Easy to purchase tickets. Bought tickets for the Vegas Knights ice hockey team Vs Vancouver Canucks. The stadium map and seating plan made it easy to find where seats were available and the prices. A... See more
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I was a bit concerned the nearer to the date we got and I hadn't received the tickets for Alex Warren. The day before he concert, I emailed and got a reply within 10 minutes, confirming everything w... See more
Company replied
I got my tickets on time. I did have some worries when the tickets were not there and the answers I was getting were obviously automatically generated and sounded like ‘don’t worry we’re dealing with... See more
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Hello Tickets is a reliable organisation for buying tickets. They replay to all your questions in a helpfull way. Sorry for all our questions because we received our tickets only 2 days in advance wh... See more
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Company details
Written by the company
Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.
Contact info
Madrid, Spain
- hellotickets.com
4.3
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hellotickets
Great,
Thank you very much for your kind words.
Best regards from the entire Hellotickets team.
After reading other reviews of tickets…
After reading other reviews of tickets arriving last minute and some of working. I was concerned this would happen to me.
We were refused entry to the venue with the original QR code sent from hello tickets.
Although this was very annoying, and a worry that we had been scammed, I sent messages to the customer services.
Within 30 minutes, the issues was resolved and we recieved the correct QR code to gain entry.
Customer services kept intouch throughout the evening to make sure everything was ok.
I was very impressed with the service.
I would use Hello tickets again.
May 2, 2026
Unprompted review
Reply from Hellotickets
Thank you so much for your positive feedback! We hope to see you again soon for more adventures with Hellotickets.
Mariana Y.
Everything went fine
Everything went fine. It is very easy to make a reservation. Instructions were very clear and trip to Krka was pleasent and our guide Nina was great
May 2, 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear that making a reservation was easy, the instructions were clear, and you enjoyed your trip to Krka.
We're also glad Nina made your tour special.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Brilliant personal messages to ensure…
Brilliant personal messages to ensure tickets were received ok including a phone call on the morning of the match
April 27, 2026
Reply from Hellotickets
Hello Frank,
Thank you for your kind words and for highlighting our personal messages and phone call on the day of the match. We’re delighted you had a great experience with us.
We hope to see you again soon for new adventures in Hellotickets.
Olivia Dean tickets booked 8 months in advance
I ordered tickets for Olivia Dean August 2025. I was a little worried when advised after, that the tickets would arrive on the day of the concert in April 26. I was very happy and relieved that Hellotickets sent the tickets 3 days before the concert. Very happy with the service and will def book again with them.
April 27, 2026
Reply from Hellotickets
Thank you very much for your review and for sharing your experience.
We’re glad to hear that you received your tickets in advance and that the process met your expectations.
We hope to see you again soon at HelloTickets.
Elsa A.
Everything straight forward!!
April 27, 2026
Reply from Hellotickets
Thank you for your feedback! We're glad to hear everything was straightforward with your booking.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
HORRIBLE EXPERIENCE
I bought my tickets last year in September, the ticket number is #1625385. Today I tried to log into my account and cancel it due to being unable to attend the concert anymore. First, I couldn’t get into my account because it said there’s no account with that email, which it clearly is. And second, LET ME CANCEL the tickets or at least send me them so I can sell them. I sent two emails to contact you and nothing happened. HORRIBLE experience, please cancel my tickets!!!!
September 25, 2025
Unprompted review
Tickets delivered in time and as…
Tickets delivered in time and as described. No issue with use at the stadium
April 26, 2026
Reply from Hellotickets
Thank you for sharing your experience! We're glad to hear your tickets arrived on time and worked perfectly at the stadium. We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Reply from Hellotickets
Thank you for your excellent feedback! We're delighted to hear that everything went smoothly with your service. We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Reply from Hellotickets
Thank you for your kind words! We're glad you found the process easy and appreciated our quick response. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Great experience
April 26, 2026
Reply from Hellotickets
Thank you for sharing your great experience!
We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
I was afraid that tickets will be sent…
I was afraid that tickets will be sent too late but everything went very smoothly we received the tickets well in advance! It was a great experience! I highly recommend it 😊
April 26, 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience! We're glad to hear you received your tickets well in advance and that everything went smoothly. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Everything was ok
Everything was ok, from the booking till the delivery of the tickets. We received them quite late but due to the excellent communications we got, we didn't worry.
April 28, 2026
Reply from Hellotickets
Thank you for your positive feedback and for highlighting our communication throughout your booking. We're glad everything went smoothly, even with the late ticket delivery. We hope to see you again soon for new adventures in Hellotickets
Andrea M.
I have been waiting for two tickets for…
I have been waiting for two tickets for a Take That event for the 6th of June in Coventry since start of the year.
April 6, 2026
Unprompted review
Reply from Hellotickets
Hello,
We’re sorry for the uncertainty! We will send your tickets as soon as we receive them from our providers. In some cases, this may be 1–2 days before the event. Tickets always arrive in time for you to enjoy the event without worries, even if sometimes they take a little longer to arrive!
Please feel free to contact us with any questions, and we will respond as quickly as possible.
Kind regards,
The Hellotickets Team.
This Zaanse Schans day trip from…
This Zaanse Schans day trip from Amsterdam was honestly one of the highlights of our stay. What made it truly special was our guide — not just knowledgeable, but a real local personality with strong connections to the people living in the village.
Thanks to that, we got access to genuine local insights you simply wouldn’t experience on a standard tour. It never felt staged or rushed — quite the opposite. The whole experience was smooth, well-paced, and very personal.
We didn’t feel like we were on a “tour” at all, but rather being shown around by someone who truly belongs there and loves sharing it.
A very well-rounded and memorable experience — highly recommended.
April 26, 2026
Unprompted review
Reply from Hellotickets
Thank you so much for sharing your experience! We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
You’ve exceeded my expectation
You’ve exceeded my expectation
Thanks for your service
Your support is very helpful and thoughtful too
Everything went smooth
Totally worth it
April 28, 2026
Reply from Hellotickets
Thank you for your wonderful feedback! We're delighted to know our support exceeded your expectations and that everything went smoothly. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Had a great time,after initial concern.
I was a bit concerned the nearer to the date we got and I hadn't received the tickets for Alex Warren. The day before he concert, I emailed and got a reply within 10 minutes, confirming everything was ok and this was the normal process. That evening the tickets arrived by email and were quickly uploaded to the AXS app so all was good. The tickets were for my daughter and she had an amazing time. I would use Hellotickets again.
April 21, 2026
Reply from Hellotickets
Thank you for sharing your experience! We're glad everything worked out and your daughter enjoyed the concert. We hope to see you again soon for more events.
Nadia D.
Really easy to buy tickets
Really easy to buy tickets.
These were a birthday gift and the whole process of buying, receiving and transferring the tickets was very easy.
April 29, 2026
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear that buying, receiving, and transferring the tickets was easy and that they made a great birthday gift. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
theft
Buying was easy, but getting a refund was a nightmare. I ended up losing $300 just trying to save some money. This is a perfect example of why 'buy cheap, buy twice' is so true. Stay away.
February 22, 2026
Unprompted review
AVOID THIS COMPANY.…
AVOID THIS COMPANY.I bought tickets over a year ago to a football match in May .Since then a family member has become very seriously ill and we cannot attend.I told them the change in circumstances and asked if I could have a refund for at least some of the money the answer was NO please refer to terms and conditions.What I dont understand is they dont even offer any sort of cancellation plan when you book so you NEVER have any chance of getting a REFUND
Also every few weeks I keep getting asked to give passport details for every guest attending with a different email address for each onenwhich for just football tickets and I dont understand why .Its very personal info to give over to a ticket seller.
AVOID THIS COMPANY AT ALL COSTS
April 28, 2026
Unprompted review
Reply from Hellotickets
Hello Elaine,
We are very sorry that your purchasing experience was not satisfactory.
We would simply like to clarify that tickets for most concerts and sporting events around the world are non-cancellable unless the event itself is cancelled. This case is no exception to that rule, which means we are not permitted to cancel reservations made under a customer’s name, so unfortunately we were unable to process the cancellation.
Thank you very much.
The Hellotickets Team.
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