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Super Reviews 522

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TrustScore 4.5 out of 5

4.6

Insurance Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency, often highlighting their courteous and caring approach. The service provided is frequently described as excellent, with many appreciating the promptness and thoroughness of the technicians. People also commend the clear explanations and helpful advice given regarding appliance maintenance and repair options. However, some customers were dissatisfied with aspects of the product and customer service. A few people experienced issues with repairs not being fully resolved on the first visit or with products breaking down shortly after service. There were also instances where customers reported long wait times for repairs, a lack of communication, and difficulties in escalating issues to management, leading to frustration and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise technicians for being polite,... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers report positive outcomes, such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise specific agents like... See more

Technology

Users describe positive interactions with technology. Customers consistently praise the technicians for being... See more

Based on these reviews

Rated 5 out of 5 stars

James R. was an excellent appliance repair technician. He was knowledgeable, skilled, fast, courteous, and caring. Not only did he move effectively and kindly through the entire process, but he spent... See more

Rated 5 out of 5 stars

Paul did an absolutely amazing job repairing my dishwasher. From the moment he arrived, it was clear he’s not only highly skilled but also ethical and trustworthy. He took the time to thoroughly asses... See more

Company replied

Rated 5 out of 5 stars

Super HelloSuper is very professional in helping with my service for my garage door. They hired an excellent professional company, Advanced Garage Doors. They did a great job, showed me how to spray t... See more

Rated 5 out of 5 stars

I have to say, the company has really improved. I’ve been a customer since 2022 and went 11 months without needing to file a claim. Recently, however, we had several claims, and I was impressed with h... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

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Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Completed and pleased

I was pleased with my experience. Set up service was easy and fast and Max Appliance was great they got my dishwasher fixed and was on time, no complaints here.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great attitude and Nice

Was on time and went to work checking out what the washer problem was. Found the problem and will return tomorrow with parts and fix it.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Honest, punctual, polite service technician

Previous technician told us something was broken in our refrigerator filter assembly and would need replacement the next time we needed to change the filter.

Appreciated the honesty of this technician who explained replacement of filter assembly was not necessary and nothing was broken. Also made sure we knew how to correctly install the (somewhat tricky) replacement filter.
He was also punctual and polite.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

THE WORST EVER!

If I could rate them lower I would. We had our ice-maker stop working August 26, 2025. It was finally replaced and working on November 14, 2025. It was nothing but a headache. It stopped working in March 2026, the same parts they replaced are bad again. THEY WILL NOT RE-ORDER THE PARTS THAT ARE COVERED BY WARRANTY. The company that supplied they parts will only work with the warranty company. Understand we are not asking them to provide service, simply to get the parts replaced that would cost them no money! And to add to frustartion I am unable to talk to anyone other than a customer service rep. Apparently they have no managers or supervisors working. Well, at least that is what I have been told. STAY AWAY!!!

March 12, 2026
Unprompted review

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