Wisp Reviews 11,029

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting how simple it is to obtain prescriptions and access care without the usual hassle of traditional doctor visits. Many appreciate the quick turnaround times for prescriptions and the convenience of resolving issues promptly, even on weekends. People often describe the process as seamless and respectful, making it an excellent option for those with busy schedules or specific healthcare needs. However, some people were dissatisfied with certain aspects, particularly regarding response times, with a few experiencing long waits for replies or prescription approvals. There were also instances where customers felt the product information was unclear or that there were discrepancies with the products received. Additionally, some reviewers expressed concerns about pricing and felt that the cost of services or products was not always transparent or consistent.

What people talk about most

Service

Consumers find service to be positive, often highlighting excellent communication and fast responses, with... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the platform's ease of use,... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the ease of access to... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast service, with some... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription. That sai... See more

Rated 5 out of 5 stars

I love using wisp. It’s quick and easy to use and great for busy people with busy schedules. I hate going to the doctor and sitting in the waiting room when I know what’s wrong and know what treatment... See more

Rated 5 out of 5 stars

This was hands-down one of the easiest and most efficient healthcare experiences I’ve had. I knew exactly what I needed for my infection, and the process to get antibiotics was quick, straightforw... See more

Rated 5 out of 5 stars

I had been with Twentyeight Health for a few years and to my disappointment found out that they were charging me a premium rate which I had never signed up for so I cancelled my membership with them a... See more


Company details

  1. #34 of 45 best companies in Online Prescription Medication Vendor
  2. #6 of 6 best companies in STD Testing Service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
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Rated 1 out of 5 stars

Worst experience ever

I requested a zofran prescription at 12am and its past 1:00 pm and I've heard nothing back. Theres nothing fast about this place. It's advertised that a zofran prescription is fast and easy with a zofran prescription approved and sent within 1-2 hours but clearly that's not the case. It's frustrating and extremely disappointing. They have you pay before a doctor even reviews your request and your left waiting hours and hours with nothing, even waited 7 hours just to get a response back from a message I sent. I will never go through WISP again.

April 12, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! We appreciate your feedback and are committed to providing safe and efficient prescription services. Our team works to process prescriptions promptly while maintaining accuracy. For more information on prescription timelines and processes, please check out our Help Center by searching “How does Wisp work”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

I got prescribed the wrong antibiotic…

I got prescribed the wrong antibiotic and I am completely annoyed by this. This website is a scam and they just want your money. Just save your money and go to urgent care where they have people that are actually seeing you in person that can prescribe the appropriate medication that you need. I filled out all of the questionnaires and sent in lab results confirming a ureaplasma overgrowth and the doctor prescribed an antibiotic for UTI. Just giving out antibiotics like it’s candy is NOT ok.

April 11, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 5 out of 5 stars

Wisp is very thorough

Wisp is very thorough in is history taking and asking of pertinent questions, even providing space for you to give any information you feel would be helpful.

April 7, 2026
Unprompted review
Rated 3 out of 5 stars

i’m sorry but i have to be honest

i’m sorry but i have to be honest . while everyone was kind in their responses.. serious lack of communication. i told the support person and provider twice i had to have a certain bc pill / wrong one was still called in. had to wait awhile too to have a response the first time . luckily i got the right one . i hate also having to repeat the same info time and again … shouldn’t have to i’m an established client . overall everyone is kind though.

April 9, 2026
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 5 out of 5 stars

I really like this service

I really like this service. I felt like I was really heard. Everything is really quick too. I was able to pick up my medicine from the pharmacy the following day. No complaints.

April 9, 2026
Rated 1 out of 5 stars

Watch out for the bait and switch

My experience was related to the birth control pill. Fairly standard stuff, there are numerous online providers. I used Wisp, because I thought the medication was included in the cost. They do a good job promoting "No hidden fees" and "Free delivery". They made it sound like it was an option to have it sent to a pharmacy. Needless to say, my basic birth control pill was not included in the price. I have a feeling this happens more often that not. Then, the prescription they sent was not covered by my insurance, because the prescribing doctor was not covered by my insurance. Waste of time and money.
On a side note, most birth control prescriptions are for a full year. If the medication isn't included in the cost, why would I pay Wisp $30 every 3 months, to write a new prescription?

April 11, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at support@hellowisp.com.

Rated 2 out of 5 stars

It sucks

It sucks. It's been a week and my pharmacy still has no prescription on file... they can transfer to any pharmacy if it's that hard... they keep telling me that i'm in the queue...

April 7, 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate your feedback. For general information, prescription processing and pickup timing at local pharmacies can vary based on factors such as pharmacy workflow, inventory, and staffing. Those seeking additional general information about pharmacy processing times can visit the Help Center and search for “When will my medication be ready?” or contact the support team at support@hellowisp.com

Rated 5 out of 5 stars

So easy to get the prescription you…

So easy to get the prescription you need. Service was quick and I got the answers I needed the only downfall was I was hoping to get birth control as well and when I said yes to seeing about getting it nothing was ever related to me about it

April 7, 2026
Rated 1 out of 5 stars

Never sent my prescription!!!

Never sent my prescription!!!! Charged but never sent to pharmacy!

April 5, 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate your feedback and are committed to providing safe and efficient prescription services. Our team works to process prescriptions promptly while maintaining accuracy. For more information on prescription timelines and processes, please check out our Help Center by searching “How does Wisp work”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

I got the extra strength OMG cream and…

I got the extra strength OMG cream and it literally did nothing. Everything felt exactly the same. I didn’t feel any sort of sensation. Just nothing. Do not waste your money.

April 9, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! For general information, responses to medication can vary, and treatment approaches sometimes require follow-up guidance or adjustments. Additional general information about treatment expectations is available in the Help Center under “What if my treatment doesn’t work?” or through the support team at support@hellowisp.com.

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