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See what reviewers are saying

Rated 5 out of 5 stars

Just booked a ticket for myself, my 2 young kids,, my mum and sister to go to my Grandmother's funeral using a travel voucher i got given for cancelled during 2020 lockdown. Was very lucky to have 2... See more

Company replied

Rated 1 out of 5 stars

They are a con, scam company. Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purch... See more

Rated 1 out of 5 stars

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely a... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the quality of service and customer care provided by Hello Fights team and in particular my consultant Mr John Whiteman. This is a very professional company who followed thr... See more

Company details

  1. Airline Ticket Agency

Information provided by various external sources

We offer expert and well-trained travel agents for Hello Flights from London, UK who will guide through to the best deals.


Contact info

3.6

Average

TrustScore 3.5 out of 5

413 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Ramsay. I purchased the flight for Madrid with all inclusive and the deal was very good. Thanks again and I will use you guys again.

August 15, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for giving us a 5 star review. We hope you keep using our company in future.

Regards
Quality Assurance Team

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Rated 5 out of 5 stars

What a great guy.

Ramsey has been very helpful. He is a very straightforward and he has been assisting with my travel tickets at all times. What a great guy.

Mayo

August 8, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for your review. We hope you keep using our company in future.

Regards
Quality Assurance Team

Rated 5 out of 5 stars

Experience was fine

I booked a flight in March from London to Islamabad and now i am paid my rest amount every thing was smooth and fine, especially Mr Ramsay great customer service.👍

July 23, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for giving us a 5 star review. We hope you keep using our company in future.

Regards
Quality Assurance Team

Rated 5 out of 5 stars

My SUPERB Experience with Hello Flights

We have recently bought the Holiday package for Paris. Frank in Hello flights has got us the whole deal in the exceptional price. We have got the flight ticket, 5 star Hotel Confirmation plus hello flights has given us the DISNEY PARK of Paris TICKETS as a gift to make our Holidays more special. We will use them everytime now and will recommend Hello flights and Frank to everybody we know and wants to travel.

July 20, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for your kind review. We hope you will keep using our company in future.

Regards
Quality Assurance Team

Rated 1 out of 5 stars

I was defrauded

I was defrauded. Only a one way ticket was booked for my family even though we paid for a return ticket

July 18, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

We have check our email and booking records and we are unable to find any relevant details according to your claim. Your biased review clearly gave impression that you review on someones behalf and its a paid fake review.
We can clearly see your review is exactly of same pattern as last few bad reviews. This clearly means that you are just doing fake reviews just t mislead our clients and to defame our business.
Even if you ever book with us than please share your booking reference number along with your name, number and email or call 02038659115.
Our dispute resolution team will get back to you within 24 to 48 hours and will sort out your issue ASAP.

Kind Regards
Quality Assurance Team

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Rated 5 out of 5 stars

I was aasisted by Ramsy he has been…

I was aasisted by Ramsy he has been very helpful assuring me all the procedures to get my tickets and he was always ready to pick up my calls and answer my queries and address them as well , l would use them again .

Thank you Ramsy

July 11, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for giving us a 5 star review. We hope you keep using our company in future.

Regards
Quality Assurance Team

Rated 5 out of 5 stars

I recommend hello flights if you want…

I recommend hello flights if you want to book your flight ticket .. ask for Ramsay he is a good customer agent .

Ramsay is the correct and perfect agent .

July 11, 2024
Unprompted review
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Reply from Helloflights

Dear Hakeem,

Thanks so much for your appreciation and kind review. We hope you will keep using our service and keep updating us regarding our service quality.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

Ramsy was amazing from start to…

Ramsy was amazing from start to purchase and will use hello flights again. Thank you Ramsy for going far and beyond and being patient with the entire proves. Thank you

July 3, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,
Thanks so much for your appreciation and kind review for Mr Ramsay. We hope you will keep using our service and keep updating us regarding our service quality.

Best Regards
Quality Assurance Team

Rated 4 out of 5 stars

I was assisted by Omar when I booked a…

I was assisted by Omar when I booked a ticket for a flight to USA on Jul 18 to Aug 1. He was accommodating, polite and patient.

June 15, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for your appreciation. Mr Omar will be thrilled to see this. We hope you will keep using our service and keep updating us regarding our service quality.

Best Regards
Quality Assurance Team

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Rated 4 out of 5 stars

Working Professionally

I was assisted by Frank Edwards he is cool, calm, professional.l was unable to get the initial flight l had booked but Frank got me another flight and a compensation voucher.Enjoyed working with Frank, would recommend him to other clients.

June 28, 2024
Unprompted review
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Reply from Helloflights

Dear Customer,

Thanks for your feed back. We hope you will keep using our service and keep updating us regarding our service quality.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

I was assisted by Frank Edwards to find…

I was assisted by Frank Edwards to find and secure a reasonably priced flight to my destination. He was very courteous and professional throughout despite my several questions. I had issues with my initial flight reservation after booking with my chosen airline, Frank was able to resolve this and provide me with an e-ticket for a flight on the same day in a short time. Thank you Frank, I am very grateful for that.

June 1, 2024
Unprompted review
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Reply from Helloflights

Dear Nanda,

Thanks so much for your 5 star review. We hope you will keep using our service and keep updating us regarding our service quality.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

Omar is great in sorting out problems!!

Omar is great and was able to sort out all my issues. He is patient and came back to be with answers to my questions. I also bought my summer ticket from Frank who was equally brilliant and helpful guy. Both are a credit to the company. I will definitely buy all my future tickets from them.

June 28, 2024
Unprompted review
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Reply from Helloflights

Dear Kwaku,

We hope you will keep using our service and keep updating us regarding our service quality. Wish you best of luck for your family trip.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

Ramsay was very good to me and very helpful

Ramsay was very good to me, very calm,kind, good customer service, he knows how to deal with customer, and he trust his best to get mea good deal. Thank you for thank I will bring more clients. Out of 10 I will give him 10/10

June 27, 2024
Unprompted review
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Reply from Helloflights

Dear Jenny,

Customer satisfaction is our utmost priority. We hope you will keep using our service for your up coming Christmas family trip.

Best Regards
Quality Assurance Team

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Rated 5 out of 5 stars

Gold standard customer service.

The customer service demonstrated by their staff most especially Ramsay is highly commendable.
His approach and professionalism symbolises how travel agency should
treat their clients .
I have nothing but admiration for his customer service.

June 27, 2024
Unprompted review
Helloflights logo

Reply from Helloflights

Dear Customer,

Thanks for sparing time and giving us 5 star review. We hope you will keep using our service for your next business trip.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

I was able to get a reasonable and…

I was able to get a reasonable and affordable ticket price in a short period of time and it was quite seamless. Frank Edwards was quite professional and respectful all through the process and that made it quite easy for me to deal. I was even offered a £400 travel voucher for my next travel.You can check them out for ur travel bookings.

June 26, 2024
Unprompted review
Helloflights logo

Reply from Helloflights

Hi,

Customer satisfaction is our utmost priority. We hope you will enjoy your Flight. Have a safe journey.

Best Regards
Quality Assurance Team

Rated 5 out of 5 stars

I had an outstanding experience with Mr Frank and Resin

I had an outstanding experience with Mr. Frank and Resin! Both gentlemen are incredibly professional and knowledgeable. They went above and beyond to issue my ticket to my destination smoothly and efficiently. Their customer service is top-notch, making the entire process hassle-free. If you need a ticket to anywhere in the world, I highly recommend trusting Mr. Frank and Resin. They truly are the best in the business!

May 28, 2024
Unprompted review
Helloflights logo

Reply from Helloflights

Dear Customer,

Our agent will be happy to see such an appraisal from his customer. We hope you will keep using our service for future bookings.

Best Regards
Customer Care Team

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