Excellent service. Order delivered to the UK from Italy within 3 days including the weekend - ordered 9am Saturday delivered 11am the following Tuesday!! Product very well packaged for tran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really great experience. Product was well priced, in stock and despatched quickly in time for the weekend use on the boat. Won't hesitate to use again.
Bought a Schenker watermaker. Great price, easy tracking and super quick delivery to Australia. Will definitely use Helmstock again
Good pricing, great service. Quick and adequate response on questions. Definitely will use Helmstock again!
Company replied
Company details
Written by the company
Helmstock is an e-commerce of boat accessories and items for watersports. It was born in 2014, from the desire of combine the passion for boat and sea with the IT skills accumulated in over 8 years of work on the web. We firmly believe that time is the most precious asset. For this reason we try to offer valid solutions to simplify the choice and the purchase of the necessary items to live the passion for the sea. If you have question you can contact us, it will be a pleasure to find together some solutions for your boat.
Contact info
Via di Sottopoggio, 12 A, 55060, Guamo, Capannori, Italy
- +39 0583 403147
- info@helmstock.com
- helmstock.com
Fantastic service
Fantastic service. We ordered Lewmar hatches, and we are in Seychelles. We received these hatches within a week.
September 13, 2023
Advertisement
Superb advice and service together with…
Superb advice and service together with excellent communication.
Then delivery that was faster than expected...
Excellent... I will certainly use this company again.
July 26, 2023
Fast international delivery
Fast international delivery. Order process was easy. Quality item was exactly as expected
August 1, 2023
Quick handling
Quick handling, fast shipping and proper response to my concerns following delivery.
August 3, 2023
Advertisement
Choice, stock, quick delivery.
Huge choice, Stock availability, quick delivery... just perfect.
July 31, 2023
Fast sending.
August 6, 2023
Great experience
Great experience.
Competitive prices; prompt dispatch; fast delivery.
Thanks a lot!
June 30, 2023
Advertisement
Promt service and very helpful
They were very helpful even when there was a manufacturing defect with one of the items.
June 6, 2023
Unfortunately Helmstock delivered wrong…
Unfortunately Helmstock delivered wrong waterpump. They never give respons and never solved the problem. Never ever buy anything from Helmstock!!!
July 23, 2022
Unprompted review
Reply from Helmstock S.r.l.
Hello Mr. Van Den Elzen,
We have seen that your email was not answered many times before your order was refunded. Thanks to your reply by email we know that the pump has finally been sent to you even if with an unforgivable delay.
From the 1st of June 2023 we became aware of the hidden negligence carried out by who was working in our customer care. We took drastic measures by reorganizing our customer care department and restructuring our corporation. We are contacting all those who have had problems with orders, to try to resolve any queries. We can finally say that we have brought the company's focus back to assisting the needs of our clients.
Our sincerest apologies, we will do everything to make sure it can't happen again in the future.
I buy level sensor delivery not follow…
I buy level sensor delivery not follow the schedule and still not shipped very hard to contact the seller
August 14, 2022
Unprompted review
Reply from Helmstock S.r.l.
Hello Cristian,
We have seen what happened with your order: the item was shipped 16 days late. It is very serious that we did not warn you or respond as we should have.
From the 1st of June 2023 we became aware of the hidden negligence carried out by who was working in our customer care. We took drastic measures by reorganizing our customer care department and restructuring our corporation. We are contacting all those who have had problems with orders, to try to resolve any queries. We can finally say that we have brought the company's focus back to assisting the needs of our clients.
Our sincerest apologies, we will do everything to make sure it can't happen again in the future.
Advertisement
Not fit for the purpose
Ordered 2 on-off-on switches but only received the switch blocks and not the actual switches themselves, so useless. A man did answer the phone twice and promised the send the parts but nothing happened and they do not reply to emails. Now given the whole matter to my bank to sort out as this is counted as fraud. Do not use them!
May 20, 2022
Unprompted review
Reply from Helmstock S.r.l.
Hello Pamela,
We couldn't figure out what happened because we don't have your emails, we wrote you an email but we still haven't had a reply. We are sorry for this and please contact us so we can resolve it. These boat switches are sold without toggles because in the nautical industry it is used to put the toggle with the icon of the service that this switch must activate. However we are very sorry that you had a bad time with us.
From the 1st of June 2023 we became aware of the hidden negligence carried out by who was working in our customer care. We took drastic measures by reorganizing our customer care department and restructuring our corporation. We are contacting all those who have had problems with orders, to try to resolve any queries. We can finally say that we have brought the company's focus back to assisting the needs of our clients.
Our sincerest apologies, we will do everything to make sure it can't happen again in the future.
Contacted them for advice on…Ship door lock
Contacted them for advice on ship doorlock, sent pic of door, bought lock due to their advice ( right -left-in-out), got the wrong lock, returned it , they promised to send the correct one, but nothing heard in months, they do not answer mails.....
Seems that Helmstock is "back on track" I´ve got a full refund. Looking forward to shop with Helmstock again.
May 3, 2022
Unprompted review
Reply from Helmstock S.r.l.
Hello Nils,
We are very sorry for what you had to go through, we have contacted you by email in order to resolve any issues with us. We finally sent the refund you were waiting for.
From the 1st of June 2023 we became aware of the hidden negligence carried out by who was working in our customer care. We took drastic measures by reorganizing our customer care department and restructuring our corporation. We are contacting all those who have had problems with orders, to try to resolve any queries. We can finally say that we have brought the company's focus back to assisting the needs of our clients.
Our sincerest apologies, we will do everything to make sure it can't happen again in the future
These people sent me defective parts
These people sent me defective parts, no one responds to the phone or answer email. Do not buy anything there.
February 14, 2022
Unprompted review
Reply from Helmstock S.r.l.
Hello Mr. Khodara,
We are embarrassed, many of your emails have gone unanswered and your refund has arrived inappropriately late, we can only apologize for this.
From the 1st of June 2023 we became aware of the hidden negligence carried out by who was working in our customer care. We took drastic measures by reorganizing our customer care department and restructuring our corporation. We are contacting all those who have had problems with orders, to try to resolve any queries. We can finally say that we have brought the company's focus back to assisting the needs of our clients.
Again our sincerest apologies, we will do everything to make sure it can't happen again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.