Letio Reviews 123

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and helpful, often going above and beyond to ensure a smooth process. People frequently highlight the excellent customer service, noting the team's responsiveness and clear communication, which contributes to a stress-free experience. Many also appreciate the reasonable and transparent pricing structure, finding it more straightforward and competitive compared to other agencies. However, some customers also noted issues with property management or advocacy, leading to frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the team's... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the team's quick and... See more

Price

People report positive experiences with price. Customers appreciate the transparent and reasonable fee... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

We are renting our flat with Letio. They are combination of lower pricing of online real estate, but offer in person approach of small family feel firm. Reached promissed premium and their fees are fi... See more

Rated 5 out of 5 stars

I'm a Landlord and I rented out my property with Letio in March 2025. Tabrez was very quick to reach out to us with information after our initial enquiry and since I was traveling at the time, he sche... See more

Rated 5 out of 5 stars

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he ga... See more

Rated 5 out of 5 stars

Our experience leasing our property through Letio was excellent. Their all in one fee structure was not only way more straightforward than the more well known companies, it is also way more reasonab... See more


Company details

  1. Real Estate Agency

Written by the company

We’re on a mission to make renting better for everyone. We believe that doing good is good business. Combining our industry-leading tech with a team of dedicated account managers, we aim to help you find the perfect rental solution. One of the most important decisions you will make as a landlord is setting the rental price for your property. Our letting agents help you determine the right rental price based on various factors, including location, size, condition, and current market trends. We’ll work with you to find the right balance between attracting quality tenants and achieving the best rental return for your property. Our comprehensive property management services streamline landlords’ portfolio financials into one platform. We offer tenants 24/7 management, a dedicated account manager, emergency contractor coordination, and trusted maintenance providers. Our services include secure key holding, rent collection, arrears chasing, regular financial statements, end-of-tenancy negotiations, compliance assurance, and tenant renewal management.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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Rated 5 out of 5 stars

Happy Landlord

I am a landlord and Mark of Letio helped me find fantastic tenants who have recently renewed their lease for another two years. They are now helping me with the day to day management and I find Nith and the team to be very responsive, even at weekends. I am on the whole really happy and glad I chose Letio as my letting agent.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

The Letio team has been extremely professional in managing my property in London. They’ve handled it for the past two years, always ensuring they find the right tenant. Their attention to detail and reliability have made the process smooth and stress-free

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

hassle-free renting experience

I had a fantastic experience with Letio. From the very beginning, the team were incredibly responsive and helpful, making the whole process smooth and stress-free. They arranged a video viewing as we are abroad, kept communication clear and prompt, and ensured everything was well-coordinated with the landlord which saves so much time and energy on our end.

On the day we got the keys, we encountered a few unexpected issues, but Mark handled everything like a true professional. His efficiency and reassurance made all the difference, and we really appreciated his quick action. Overall, a highly reliable and professional team—I’d definitely recommend them to anyone looking for a hassle-free renting experience!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great value-for-money property management services

Letio fully manages my tenanted property in London. They provide a full and comprehensive service and have made the whole letting process very easy and seamless for me! Letio provide a very high standard of service at a very competitive rate. Their staff are always very responsive on email and are always professional and polite. I highly recommend their services!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Transparency – Highly Recommend Letio!

When I began searching for a letting agency to rent out my charming flat, I carefully compared several small-sized agencies. I quickly realised that pricing models varied significantly—some lacked transparency, were difficult to understand, or ranged from very cheap to extremely expensive, yet offered the same services.

With Letio, however, the experience was completely different. Their pricing structure was simple, straightforward, and transparent. I appreciated the opportunity to discuss the details of the process in person, receive expert advice on market pricing, and select the best package for my needs—without ever feeling pressured into a higher-priced option.

The entire process was smooth, and the team's honesty, care, and professionalism made a real difference. I also love the convenience of their app, which allows me to track payments effortlessly. The tenants they found are wonderful, and I receive regular newsletters on market trends as well as updates on policy changes—demonstrating their genuine commitment to customer care.

If you’re looking for a reliable and transparent letting agency, I highly recommend Letio

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Letio

Highly recommend Letio, they've been really good: efficient, fast-responders and with excellent communication

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mark & the Letio team go above & beyond!

Mark & his team go above & beyond! Wish all letting agents were like Letio! They are professional, helpful, friendly & efficient. Nothing is too much trouble for them and they look after their landlords which is reassuring. We are a nationwide property investment company and would not hesitate to use them on for all our rental properties.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience

Mark, Lea, Nith have been highly responsive and kind, trying to help me find solutions whenever issues came up with the management of the building, or with the tenants

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Efficient and Friendly

Mark was very efficient and down to earth. He told me everything I needed to know and do. The flat was let out to great tenants at a good price very quickly. I had a very positive and easy experience with Letio and highly recommend using them.

May 1, 2024
Unprompted review

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