Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... See more
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Review summary
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Brilliant experience. I only booked a day before and got a driver, a transit and two movers. Booking was very easy. I was kept informed at every stage. Max and his team were professional, reliable, ki... See more
Company replied
Very reliable. Delivered our boxes ahead of time for us to pack, pick up for loading was timely and everything happened smoothly and as agreed. Mohammed was easy to reach and regularly in touch with u... See more
Company replied
hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id... See more
Company replied
Company details
Written by the company
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Contact info
46 Harvey House, TW8 0DJ, Brentford, United Kingdom
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4.6
Excellent
2K reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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We had an excellent experience with Kaiwan
We had an excellent experience with Kaiwan as our man-with-a-van driver. He arrived 10 minutes early, which immediately set a great tone for the day. From the outset, he was incredibly efficient and clearly very experienced—his skill in stacking and organising boxes made a huge difference and helped everything run smoothly.
What really stood out was his initiative and willingness to go above and beyond. While we were busy sorting out our self-storage unit, he got stuck in and helped unpack without even being asked, which we really appreciated.
Overall, we couldn’t be happier with the service. Professional, hardworking, and genuinely helpful throughout—10/10, we would highly recommend!
April 3, 2026
Unprompted review
Reply from Hello Vans
Hi Matthew, thank you so much for the glowing review! We are thrilled to hear that Kaiwan provided such an exceptional experience. Punctuality and efficiency are core to what we do, and it’s great to know his expertise in organizing and stacking made your move run so smoothly.
We’re especially proud of his initiative in helping you unpack at the storage unit—going above and beyond is exactly what we strive for. We will be sure to pass your 10/10 recommendation along to him!
Best regards,
The HelloVans Team
SAVED THE DAY
We needed a van and 2 men at the last minute to do a house move as the date had been moved and the removal company couldn't do that date. The crew rang the night before to confirm and turned up ontime, worked hard for the 4hrs and had to extend for an extra hour. Excellent service and saved the day for us.
March 26, 2026
Unprompted review
Reply from Hello Vans
Hi Michael, thank you so much for the fantastic review! We know how stressful it can be when moving dates shift at the last minute, so we’re incredibly happy we could step in and save the day for you.
It’s great to hear the crew’s communication and punctuality gave you some peace of mind. We’ll be sure to let them know their hard work during those five hours made such a difference. Thank you for choosing us for your house move!
Best regards,
The HelloVans Team
Excellent service
Excellent service! Highly recommended. Shahid and hamza
April 1, 2026
Unprompted review
Reply from Hello Vans
Hi Nicola, thank you for the excellent feedback! We are so glad to hear that you had a great experience with our service. Shahid and Hamza are dedicated professionals, and we’ll be sure to pass along your kind words to them. Thank you for the high recommendation!
Best regards,
The HelloVans Team
Family of four house move did within 5…
Family of four house move did within 5 hrs on two trips
Absolutely amazing and brilliant service arrived on time, great people with laughs and very polite and friendly. Very fast with their work did it before our booked amount of time.
April 1, 2026
Unprompted review
Reply from Hello Vans
Hi Kayleigh, thank you so much for the amazing review! Moving a family of four is no small task, so we are thrilled to hear that our team was able to get everything done in just five hours and two trips.
It’s great to know the team brought some good energy and laughs to your moving day while staying efficient and professional. We always aim to get the job done ahead of schedule whenever possible! Thank you for choosing us for your family move.
Best regards,
The HelloVans Team
Super quick service and punctual
Super quick service and punctual. I requested a man and van service to help me move from flat to flat in London. Arrived right on time and managed to load up my things in 20 minutes. Thank you!
March 30, 2026
Unprompted review
Reply from Hello Vans
Hi Fiona, thank you for the great feedback! We're so glad we could make your move between flats in London quick and stress-free. Punctuality is a top priority for us, and it’s wonderful to hear the team had you loaded up and ready to go in just 20 minutes.
We appreciate the support and wish you all the best in your new home!
Best regards,
The HelloVans Team
Reply from Hello Vans
Hi Charlie, thank you for the feedback! We’re so glad to hear the service was exactly what you needed. Efficiency and helpfulness are what we aim for every time.
Best regards,
The HelloVans Team
Farid and the team did great job moving…
Farid and the team did great job moving our stuff to the new place in time and with diligence. Thank you, good service for a fair price!
March 30, 2026
Unprompted review
Reply from Hello Vans
Hi Vladyslav, thank you for the wonderful feedback! We are so pleased to hear that Farid and the team handled your move with diligence and got everything to your new place right on time.
Providing high-quality service at a fair price is exactly what we aim for, and we truly appreciate you recognizing the team's hard work. Congratulations on your new home!
Best regards,
The HelloVans Team
Aftab was absolutely fantastic!
Aftab was absolutely fantastic!
No stress, no hassle. Super quick and efficient. Made moving house a breeze.
March 30, 2026
Unprompted review
Reply from Hello Vans
Hi Charlie, thank you so much for the fantastic feedback! We are thrilled to hear that Aftab made your moving day such a breeze. We know how stressful moving house can be, so it's great to know he was able to provide a quick, efficient, and hassle-free experience for you.
We'll be sure to share your kind words with him!
Best regards,
The HelloVans Team
On time delivery
On time delivery! Helpful throughout and went above and beyond when asked!
Thanks
March 27, 2026
Unprompted review
Reply from Hello Vans
Hi Nathan, thank you for the great review! We’re so glad to hear the delivery was on time and that the team was helpful throughout the process. We always strive to go above and beyond for our customers, so it’s wonderful to know that effort made a difference for you.
Thanks for choosing us!
Best regards,
The HelloVans Team
Thanks so much for the help Aftab Khan
March 29, 2026
Unprompted review
Reply from Hello Vans
Hi Anna, thank you for the kind words! We’re so glad to hear that Aftab Khan was able to help you out and provide a great experience. We will be sure to pass your thanks along to him!
Best regards,
The HelloVans Team
Absolutely suberb service from Adam and…
Absolutely suberb service from Adam and his colleague.
They worked so hard and got everything done within my selected time.
Friendly, polite and professional. I will always use and recommend Adam.
Thank you Adam!
March 3, 2026
Unprompted review
Reply from Hello Vans
Hi Catherine, thank you so much for the superb review! We are delighted to hear that Adam and his colleague provided such a professional and friendly service. It's great to know they worked hard to get everything finished perfectly within your scheduled time.
We truly appreciate your loyalty and your recommendation—we'll be sure to pass your thanks along to Adam!
Best regards,
The HelloVans Team
Five star service
March 28, 2026
Unprompted review
Reply from Hello Vans
Hi Naseer, thank you so much for the five-star rating! We truly appreciate the support and are glad you had a great experience with our service.
Best regards,
The HelloVans Team
Fantastic service from two lovely young…
Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the pleasure of meeting. Thank you to you both!
Also, every interaction with the Hello Van company was reassuring, positive and kind. 5 stars all round and HIGHLY RECOMMENDED
March 28, 2026
Unprompted review
Reply from Hello Vans
Hi Michelle, thank you so much for the glowing five-star review! We are absolutely delighted to hear that Hamza and Shahid provided such a fantastic experience. They truly take pride in handling every item with genuine care, so it’s wonderful to know they are the best team you’ve worked with.
We also appreciate your kind words about our office team. We strive to make every interaction reassuring and positive, and it’s great to see that reflected in your move. Thank you for the high recommendation!
Best regards,
The HelloVans Team
5* Service
Bakhter and the team were absolutely fantastic. Highly recommend.
Nothing was too much, very professional.
March 27, 2026
Unprompted review
Reply from Hello Vans
Hi Lucy, thank you so much for the five-star review! We are thrilled to hear that Bakhter and the team provided such fantastic service for you.
It’s great to know their professional "can-do" attitude made a difference, and we truly appreciate your high recommendation. We’ll be sure to pass your kind words along to the team!
Best regards,
The HelloVans Team
Excellent in every aspect…
They were Early they were polite and worked fast and efficiently a real credit. They made a stressful day go seamlessly and I can't be more thankful.
March 25, 2026
Unprompted review
Reply from Hello Vans
Hi Rian, thank you so much for the wonderful review! We’re delighted to hear that the team arrived early and worked efficiently to make your moving day seamless. We know how stressful moving can be, so knowing our team could help take that weight off your shoulders is the best feedback we could receive.
We’ll be sure to pass your thanks along to the crew!
Best regards,
The HelloVans Team
This was out 2nd time using hello vans…
This was out 2nd time using hello vans for a home move. Our team this time was Rasul, Qasem and Ani. They worked hard and were efficient and accommodating and took great care with the furniture. We had an exceptionally heavy sofa that needed moving down stairs - very difficult to do and they did it well. We also had to extend by 2h on the day itself and they were happy to accommodate this. Very competitive price too
March 23, 2026
Unprompted review
Reply from Hello Vans
Hi Els, thank you so much for choosing us for the second time! We are thrilled to hear that Rasul, Qasem, and Ani provided such an efficient and accommodating service for your home move.
Moving exceptionally heavy furniture like that sofa down stairs is a real challenge, so it’s great to know the team handled it with such care and skill. We are also happy we could remain flexible and extend the booking on the day to ensure everything was finished perfectly for you.
We truly appreciate your continued support and your kind words regarding our pricing. Enjoy your new home!
Best regards,
The HelloVans Team
A Waste Of An Afternoon!
I was promised a call back at 4.30pm today for which I purposely waited 90 minutes. Then, when I tried calling them at 6pm, a message stated there was "nobody in the office to take my call"; and also that their voicemail "inbox was full". Then their line automatically disconnected me!
March 23, 2026
Unprompted review
Reply from Hello Vans
Hi Paul, please accept our sincerest apologies for the frustration and inconvenience this has caused. This is certainly not the level of service we strive to provide, and we understand how disappointing it is to wait for a call that doesn't come, only to find the office lines unavailable.
We are currently looking into why our callback system and voicemail failed to meet our standards today. We would like to make this right immediately—could you please reach out to us via email or our website contact form so a manager can prioritize your move and address these communication gaps?
Thank you for your patience, and we hope to have the chance to resolve this for you.
Best regards,
The HelloVans Team
Absolutely amazing
Absolutely amazing! Good value and amazing service! Would book again!
March 22, 2026
Unprompted review
Reply from Hello Vans
Hi Melissa, thank you so much for the absolutely amazing review! We’re thrilled to hear that you found our service to be great value and high quality. Knowing that you’d book with us again is the best compliment we could receive.
We look forward to helping you with your next move!
Best regards,
The HelloVans Team
Driver never turned up
March 8, 2026
Unprompted review
Reply from Hello Vans
Hi Charles, please accept our deepest apologies for this experience. We understand how incredibly frustrating and stressful it is when a driver does not show up as scheduled, and this is certainly not the standard of service we aim to provide.
We would like to investigate exactly what happened with your booking and resolve this immediately. Could you please contact us directly via our website or email so we can look into your details and make things right?
Thank you for your patience, and we hope to have the opportunity to rectify this for you.
Best regards,
The HelloVans Team
Professional and Helpful
Mehdi and his team were very very professional, they did a great job in a timely manner. They were very carful and considerate. Thank you very much!
March 20, 2026
Unprompted review
Reply from Hello Vans
Hi Saleh, thank you so much for the kind words! We are thrilled to hear that Mehdi and his team provided such professional and considerate service. Taking care of your belongings while maintaining a timely pace is exactly what we strive for.
We'll be sure to pass your thanks along to Mehdi and the rest of the crew!
Best regards,
The HelloVans Team
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