight, as I just bought my second ticket from them! Once again, their remarkable service and attention to detail exceeded my expectations.



A big thank you to Frank Edward and Omar, whose professionalism and commitment made this process smooth and enjoyable. Frank was extremely knowledgeable and provided me with all the information I needed to make a well-informed decision. Omar’s quick responses and helpful advice ensured that everything was taken care of efficiently, making the booking process easy and stress-free.



Hello Flight continues to impress with their outstanding customer service, and I couldn’t be happier with the help from Frank and Omar. I highly recommend Hello Flight to anyone in search of a trustworthy and friendly travel agency. They’ve definitely earned my trust and loyalty for future trips!

don't know why the security are still permitting this bunch of miscreants to continue scamming the innocent people.
I'll advise whoever cares to listen, avoid helloflight like virus, they're scammers, bully and fraudsters, they'll call you and sugarcoat, convince you to book a flight or holiday through them, once they collect your money under the pretence of deposit you are on your own. The story will change. Them give a flight I said ok. Can be that in turkey airlines I’m happy it that flight I paid £160 everything fine. Next day them call me to paid the rest and book the flight en he start check the flight he say to me samething not right and 30 minutes later them change the flights I said I don’t want that fflightd. Please give money back them refuse and the one the people star creaming in phone I don’t have right to have money back en them the ones change the flights and know the say I lost the refound need to paid £35 pounds each person so iditod but I will complain about them in court don’t go it that guys

5* I am very thankful to Omar his customer service was highly on point, efficient,knowledgeable and helpful. I bought ticket to Accra and Omar assisted me through phone calls and email till the point of issuing the ticket. I will recommend and surely buying from Omar again. Was awarded a credit voucher as well towards my next flight purchase.

Ramsay helped to book a return ticket for my holiday. I found the travel services provided to be very thorough and efficient.
Communication was excellent both by phone and by email.

Frank was very helpful to me from the uncertainty of return flight from Accra on Rwanda Air and other suggestions through to getting TAP Air Portugal for me. I am appreciative of the many price suggestions he came up with. He sounded honest and sincere with me.