James R. was an excellent appliance repair technician. He was knowledgeable, skilled, fast, courteous, and caring. Not only did he move effectively and kindly through the entire process, but he spent... See more
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Company details
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Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Contact info
120 2nd Street, 4th Floor , 94105, San Francisco, United States
- (844) 99-SUPER
- customerservice@hellosuper.com
- hellosuper.com
Replied to 36% of negative reviews
Typically replies within 24 hours
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Great service
Emin was timely and professional. Found the issue with my washer almost instantly and was able to talk me through my options and got the washer working again. He’s very kind and professional and takes pride in his work. Very appreciative of his service today!
Mike was very knowledgeable and took…
Mike was very knowledgeable and took the time to show me what was wrong with my machine and shared some tips for preventive maintenance down the road.
Pleasantly surprised
Ryan was very competent and skilled the work was done quickly and efficiently, and he was extremely courteous.
Once again
Once again, Puls has provided me with a great technician in Roy, who arrived on time and did a fantastic job.
I highly recommend this company for servicing your appliances!
Rijad was on time
Rijad was on time. Not sure if freezer is going to stay cold enough Seems like items are thawing out. Will check in a few hours.
Outstanding service by Mahdy!
Mahdy was articulate, knowledgeable and thorough…Appreciated his professionalism very much..
Great customer service
Professional, punctual, and great communication from Ryan and Puls from the moment I made my same day appointment. The time slots were extremely accommodating especially for people who work. I only got a quote but may use them to fix my freezer also.
The technician was quick
The technician was quick, efficient and knew his stuff. Courteous service.
Super HelloSuper is very professional…
Super HelloSuper is very professional in helping with my service for my garage door. They hired an excellent professional company, Advanced Garage Doors. They did a great job, showed me how to spray to maintain the springs. They were very clean, no mess, I can't say enough about both compies. Yes, I renew my policies for next year, that's how happy I am with HelloSuper company. Always taking care of there cumtomers.
The manner in which my appointment was…
The manner in which my appointment was handled was great. Each step was easy to follow and all inquiries were addressed.
Luis arrives at the scheduled time
Luis arrives at the scheduled time
It ended up being my fuel pump
I'm very satisfied with the price that I was charged for labor and parts
My machine is back to normal
Paul did a very good job.
Faulty gas burner replaced.
The front burner on my gas stove was unreliable. Sometimes it would light; sometimes it wouldn’t. I was advised to replace all the burners on my stove because of its age. Even though this cost me more than I expected, it was the right advice. The replacement was successful.
Artem’s Review
Artem was punctual, knowledgeable and helpful. He took pictures of the refrigerator to let me know what was wrong and how he fixed it, and what to do in the future to avoid similar problems.
Fast and well done
Fast and well done. Love that I could get service on a Saturday.
He walked me through everything he was…
He walked me through everything he was doing... and explained what was going on
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