We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
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See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
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I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
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The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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Great recipes, bad quality of ingredients
The concept and the recipes are great. The food tastes amazing and you can make something different every time. However, the quality of the ingredients is not so good. I need to cut and throw away half of the vegetables. The meat is also not always fresh. Since the delivery is only once a week the last dishes don't taste as good.
August 26, 2024
Reply from HelloFresh Danmark
Hi Dima
Thank you for taking the time to review us. How wonderful to hear that you are satisfied with our tasty recipes.
However, we are disappointed that you experienced problems with the quality of your meal box. We put a lot of time and love into our meal boxes to avoid mistakes like these, and we are happy to investigate what may have happened.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77 so they can help you with that.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
Best regards
Ebru / HelloFresh
I recently had the pleasure of trying…
I recently had the pleasure of trying Hello Fresh, and I must say, it exceeded my expectations in so many ways! From the moment the box arrived at my doorstep, I was impressed with the fresh ingredients and well-organized packaging. Each meal kit was clearly labeled and packed with everything I needed to whip up a delicious dinner, which made meal prep a breeze.
One of the best aspects of Hello Fresh is the variety of meal options available. Each week, there are new recipes to choose from, catering to a range of dietary preferences, including vegetarian, family-friendly, and more gourmet options. This kept our dinners exciting and allowed us to explore new flavors and cuisines we might not have tried otherwise.
The cooking instructions were straightforward and easy to follow, making it suitable for cooks of all skill levels. I loved how the recipes encouraged me to try new techniques and ingredients while still being manageable for a busy weeknight. And the end result? Delicious meals that tasted like they came from a high-end restaurant!
Another highlight was the quality of the ingredients themselves. Everything was fresh, and it was clear that care had been taken in sourcing them. Knowing that I was cooking with high-quality products made the whole experience even more enjoyable.
Finally, Hello Fresh has helped us reduce food waste significantly. With pre-portioned ingredients, I've been able to cook perfectly sized meals without excess leftovers ending up in the fridge.
Overall, I highly recommend Hello Fresh to anyone looking to elevate their home cooking experience. It’s a fantastic way to enjoy stress-free meal planning, explore new recipes, and have fun in the kitchen. I can't wait to see what delicious meals I'll be creating next!
November 16, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Tamas,
Thank you for taking the time to review us. How great it is to hear that our code concept and meal box exceeded your expectations in many ways. We are proud of that!
We look forward to delivering to you again and giving you good experiences with our concept and meal boxes.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, facebook messenger or via the chat from your account, who will be happy to help you.
Best regards,
Ebru / Your HelloFresh Team
Vegetables
Flavor is great as always! Vegetables were a little sad looking :( And in general we would really like to have more vegetables in the meals.
May 21, 2024
Reply from HelloFresh Danmark
Hej Irene.
Det er skønt at høre, at smagen altid er god. Jeg er dog ked af at høre, at du har modtaget grøntsager, som ikke var af den forventede kvalitet. Vi arbejder tæt sammen med vores leverandører, og gør vores bedste for at kvaliteten altid er i top, desværre lyder det til, at det ikke lykkedes denne gang, og for det beklager vi mange gange.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
One star for the customer service. Extremely bad delivery service. Would NOT recommend
One star for the customer service. They do their job alright. The problem of hellofresh in Denmark is there is always (ALWAYS) problems with delivery. They don't call you when they deliver then send you a 'not home message' while I am home. They call you but say something can't be delivered on time. Etc. etc. Not one week I received my box on time as schedule. They even cancelled my box for a week becaue they can't send it for some reason. Never order from Hello fresh Denmark if you respect your time. And a message for Hello fresh Denmark: Vet your delivery team before hiring them. Now you have a bunch of irresponsible no work ethic losers in the team. No wonder you don't have customers.
November 2, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Sophie.
Jeg er ked af at læse, at du har oplevet problemer med dine leveringer. Din oplevelse afspejler bestemt ikke vores standard. Vi beklager dybt for ulejligheden.
Kontakt gerne vores søde kundeservice team på +45 92 45 29 77, så vil de meget gerne hjælpe dig hurtigst muligt.
Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
beef to improve costumer service
I really like the concept of HelloFresh; it’s helped me have a more varied diet. However, I’ve faced several issues that make the experience frustrating:
• Customer Service: Every time I’ve contacted them, they haven’t offered a real solution. They aren’t flexible, leaving me with limited options and increasing my frustration.
• Vegetable Freshness: The vegetables don’t arrive fresh and are often soggy.
• Delivery Issues: Their delivery system is unreliable:
• Deliveries are often not on time.
• Packages have been left in random locations without delivery confirmation, leaving me unaware they arrived. Once, a neighbor found it and brought it to me, but by then, the ice packs had melted, and the box was destroyed.
• On other occasions, they claimed no one was home to receive the package when I was indeed there.
In summary, while I enjoy the meal variety HelloFresh offers, their service needs improvements in customer support, ingredient freshness, and reliable delivery
November 7, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Carolina.
Det er skønt at høre, at du er glad for vores koncept. Jeg er dog ked af at læse, at du har oplevet problemer med ingredienserne i din måltidskasse, og at der har været problemer med leveringen. Din oplevelse afspejler bestemt ikke vores standard. Vi beklager dybt for ulejligheden.
Kontakt gerne vores søde kundeservice team på +45 92 45 29 77, så vil de meget gerne hjælpe dig hurtigst muligt.
Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
After the first positive impression unfortunately inadequate.
After the first positive impression, I unfortunately have to say that hello fresh disappointed me across the board. Deliveries are sent spontaneously without an order. The deliveries did not correspond to the volume ordered and pork was sent to us even though we expressly did not want it. It also happened from time to time that we had to buy more products because the ones we delivered were unripe.
Everyone should try it for themselves, but be prepared for the quality to drop noticeably after the first deliveries.
Answer:
Deliveries were sent to me without request. I cannot refuse to accept these deliveries because they are simply left somewhere in the house. Then I have to agree to this because otherwise I will have problems with debt collection agencies. Why should i call customer service? he caused all of this.
October 26, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Lars.
Jeg er ked af at læse, at du har oplevet problemer med kvaliteten af ingredienserne i din levering. Vi arbejder tæt sammen med vores leverandører, og gør vores bedste for at kvaliteten altid er i top, desværre lyder det til, at det ikke lykkedes denne gang, og for det beklager vi mange gange.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
I received an invitation to use the…
I received an invitation to use the platform with a non-functional button. After several attempts, I decided to register directly via the web. Once that was done, I was not able to log in via the app or on my phone.
I tried to change my password, but the system kept sending me an email with a dysfunctional button, so I could not do that. I contacted support (via the web on my PC that I was still logged on to). Support was not able to help me solve any of the issues, even something as simple as changing my password or assisting with logging in. I was asked to send a screenshot of the email with the dysfunctional button, which I have no idea how that would have helped. I asked for an email address so I could simply forward it, but the support agent was not helpful or perhaps that is against their rules.
Anyhow, after spending an hour, I got annoyed and asked to be removed from the platform. Once that was done, I received another email to change the password, which worked! Then I asked the support agent to restore my discounts and offers that I was entitled to, but they were not able to do that.
Very poor experience so far...
October 18, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Robertas.
Jeg er ked af at læse, at det har været din oplevelse. Hvis du ønsker at oprette en ny HelloFresh konto, har du mulighed for at fange gode tilbud på vores Facebook side og Instagram. Vi beklager for enhver ulejlighed, som du har stødt på.
Du er meget velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, hvis du har spørgsmål eller brug for support.
Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
ridiculously small portions
We have used your boxes for a while but because we thought the boxes/portions for 2 people were waaaaay too small in food quantities, we opted for a box with supposedly 4 adult portions in order to have enough food for … only two adults and a very young lady that does not eat much.
But for real - Like 60gr spinach for side salat for 4 people?
400gr chicken or 300gr rice for 4 people? 700-800 gr of food for 4 adults? Who is advising you so bad? you cannot believe this is a normal portion!
HelloFresh do you not realize that you distribute your boxes to grown up people? Please consult better the portions because this is making you less favorable among other distributors and shadows the lovely amount of recipes and your utmost flexibility.
I am happy we did not order the food from you, when we had guests, because we would have had to go buy extra burgers afterwards, if we should have served 200gr of portions to our guests … it would have been super embarrassing and inconvenient at the least :/
September 25, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej MK.
Jeg er ked af at læse, at du finder vores portioner for små. Vores måltider indeholder cirka 2000-3000kJ og beregnes ud fra en gennemsnitlig anbefalet mængde på 8700 kJ per dag over tre måltider. Mange af vores kunder føler at portionerne er for store, mens andre, som i dit tilfælde, føler at de ikke er store nok. Det er en vanskelig balance, som vi arbejder hårdt på at finde, da vi ikke ønsker at bidrage til øget madspild, men ønsker at vores kunder skal være fulde og tilfredse.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Good quality of food and interesting…
Good quality of food and interesting recipes!
Would prefer more protein and less carbs as they deliver more rice or potatoes than meat per portion.
June 11, 2024
Reply from HelloFresh Danmark
Hello Zoi,
Thank you very much, for taking the time to review us.
We are very happy that you think the quality of our food is good and that the recipes are interesting. But we are also sorry that you think there should be more protein and fewer carbohydrates.
We are constantly working to improve and we appreciate your feedback.
Thank you so much for sharing your experience with us.
Kind regards
Amalie.
There are many different options and…
There are many different options and easy to follow recipes. Normally it was really hard to decide what to cook and now with Hello fresh, I dont have to think about it :)
January 14, 2024
Reply from HelloFresh Danmark
Hej Tuba.
Mange tak for 5 stjerner! Vi er utrolig glade for at høre, at du er godt tilfreds med vores koncept, der byder på mange valgmuligheder og nemme opskrifter. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
Just don't
Just don't! Their system is designed to take advantage on you by not guiding you correctly on how to manage your subscription. On top of that, once you do cancel it, the site gets all buggy and you have to contact costumer service which will eventually say "We are sorry, but your order can't be canceled". Taking advantage of your costumers is the perfect recipe for failure. Stay away
September 11, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej Daniel.
Jeg er ked af at læse, at du ved en fejl har oprettet en HelloFresh-konto og står til at få leveret en måltidskasse, som du ikke ønsker. Du kan nemt se vores retter fire uger frem inde på vores hjemmeside uden at oprette en HelloFresh-konto. Når du er inde på vores hjemmeside, vil der stå 'Ugens Menu' på toppen ude til venstre. Du kan klikke på den og vil komme frem til de retter, som er tilgængelige for den pågældende uge. Hvis du klikker på pilen mod højre, kan du også se retterne for de næste par uger.
Vi beklager meget hvis ikke det har været tydeligt nok på vores hjemmeside. Her får du et link til ugens menu uden at du behøver at oprette dig:
https://www.hellofresh.dk/menus/
Derudover kan du se vores priser uden at oprette en HelloFresh-konto ved at klikke dig ind på 'Se vores måltidskasser'. På denne måde kommer du ind på trinnet 'Vælg måltidskasse'. Her kan du se priserne på de forskellige måltidskasser. Det er først ved det efterfølgende trin 'Registrering', at du starter med at oprette en HelloFresh-konto. Du skal gennemføre alle trin for at færdigoprette en HelloFresh-konto, hvilket er tilfældet her. Vi beklager selvfølgelig, hvis ikke har været tydeligt.
HelloFresh er en fleksibel abonnementstjeneste med automatisk fornyelse, og standardindstillingen når du opretter din konto, er at modtage levering en gang om ugen. Det er årsagen til, at du står til at få leveret en måltidskasse.
Jeg kan forstå på den tilbagemelding, som du har fået fra vores kundeservice, at du har passeret vores deadline for afbestilling af din måltidskasse. Du kan når som helt stoppe, eller ændre dine ordrer, så længe du gør det før vores deadline. For leveringer lørdag og søndag er deadline tirsdag kl. 23.59. For leveringer mandag og tirsdag er deadline onsdag kl. 23.59. For leveringer onsdag, torsdag og fredag er deadline søndag kl. 23.59.
Du er velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, hvis du har opfølgende spørgsmål vedrørende dette.
Tak fordi du deler din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Reply from HelloFresh Danmark
Hi Sonia,
Thank you for taking the time to review us. We are happy that you are satisfied with our good quality and recipes.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our sweet customer service team at +45 92 45 29 77 who will be happy to help you.
Thank you for sharing your experience with us
Best regards,
Ebru / HelloFresh
stress free dinners
Recipes are really good and different from our normal dinner choices.
The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a stress free way to get dinner on the table during a busy week.
On a rare occasion, things don't work out. That's life, and we love using HF anyway!
April 30, 2024
Reply from HelloFresh Danmark
Hi.
We are happy to hear that you were satisfied with our concept.
However, we are sorry to hear that there have been errors in your deliveries.
You are very welcome to contact our friendly customer service team on +45 92 45 29 77 if you have any questions or need support.
Thank you for sharing your experience with us.
Merve // HelloFresh
We had hellofresh for over a year
We had hellofresh for over a year. It was convenient having everything ready to cook without stopping by the store after work. My complaint is there are too many extra cost to some meals. We wanted to try the "street food" meals and "international" meals but all of them are an added cost to the subscription. Ended up canceling our subscription. It would be nice if you could substitute a meal for a breakfast or lunch meal. I may come back if some changes are made.
April 10, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Kathryn,
We are always working to improve ourselves, and are happy to take your feedback on board.
Thank you for sharing your experience with us.
If you experience any problems in the future, or if you have any questions, you are always welcome to contact our friendly customer service team on phone +45 92 45 29 77, Facebook messenger or via the chat from your account, who will be happy to help you.
Best regards,
Ebru / Your HelloFresh Team
I'm a fan of the company product.
I'm a fan of the company product.
but there is a room for improvement .. I joined based on an invite offer from a friend .. boxes should have been cheaper .. they weren't.
Called support few times, each time they promised to fix it .. but kept paying full price due to lame excuses about how their system works
Long story short, I paid full price for about 10 weeks before I cancelled .. somehow I felt cheated and unsatisfied
Still, I had fun with my family picking each week meals.
Some of the meals were soo easy that my 11 years old could prepare it with minimal supervision.
July 30, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Abdelrahman.
I am sorry to read that you have experienced problems with your discount code. We apologize for the inconvenience.
If you've already been in contact with our customer service team regarding this, I'm sure the issue has been reported. Feel free to contact our customer care team on +45 92 45 29 77 to get clarification on what corrections have been made to your HelloFresh account.
Thank you for sharing your experience with us.
Merve // HelloFresh
Tomater og spinat for ganmelt
July 9, 2024
Reply from HelloFresh Danmark
Hej Vibeke.
Vi beklager dybt, at du har haft problemer med kvaliteten af tomater og spinat i din levering. Vi vil undersøge sagen og sikre, at vores ingredienser og levering lever op til vores standarder. Din tilfredshed er vores topprioritet.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, så de kan hjælpe hurtigst muligt.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Keeps on aggressively spamming by…
Keeps on aggressively spamming by sending SMS/ marketing emails, even after 1 year of unsubscribing and several clear and firm agreements on not wishing to continue.
This is a borderline illegal practice.
July 1, 2024
Unprompted review
Reply from HelloFresh Danmark
Hi Nicoleta
Thank you for taking the time to review us. I am sorry that you are disturbed by offers from HelloFresh even though you have canceled your subscription. We can easily switch off communication on your unsubscribed subscription.
If you haven't done so yet, please contact our friendly customer service team on +45 92 45 29 77 so they can help you with that.
We are always working to improve ourselves, and are happy to take your feedback on board. Thank you for sharing your experience with us.
The best greetings
Ebru / HelloFresh
Reply from HelloFresh Danmark
Hello S.,
Thanks for your review.
I am sorry to hear, that you are not satisfied with our pre-cooked potatoes. We understand that pre-boiled potato packs may not be to everyone's liking. Our goal is to provide convenient and time-saving solutions, but we appreciate your preferences and honest opinion.
If you have specific requests or suggestions on how we can improve our products, please feel free to share them with us, by calling us on +45 92 45 29 77. We are constantly working to improve our meal kits and greatly value your contribution at this point.
Best regards,
Ruki/ HelloFresh
Not so fresh
Easy to follow recipes, but the ingredients are really not so fresh. I get a delivery from monday to monday and sometimes some ingredients in the recipes have an expiry date on Saturday, 2 days before my next delivery?? Doesn't make any sense
June 9, 2024
Unprompted review
Reply from HelloFresh Danmark
Hej.
Jeg er ked af at læse, at ingredienserne ikke har været af den forventede kvalitet, og at du ikke har været tilfreds med holdbarheden af ingredienserne. Vi arbejder tæt sammen med vores leverandører, og gør vores bedste for at kvaliteten altid er i top, desværre lyder det til, at det ikke lykkedes denne gang, og for det beklager vi mange gange.
Hvis du ikke har gjort det endnu, så må du meget gerne kontakte vores søde kundeservice team på telefon +45 92 45 29 77, Messenger (Facebook) eller via chatten fra din konto, så de kan få det rapporteret og selvfølgelig kompensere dig.
Vi tager meget gerne din feedback med videre, og siger pænt tak, fordi du tager dig tiden til at dele din oplevelse med os.
Madglade hilsner
Merve // HelloFresh
Reply from HelloFresh Danmark
Hej Claus.
Tusinde tak for 5 stjerner! Det er en kæmpe glæde for os at høre, at maden er super god. Vi glæder os til fortsat at levere hos dig.
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os 💚
Madglade hilsner
Merve // HelloFresh
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