Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
Company replied
Helping Hands has been a good company for us. The carers are friendly and professional and efficient but not rushed. We usually have Zoe unless she is on leave. The rota is sent beforehand. Occas... See more
Company replied
We are using Helping Hands in Warwickshire for my elderly mother who is at home by herself. We find the carers and the office people to be caring, trustworthy and reliable, and we don’t know where we... See more
Company replied
Company details
- Home Health Care Service
- also in
- Aged Care
- Emergency Care Service
- Home Help Service
- Home Help Service Agency
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Efficient, kind staff
Rang the Bromsgrove office on a Sunday afternoon on behalf of my mother (as I don't live nearby) and a visit was set up straight away for the following Tuesday. Thank you to Billie!
September 6, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Mandy,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Billie was able to help set up a visit set up straight away your Mother.
We will be sure to share your comments and thanks with Billie and the new enquiries team.
Kindest regards
Katie
Always kind and helpful.
September 3, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Helping Hands have always been kind and helpful.
We will be sure to share your comments with the team in Bristol, who will be delighted.
Kindest regards
Katie
Helping Hands a very appropriate name for what they can do
Very pleased we chose Helping Hands for my Mum and her Partners care. Helping hands is a very appropriate title as they will do whatever they can (within their remit and training) to support living safely at home.
Our only small gripe is opening Mums dosette box on the wrong days! But they can give her her meds and eye drops daily, which is brilliant for us to know sorted.
June 23, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you chose Helping Hands to support your Mum and her partner's care. Thank you for your kind words about our team and the support they provide to help people live safely at home. It is also lovely to know that having support with medication and eye drops gives you peace of mind.
We will be sure to share all of your feedback with the team in Bristol and ask them to look into your comments about Mum's dosette box being opened on the wrong days.
Kindest regards
Katie
Elle, Customer Care Specialist helped us at a time of need...…
Elle Customer Care Specialist helped us at a time of great need !
Felt Elle was listening and it really mattered to her. So pleased! 5/5 stars !
September 3, 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that Elle was able to help at a time of great need. It is wonderful to know that you felt listened to and that it mattered to her. Thank you for sharing your experience and for your 5-star rating.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Following assessment carers are matched…
Following assessment carers are matched as much as possible with the person being cared for which bodes well for good trusting relationships. The carers are clearly well trained/skilled, curtious and respectful. They have also been supportive and caring of me as my husbands main carer.
As well as caring visits the company offer a sitting service which I utilise twice weekly which allows time for me, and to complete every day tasks out of the home which were becoming difficult to achieve. I feel confident and settled whilst out knowing he is being cared for by genuinely caring and professional people.
The Service appears to be well organised and responsive to changing needs with all levels of staff being compassionate and empathic to what can be difficult situations.
I would highly recommend Helping Hands Sheffield.
August 12, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that carers are matched as closely as possible following assessment, helping to build trusting relationships. We are pleased that you have found the carers well trained, courteous and respectful, and that they have also been supportive and caring towards you as your husband's main carer.
It is lovely to know that the sitting service allows you time for yourself and to complete everyday tasks, while feeling confident that your husband is being cared for by professional and caring people. We are also pleased that you have found the service well organised, responsive and compassionate.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Great carers!
The carers are very reliable and helpful. My mum looks forward to seeing them.
September 3, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the carers have been reliable and helpful. We are also pleased to know that your mum looks forward to seeing them.
We will now be sure to share your feedback with the care team in Wigston.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that nothing is too much trouble for your carer and will be sure to share your feedback with her and the team in Oldham.
Kindest regards
Katie
They are mindful of mum's needs and…
They are mindful of mum's needs and fulfill these smoothly. Any concerns they let me know straight away. The carers are respectful and friendly, always chatting away to mum.
September 2, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the carers are mindful of your mum's needs and support her smoothly. We are also pleased that any concerns are communicated to you straight away, providing reassurance and keeping you informed. It is lovely to know that the carers are respectful, friendly, and enjoy spending time chatting with your mum.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that you found the team professional and helpful. Providing reliable support and a positive experience is important to us, and we are pleased that this was reflected in your experience.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
The girls are always pleasant and wake…
The girls are always pleasant and wake you with a happy smile. They are always willing to help in any way you wish them to. If something is wrong they rectify it and always go out of their way to please.
August 24, 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the team greet you with a smile and are always pleasant and willing to help. We are also pleased to know that when any issues arise, they are put right promptly and that the team go out of their way to provide support and assistance.
We will be sure to share your feedback with the team in Calne, who will be delighted to read your comments.
Kindest regards
Katie
Thank you Helping Hands!
We have found all the staff in the office, and the carers, to be helpful, accommodating, honest, and pleasant. This gives us confidence that our relative is getting the best help and support.
August 28, 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is lovely to hear that both our office team and carers have been helpful, accommodating, honest, and pleasant. Knowing that this has given you confidence in the help and support your relative receives means a great deal to us.
We will be sure to share your feedback with the team in Poole, who will be delighted to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have found our team very helpful and that they are always available when you need them. Knowing that you can rely on the support provided means a great deal to us.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Helping Hands middlesbrough are a…
Helping Hands middlesbrough are a brilliant team we get the same carers visiting each week and the office staff are very helpful with updates. There is a gentlemen that works in the office, I cannot remember his name. He is very friendly to chat too and anything we discuss is sorted promptly when we speak to him.
August 20, 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning Dave,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you receive consistent support from the same carers each week and that the office team keeps you updated. We are also pleased to hear about your positive experience with the gentleman in the office, and that he is always friendly and able to resolve any queries promptly.
We will be sure to share your feedback with the team in Middlesbrough, who will be delighted to read your comments.
Kindest regards
Katie
After contacting them three times and…
After contacting them three times and specifically requesting care at certain times of the day and being reassured that they were able to accommodate, set up an assessment.
Only when they came to assess we were told that they did not cover our area and could not offer the visit times we had specifically requested.
Very embarrassing for the lady who came to assess and a complete waste of my time, which is unforgivable.
Do not trust this company
August 27, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
We are sorry and saddened to read your review.
Please be assured that your comments have been noted, and we will ensure your concerns are shared with and escalated to the appropriate management team for review.
In the meantime, if you require any further support or would like to discuss your experience in more detail, please feel free to contact me directly at kathryn.wilson@helpinghands.co.uk.
Kindest regards
Kathryn
Wonderful experience
Helping Hands, especially Jo and Sarah could not have helped more. Jo spent time with us finding out what we were looking for and advice on how they could help. She also allocated Sarah, who has experience of FND, which was both kind and professional. Sarah was a joy for the whole week, she could not have been more helpful. She has a great sense of humour which worked really well for Mum and I.
The rest of our family holiday together around the same time every year, so I’m sorry but we will be back.
Thank you.
August 8, 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear about your experience with Jo and Sarah. We are pleased that Jo took the time to understand what you were looking for and provide advice on how we could help, and that pairing you with Sarah, who has experience supporting people with FND, made such a positive difference.
It is lovely to hear that Sarah's helpful nature and sense of humour worked so well for both you and your mum, helping to make your family holiday an enjoyable one.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Friendly and helpful carers
Friendly and helpful carers. Good communication and assistance from the local office.
August 20, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have found our carers friendly and helpful, and that you have received good communication and assistance from the local office. It is lovely to know that both our care and office teams have supported you positively.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Really great people
Really great people, very helpfull and nothing is to much trouble.
August 25, 2026
Reply from Helping Hands Home Care
Good morning Colin,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that you have found our team very helpful and that nothing has been too much trouble. Your positive feedback means a lot, and we are grateful you took the time to share your experience.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Organised care for my elderly mum
Organised care for my elderly mum, discussed times and everything was good. They have been visiting for about 4 weeks now and very rarely do they turn up on time.
After speaking to one of the carers about it she showed me her visits for the day and not one time at all. It appears the office regulate timings and carers move from one client to another.
My problem is that we were led to believe that mum would be visited at certain times with a contingency of 15 mins either way. Turns out carers turn up 9 times out of ten the 15minutes early. But that’s ok because it within their contractual timings.
My trust in them is lost because of this.
The carers are very good and this is an office issue and I feel an they should be more transparent
August 25, 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to share your experience.
Whilst it is reassuring to hear that you feel the carers are very good, we are sorry to hear that the visit times have not been as expected following the discussions held when arranging care for your mum. We appreciate you bringing these concerns to our attention and would like to escalate your concerns to the relevant management team. In order for us to do this could you kindly, either update your review to include the branch that look after your Mum, respond to Trust Pilots request for more information or alternatively, if you feel comfortable you can email me directly with more information on kathryn.wilson@helpinghands.co.uk.
Kindest regards
Kathryn
Carers really good sometimes office not…
Carers really good sometimes office not good with communication
August 24, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review.
We are delighted to hear that you have found the carers that visit to be really good and also appreciate you bringing to our attention that you have found that sometimes the communication from the office not the best.
Your comments will now be shared with the team in Torquay to look into.
Kindest regards
Katie
It is nice to have regular cleaning…
It is nice to have regular cleaning hut it's such a relief in particular not to have to worry about getting my rubbish out. I can manage to shift it from the house but I cannot safely lift the bags into the bins or move the bins around.
The helpers I have had so far have been pleasant, willing and helpful.
I think, if the helper has done all I need, they should be able to go even if the hour is not up. At the moment we sit there trying to make conversation when we both have problems understanding one another's accents. I have plenty of people to talk to and really don't need any more.
August 12, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that having regular cleaning support and in particular someone to take the rubbish out has been such a relief. It is also great to the helpers so far have done everything you need and have been pleasant, willing and helpful.
We will be sure to share your feedback with the team in Harrow including your comments about visit duration.
Kindest regards
Katie
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