Letio Reviews 123

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and helpful, often going above and beyond to ensure a smooth process. People frequently highlight the excellent customer service, noting the team's responsiveness and clear communication, which contributes to a stress-free experience. Many also appreciate the reasonable and transparent pricing structure, finding it more straightforward and competitive compared to other agencies. However, some customers also noted issues with property management or advocacy, leading to frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the team's... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the team's quick and... See more

Price

People report positive experiences with price. Customers appreciate the transparent and reasonable fee... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

We are renting our flat with Letio. They are combination of lower pricing of online real estate, but offer in person approach of small family feel firm. Reached promissed premium and their fees are fi... See more

Rated 5 out of 5 stars

I'm a Landlord and I rented out my property with Letio in March 2025. Tabrez was very quick to reach out to us with information after our initial enquiry and since I was traveling at the time, he sche... See more

Rated 5 out of 5 stars

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he ga... See more

Rated 5 out of 5 stars

Our experience leasing our property through Letio was excellent. Their all in one fee structure was not only way more straightforward than the more well known companies, it is also way more reasonab... See more


Company details

  1. Real Estate Agency

Written by the company

We’re on a mission to make renting better for everyone. We believe that doing good is good business. Combining our industry-leading tech with a team of dedicated account managers, we aim to help you find the perfect rental solution. One of the most important decisions you will make as a landlord is setting the rental price for your property. Our letting agents help you determine the right rental price based on various factors, including location, size, condition, and current market trends. We’ll work with you to find the right balance between attracting quality tenants and achieving the best rental return for your property. Our comprehensive property management services streamline landlords’ portfolio financials into one platform. We offer tenants 24/7 management, a dedicated account manager, emergency contractor coordination, and trusted maintenance providers. Our services include secure key holding, rent collection, arrears chasing, regular financial statements, end-of-tenancy negotiations, compliance assurance, and tenant renewal management.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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Rated 5 out of 5 stars

My experience with Letio is amazing

My experience with Letio is amazing. They are the most straightforward, professional group of people I have come across. Renting my flat trough Letio was a piece of cake! They advise, guide an help trough the whole process. I cannot recommend Letio enough!!!!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, Letio have been a great help, especially as this was my first time renting my property. Communication was excellent, the marketing was very appealing and I got my flat let within a few days. They’re also good value for money, especially in comparison to some of the larger chains. Would certainly recommend.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, thank you Mark! The team behind the scenes deserve huge praise for their hard work and dedication. This is a superb service, highly recommended!

June 11, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you

Transparent, professional and communicative. I use a fully managed service. On to our second tenancy with complete trust that my interests and assets are the Letio's team's priority.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Transparent

It's our first time renting our flat but Mark has been very transparent and reassuring through the process.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Super efficient - found a tenant in 3 days

Mark and his team were super efficient and very good to work with. Their fees are reasonable and fair, in my opinion, unlike many other letting agents. They found a tenant within 3 days of the exit of the previous ones, which was outstanding. All the paperwork was handled swiftly and the whole experience was pretty stress free. I would definitely recommend Letio.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

New landlord renting property out with Letio

I'm renting my property out with Letio and so far I don't have any complaints. Mark has been really attentive and communicative throughout the letting process, from finding a tenant to constantly keeping me updated.
Others in the team like Thanushan have also been reachable and really helpful. Their communication has really been flawless.
Their pricing is also unbeatable compared to any other estate agent, and that's while also providing a better service than I've ever received from a standard brick and mortar agency. They have organised any services that need doing, like electricians without any hassle at all.
They also keep me updated every month with reports with any service fees, rent collected etc.
Thanks to everyone at Letio for making this such a stress free process.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service!

Mark and his team have been brilliant throughout the entire letting process. From the moment Mark first viewed and valued the property to the tenants moving in, he has been incredibly attentive—always quick to answer my calls, respond to messages, and keep me updated at every stage - I’ve really appreciated how proactive he’s been.

The property was let really fast, and everything went smoothly. It’s clear he knows the market well and genuinely cares about delivering a great experience.

Shoutout also to Zoubida and Nith for helping to organise get all the certificates sorted and managing the property for the tenants and looking after their issues/queries. The tenants have just moved in, and the whole process has been stress-free from start to finish.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to several other agents but…

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he gave me lots of valuable advice without any pressure to take things further. The no hidden fees aspect is not one you often find with agents. i will be following up when the time is right .

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good value, helpful and attentive staff

Appropriate tenant selection for property, helpful and polite staff. Issues resolved quickly. Good value for money. Appreciate attention to detail; delivery of documents, payments and urgent requests fulfilled in a timely manner.

April 10, 2025

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