We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
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Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
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I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
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The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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God mad nem at lave
January 3, 2024
Reply from HelloFresh Danmark
Hej Flemming
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores nemme og gode retter.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / Dit HelloFresh Team
Det er generelt god mad
Det er generelt god mad, let at lave, gode ingredienser og sundt
February 28, 2024
Reply from HelloFresh Danmark
Hej Ingrid
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores gode retter som er lette at gå til. Vi ser frem til, at levere til dig igen!
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
God påske!
De bedste hilsner
Ebru / Dit HelloFresh Team
Dejlig mad og good levering
February 25, 2024
Reply from HelloFresh Danmark
Hej Jens
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores gode retter samt leveringen lige til din dør.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / Dit HelloFresh Team
Misleading and misusing you personal data
I have been trying to delete my account for more than a year now without any success.
It is my belief that such a fundamental feature should be readily available on the website prior to the commencement of their services. However, regrettably, this has not been the case. This lack of accessibility raises concerns regarding potential misuse of our data, including its unauthorized sale to third parties.
I have just sent in a complaint at the EU authorities in Denmark and Germany flagging your issue.
This post is my final attempt to give you feedback and I would be happy to never hear from you again.
I truly never had a worse experience.
March 21, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Ermal
Thank you for taking the time to review us. We are sorry that you feel uncomfortable about how we process your personal data.
It is very important to us to protect your personal data, while our processing is fair and transparent. We have therefore drawn up a policy which contains all the information you need to check and exercise your data protection rights. We also delete your personal data as soon as there is no longer a purpose for storing it, provided that there are no legal requirements or other legal obligation to store the data.
For further information on how we process your personal information, please see our 'Privacy Policy', or follow this link https://www.hellofresh.dk/about/privacy.
You can send us an email about your data deletion request at gdpr.hellofresh@hellofresh.dk
We look forward to hearing from you.
Best regards,
Ebru/HelloFresh
The concept of having recipies and…
The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option of ordering larger quantity of food for two meals a week, instead of having to have 3 meals as a minimum. I never manage to cook the third meal. The portions are quite small. The vegetables could be nicer and riper. The fish and meat are excellent.
February 18, 2024
Reply from HelloFresh Danmark
Hi Adela
Thank you for taking the time to review us. How wonderful to hear that you like our recipes and ingredients.
Portion sizes are a difficult balance that we work hard to find, as we do not want to contribute to increased food waste, but want our customers to be full and satisfied.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best regards,
Ebru / HelloFresh
Man er fri for at skulle ud at handle…
Man er fri for at skulle ud at handle og opskrifterne er nemme at gå til
February 24, 2024
Reply from HelloFresh Danmark
Hej Hanne
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du kan lide vores gode koncept.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Serra / HelloFresh
Super gode opskrifer
March 1, 2024
Reply from HelloFresh Danmark
Hej Lars
Tak for din positive feedback!
Hvor er jeg glad for, at du finder vores opskrifter gode. Vi glæder os til at fortsat levere hos dig!
Bedste hilsner
Ruki/ HelloFresh
Super god og nem mad!
February 1, 2024
Reply from HelloFresh Danmark
Hej Line.
Mange tak for 5 stjerner! Vi er utrolig glade for at høre, at du er godt tilfreds med vores koncept, der byder på super god og nem mad. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Super mad og levering 😉
January 30, 2024
Reply from HelloFresh Danmark
Hej Majbritt.
Mange tak for 5 stjerner! Vi er utrolig glade for at høre, at du er godt tilfreds med vores koncept, der byder på super mad og levering. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Be careful about how you log on
I have started again on Hello Fresh one week ago and I’m really happy resume to the weekly boxes. Until today I have received two of the same box. Hello Fresh refuses to refund my box because they believe I have two accounts even I say I’m only using one. The funny thing is, if I log on my hello fresh app with my Apple ID by accident then it automatically starts a subscription, then it’s a bit scary.
Anyways I have cancelled both of my accounts now just to be sure. I am not happy about food waste either now I have enough food for 8 people in my small apartment.
February 28, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Yugi.
Jeg er ked af at læse, at du ved en fejl har færdigoprettet to abonnementer og som følge af dette har fået leveret to måltidskasser.
Når du færdigopretter et nyt abonnement, skal du gennemgå alle trin for at det går igennem. Når du skal logge ind på din HelloFresh konto, skal du blot indtaste din mail adresse og kodeord. Vi er kede af, at der har været forvirring omkring dette.
Hvis du har opfølgende spørgsmål vedrørende dette kan du kontakte vores søde kundeservice team på +45 92 45 29 77, så vil de meget gerne hjælpe dig hurtigst muligt.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Tobias
Tak fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
De bedste hilsner
Ebru / HelloFresh
Kassen blev leveret for sent.
February 12, 2024
Reply from HelloFresh Danmark
Hej Lene
Tak fordi du tager dig tiden til at anmelde os. Jeg er ked af at læse, at din seneste måltidskasse blev forsinket, og undskylder for den ulejlighed dette har medført.
Vores leverandør planlægger ruterne så nøje som muligt, for at sikre at måltidskasserne ankommer til tiden. Det er bestemt ikke noget du kan forvente, men mindre forsinkelser kan forekomme på grund af faktorer der er uden for vores leverandørs kontrol, såsom lukkede veje eller trafikpropper.
Jeg kan forsikre dig om, at dette er noget vi tager meget alvorligt. Vi vil nøje overvåge hvad der er sket i samarbjede med vores leverandør, for at sikre at dette forhåbentligt ikke sker igen i fremtiden.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, så de kan hjælpe dig med det.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Gode ingredienser og levering til tiden.
July 24, 2023
Reply from HelloFresh Danmark
Hej Gitte.
Vi er glade for, at du fortæller, at ingredienserne er gode, og at levering sker til tiden. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
God og varieret mad
November 5, 2023
Reply from HelloFresh Danmark
Hej Per
Tusind tak for din positive feedback!
Jeg er glad for at du finder vores måltider velsmagende og varieret. Vi ser frem til at levere hos dig igen!
Bedste hilsner
Ruki/ HelloFresh
Terrible service
Their website is very complicated and they do not mention it is a subscription based company when you pay for the first delivery. I had a voucher and ordered via them and then a week later I receive a message for a delivery I did not make with some meals I did not choose that cannot even be changed! A message would be ok BEFORE the deadline! Stay away from HelloFresh, I'm surprised this is even a legal business in Denmark. Not to mention that the vegetables were not in the best condition either, one of the carrots was molded.
February 7, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej.
Jeg er ked af at læse, at vores kundeservice ikke kunne afbestille din måltidskasse. Jeg kan forstå på den tilbagemelding, som du har fået fra vores kundeservice, at du har passeret vores deadline for afbestilling af din måltidskasse. Alle ændringer og afbestillinger skal foretages inden deadline, som for leveringer lørdag og søndag er tirsdag kl. 23.59, for leveringer mandag og tirsdag er onsdag kl. 23.59, og for leveringer onsdag, torsdag og fredag er deadline søndag kl. 23.59.
Vi gennemfører alle ordrer efter deadline for den kommende leveringsuge, så vi bedst kan koordinere med vores leverandører, og sikre dig de mest friske ingredienser fra dem, til din dør, samt reducere madspild så meget som muligt.
Vi informerer om vores deadline ved registrering, men forstår at en ugentlig levering ikke fungerer for alle. Derfor tilbyder vi muligheden for at springe op til 5 uger over ad gangen, eller at have en abonnements plan med levering hver anden eller fjerde uge i stedet.
Vi beklager for enhver ulejlighed, men desværre kan vi ikke tilbyde at afbestille din måltidskasse. Hvis du har opfølgende spørgsmål til dette, er du altid velkommen til at kontakte vores team på telefon +45 92 45 29 77, eller via chatten på vores hjemmeside.
Jeg er også ked af at læse, at grøntsagerne ikke har været af den forventede kvalitet. Vi beklager dybt for ulejligheden.
Du er velkommen til at kontakte vores søde kundeservice team på +45 92 45 29 77, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi arbejder altid på at forbedre os, og tager din feedback med videre, med det samme. Tak fordi du deler din oplevelse med os.
Madglade hilsner
// Dit HelloFresh Team
Reply from HelloFresh Danmark
Hej Saumya
Tak for din positive feedback!
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌 Så du er velkommen til at kontakte vores søde kundeservice team på +45 92 45 29 77, Facebook messenger eller via chatten fra din konto, hvis du oplever problemer med din måltidskasse.
Madglade hilsner
Ruki / HelloFresh
They write you can cancel the box with…
They write you can cancel the box with 5 days before, but it's not 5 is 6 days. The price is also expensive.
January 25, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Daniela
Thank you for taking the time to review us. We are sorry for the confusion about our deadlines.
Please note that our deadlines for all changes and cancellations are Tuesday evening at 11.59pm for Saturday-Sunday deliveries, Wednesday evening at 23:59 for deliveries Monday-Tuesday and Sunday evening at 23.59 for deliveries Wednesday-Thursday. We in customer service can only help you until 22 Tuesday, Wednesday and Sunday evenings!
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
We have now tried it for 2 weeks and we…ri
We have now tried it for 2 weeks and we think that overall is fine, but not great. Our criticism:
-vegetables are often a bit old.
-dishes are repetitive: in 2 weeks, we have gotten 4 dishes rice based and every day, EVERY DAY, we have a variation of mayonnaise :) and I don’t even like mayonnaise.
-we have in a few cases an ingredient or two missing (not impressive that has happen a few times in 2 weeks, one day it was one of the main ingredients).
-considering the price, the quality should be better.
This is our opinion :)
January 23, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Christina
Jeg er ked af, at høre, at oplevelsen på HelloFresh ikke har været af den bedste!
Vi arbejder konstant på at udvide valgmuligheder af vores måltider, så variation på måltider er helt bestemt formålet. Hold endelig øje med det.
Vi sætter stort vægt på kvaliteten af vores produkter, så det er en ren skuffelse at høre, at det ikke levede op til forventningen 🙁 .
Vi ved, at brugen af HelloFresh formodes at være den lette og problemfrie løsning, så at der mangler nogle ingredienser, eller findes ingredienser med dårlig kvalitet, er heller ikke den bedste oplevelse. Vi lægger meget tid og kærlighed i vores måltidskasser, for at undgå fejl som disse, og vi undersøger gerne hvad der kan være sket.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook), Instagram chatten eller via chatten fra din konto, så de kan rapportere de problemer, og kompensere dig!
Tak for feedback!
Bedste hilsner
Ruki/ HelloFresh DK
Reply from HelloFresh Danmark
Hej Tina
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du er tilfreds med vores gode retter, som bliver leveret til tiden.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / HelloFresh
Incomplete/flawed deliveries takes the convenience away
In October 2023 we took a hiatus from Hello Fresh. This was because we had experienced a steep decline in quality of their veggies since we first begun using them in the spring. After 2 months, we decided that it was now time to give them a second chance; this is the first week after Christmas and New Year's and notoriously busy; it would be nice not having to spend time in yet another shop. However, this was not to be the case; the day before delivery we were notified (in 3 separate mails) that the ingredients for 2 of the 3 meals in our box were incomplete and that we had to procure them ourselves. This is pretty frustrating as one of the main selling points of Hello Fresh is the ability to save time from shopping and now we still had to visit our market.
After contacting their customer service it became abundantly clear that they unwilling to offer anything else than had been already been relayed in the mail (i.e. the monetary value of the missing ingredients). This means that the people at Hello Fresh do not seem to understand that their value proposition is really all about the convenience of not having to go to the store - not just that you can be financially compensated for missing/stale ingredients.
Even if I decided to spend some of my time to give my feedback, they were steadfast and made no concessions apart from promising that my next three deliveries would be checked by a supervisor. I think they might spend this time better by ensuring that the people who do the packing do not pack stale veggies, and that the customer services representatives do have the mandate to fix issues instead of just repeating what already written by mail. Till then, we have decided to close our account and go for one of the many alternative meal kits that focus a bit more on ingredient quality that you can depend on, so that you actually don't have to run to the store.
January 4, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Claus
Thank you for taking the time to review us. We are sorry to hear that you again lacked ingredients in your meal box after your break. We sincerely apologize for that!
Unfortunately, there was a production error with some ingredients this week which meant we couldn't pack them. Unfortunately, it was out of our hands, but I can assure you that we are working hard to make sure it doesn't happen again.
Of course, we can refund your money back to your bank account if you prefer this.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77 so they can help you with that.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best Regards,
Ebru / HelloFresh
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