Hellotickets Reviews 3,645

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being smooth, well-paced, and very personal, with many highlighting the excellent communication and helpful staff. People often found the user experience to be easy and hassle-free, appreciating the clear information and timely delivery of tickets. However, some customers also noted issues with the ordering process, particularly regarding ticket delivery and format, with a few experiencing delays or difficulties accessing their e-tickets. There were also mentions of prices being higher than expected or concerns regarding unconfirmed event dates.

What people talk about most

Order

Users describe ambiguous interactions with order. While some customers report an easy ordering process and... See more

Service

People report positive experiences with service. Many customers praise the warm, friendly, and efficient... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding prices super easy and reasonable, even... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers found the process of buying,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, well-paced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to purchase tickets. Bought tickets for the Vegas Knights ice hockey team Vs Vancouver Canucks. The stadium map and seating plan made it easy to find where seats were available and the prices. A... See more

Company replied

Rated 4 out of 5 stars

I was a bit concerned the nearer to the date we got and I hadn't received the tickets for Alex Warren. The day before he concert, I emailed and got a reply within 10 minutes, confirming everything w... See more

Company replied

Rated 4 out of 5 stars

I got my tickets on time. I did have some worries when the tickets were not there and the answers I was getting were obviously automatically generated and sounded like ‘don’t worry we’re dealing with... See more

Company replied

Rated 4 out of 5 stars

Hello Tickets is a reliable organisation for buying tickets. They replay to all your questions in a helpfull way. Sorry for all our questions because we received our tickets only 2 days in advance wh... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gorillaz

Very helpful every step of the way and the concert was great!

March 29, 2026
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Reply from Hellotickets

Thank you for your wonderful feedback! We're delighted to hear you found our team helpful every step of the way and that you enjoyed the concert.

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Everything was OK!

March 24, 2026
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Reply from Hellotickets

Thank you for sharing your experience! We're glad everything was OK with your booking. We hope to see you again soon for new adventures in Hellotickets

Mariana Y.

Rated 5 out of 5 stars

Ours chased the ticket

Ours chased the ticket, on receipt mail received. And 3hours later I had the ticket in second mail, just the fees are really expensive

March 27, 2026
Unprompted review
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Reply from Hellotickets

Thank you for sharing your experience! We hope to see you again soon for new adventures in Hellotickets

Mariana Y.

Rated 5 out of 5 stars

We had a blast

We had a blast. My dad bought the tickets for us. Process was great.

March 28, 2026
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Reply from Hellotickets

Thank you for sharing your experience! We're glad you and your family enjoyed the event and found the ticket process smooth. We hope to see you again soon for new adventures in Hellotickets.

Mariana Y.

Rated 5 out of 5 stars

Great seats and easy purchase process

Great seats and easy purchase process. Will use again!

March 28, 2026
Unprompted review
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Reply from Hellotickets

Thank you for your kind words! We're glad you enjoyed the seats and found the purchase process easy. We look forward to welcoming you again for more great experiences with Hellotickets.

Mariana Y.

Rated 5 out of 5 stars

Trustworthy

Trustworthy

March 27, 2026
Unprompted review
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Reply from Hellotickets

Thank you for your trust and for sharing your experience with us. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

NHL Hockey tickets In Ottawa,

Never heard of HelloTickets, was a bit scared of using the site.
Got 5th row seats for a great price.
A few days before our game started to receive reminder emails about my Tickets , nice to know they hadn't forgotten about me, reassured me that all was good to go, nice touch!

March 26, 2026
Unprompted review
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Reply from Hellotickets

Thank you for sharing your experience! We're glad you enjoyed your seats and found our reminders helpful. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Really mind blowing

Really mind blowing
Awesome experience for the first time .so happy :)

March 27, 2026
Unprompted review
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Reply from Hellotickets

Thank you for sharing your awesome experience and positive feedback. We're thrilled you had a mind-blowing first time with us. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

All good

All good
Good service

March 22, 2026
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Reply from Hellotickets

Thank you for your kind words and for sharing your experience!

We're delighted to hear that everything went well and that you enjoyed our service.

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 4 out of 5 stars

Was hoping for meet and great as…

Was hoping for meet and great as tickets were very expensive, show was fantastic but tickets cost a lotttt

March 28, 2026
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Reply from Hellotickets

Thank you for sharing your feedback! 

We look forward to seeing you again soon for new adventures with Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Very good service indeed

Very good service indeed

March 22, 2026
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Reply from Hellotickets

Thank you for your kind words and for sharing your experience. 

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Really easy process for selection and…

Really easy process for selection and purchase

March 20, 2026
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Reply from Hellotickets

Thank you for sharing your experience! We're glad to hear the selection and purchase process was really easy for you. We hope to see you again soon for new adventures in Hellotickets

Mariana Y.

Rated 5 out of 5 stars

It was great and I definitely…

It was great and I definitely recomended it.

March 25, 2026
Unprompted review
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Reply from Hellotickets

Thank you for your wonderful feedback and for recommending us! We're delighted you had a great experience.

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Rodrigo was a great story teller

Rodrigo was a great story teller, we enjoyed the tour, the food and the music

March 21, 2026
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Reply from Hellotickets

Hi Simon,

Thank you for sharing your experience! We're delighted to hear you enjoyed the tour, the food, and the music. Rodrigo will be thrilled to know his storytelling made your day special. We hope to see you again soon for new adventures in Hellotickets

Luise S.

Rated 5 out of 5 stars

It was a great experience especially…

It was a great experience especially for my grandson

March 17, 2026
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Reply from Hellotickets

Thank you for sharing your wonderful experience! We're delighted to hear your grandson had a great time. We hope to see you again soon for new adventures in Hellotickets

Rated 5 out of 5 stars

Got tickets for an evening europa…

Got tickets for an evening europa league game.Easy to find tickets, I was kept upto date all the way along. The tickets arrived the day before the event and we had some really good seats.

March 20, 2026
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Reply from Hellotickets

Thank you for sharing your experience! It's great to hear your tickets arrived on time and that you enjoyed excellent seats. We hope to see you again soon for new adventures in Hellotickets.

Mariana Y.

Rated 5 out of 5 stars

Please try to make the e ticket more…

Please try to make the e ticket more experience a more joyful experience.
For a 75 year old who uses the mobile phone for texts and personal phone use only the e ticket is a very scary experience.
Otherwise, a great show
Thank you.

March 22, 2026
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Reply from Hellotickets

Thank you for your feedback and for sharing your experience. We appreciate your suggestion about making the e-ticket process easier, especially for those less familiar with mobile technology. We're glad you enjoyed the show and will keep your comments in mind as we continue to improve. We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Great experience & great tickets it…

Great experience & great tickets it made purchasing very easy. I also have to customer service was excellent.

March 24, 2026
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Reply from Hellotickets

Thank you for sharing your great experience and for your kind words about our customer service. We're delighted to know the purchasing process was easy for you.

We hope to see you again soon for new adventures in Hellotickets.

Elsa A.

Rated 5 out of 5 stars

Simple and nice.

March 18, 2026
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Reply from Hellotickets

Thank you for your kind words! We're glad you found the experience simple and nice. We hope to see you again soon for new adventures in Hellotickets

Elsa A.

Rated 5 out of 5 stars

Transaction sans difficulté

Transaction sans difficulté

March 14, 2026
Unprompted review
Hellotickets logo

Reply from Hellotickets

Merci beaucoup pour votre retour positif ! Nous sommes ravis que votre transaction se soit déroulée sans difficulté.

Nous espérons vous revoir bientôt pour de nouvelles aventures avec Hellotickets.

Elsa A.

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