Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good, flexible service
Good, flexible (within reason) service. The increase in advance notice requirements for change/cancellation has been a degradation and has not helped to work around short notice medical appointments. Not receiving the following week's schedule mid afternoon on a Friday does not allow for any changes for the following week. However I am very happy with the service provided.
Some carers suit me far better than others and having given details to the office they do tend to meet my requirements. Since my strength has returned (somewhat) and I am able to do more for myself I do prefer to have more proactive carers who can spot my personal assistance requirements and where I need help around the house (Michelle, Vicky and Mirelle especially are good, kind, caring and cheerful)
Not sure that I like this method of using Trustpilot for reviews, them being public and being chased to complete a review. Perhaps customer service could reconsider as I would have thought that many of your customers are older people.
July 10, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the service provided and that the office team has been able to take your preferences into account when arranging your care. It is wonderful to hear your kind comments about Michelle, Vicky and Mirelle, and we will be sure to share your feedback with them.
We also appreciate your honest feedback regarding schedule notifications, advance notice requirements for changes and cancellations, and your thoughts on the Trustpilot review process. Feedback such as yours is invaluable and helps us understand how our processes impact our customers, particularly when flexibility is needed around medical appointments.
Thank you again for your balanced and thoughtful review.
your feedback will now be shared with the team who will be delighted to read your comments
Kindest regards
Katie
Staff are always courteous and…
Staff are always courteous and friendly. The report that my brother and I can see each week is informative and relative. We appreciate the 6 monthly face to face review that ensures we are all happy with the service.
July 10, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that the staff are always courteous and friendly, and the report that you and your brother have access to each week is informative and relative.
We are also pleased to hear you appreciate the 6 monthly face to face review as it ensures you are all happy with the service. Your feedback will now be shared with the team in Basingstoke.
Kindest regards
Katie
Georgina was helpful and informative…
Georgina was helpful and informative but also understanding of what is a difficult decision as a family
July 19, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Georgina was helpful, informative and also understanding about such a difficult decision as a family.
We will be sure to share your feedback with Georgina and the new enquiry team, who will be delighted to read your comments.
Kindest regards
Katie
Not very helpful
I phone wigan branch for information about care for my sister only to be told that they was private care company and they said that I should contact adult services that was before I could ask them anything so I said I know who you are and told the person who seemed to be a very high managing director that I employed a care company for my sister and I was just wanting to know what helping hands prices for live in care would be l said that I paid £1750 per week and she told me thats about something on par on what we charge and she said its £1800 per week for helping hands company so I said thank you for that and I will have to a think about it. It’s seems to me that care company's only care about the money they can get didn’t even ask what if anything they could do to help. So my conclusion is that’s another care company off the list
July 17, 2026
Unprompted review
Reply from Helping Hands Home Care
Good evening,
We are very sorry and saddened to receive your review and read your comments.
We would very much like to look into your feedback further. It would be very helpful if you could kindly reach out to us on Kathryn.wilson@helpinghands.co.uk to provide us with more information to enable us to do this.
Update- 24.07.2026
We have reviewed the information available to us; however, at present we have been unable to identify the telephone call referred to in your review. As new enquiries are typically handled by our dedicated New Enquiries Team rather than the local branch, we have not been able to locate a record of the interaction based on the information currently available.
We are always keen to understand and learn from customer experiences, so if you are able to provide any additional details that may assist our enquiries, please contact Kathryn Wilson at kathryn.wilson@helpinghands.co.uk. We would welcome the opportunity to look into this further and gain a better understanding of your experience.
Kindest regards
Kathryn
Great staff and service
Helping Hands have been coming to help us for many months now. All the helpers without fail have been respectful, cheerful and considerate
July 10, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Helping Hands helpers have always been respectful, cheerful and considerate when they have been coming to help you.
We will be sure to share your feedback with the team in Hungerford, who will be delighted to read your comments.
Kindest regards
Katie
Great service and carers are very good
July 17, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you are receiving a great service and very good carers.
Your feedback will now be shared with the team in Bromsgrove, who will be delighted to read your comments.
Kindest regards
Katie
Great service and support
Great service and support from professional care agency. Very friendly, helpful and thorough from the start. Confirmed 2-3 care visits per day for my Mum for meal prep and medication - all has gone very well with lovely carers.
July 17, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that the carers have been very friendly, helpful and thorough from the start and you feel you are receiving a great supportive service.
We will be sure to share your feedback with the team in Cheltenham who will be delighted to read your comments.
Kindest
Katie
Who ever visits are polite
Who ever visits are polite. Helpful and always willing to do whatever I ask.
July 10, 2026
Reply from Helping Hands Home Care
Good morning Marianne,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear who ever visits are polite, helpful and always willing to do whatever you ask.
We will now be sure to share your feedback with the team in Northampton, who will be delighted to read your comments.
Kindest regards
Katie
Friendly and cooperative staff who care…
Friendly and cooperative staff who care for my father. Highly recommend.
July 17, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that the care staff who care your Father are friendly and cooperative and we are delighted to hear you would highly recommend Helping Hands.
We will be sure to share your feedback with the team in Cannock who will be happy to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the staff that visit are very reliable and caring.
We will be sure to share your feedback with the team in Aintree, who will be delighted to read your comments.
Kindest regards
Katie
All care very good
All care very good. Communication with changes to rota could still be improved at times
July 10, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that all care has been very good, and we will be sure to pass on your feedback to the team in Fakenham and take on board your comments regarding communication of the rota.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have been happy with the continuity of your attending carers. We understand how important it is to build familiar and trusted relationships with the care team
Kindest regards
Katie
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the team are helpful, caring and mostly reliable and will be sure to share your feedback with the team in Wakefield, who will be happy to read your comments.
Kindest regards
Katie
Helpful people
The carers are helpful and understanding of my situation caring for my husband. The office staff are also supportive of when I have to move care around and understand that my husband will only accept certain carers.
July 15, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the carers are helpful and understanding of your situation, and the office staff are also supportive when you need to make any changes to the care calls and also understand your husband will only accept certain carers.
Your feedback will now be shared with the team in Fakenham, who will be happy to read your comments.
Kindest regards
Katie
The Helping Hands branch in Darlington…
The Helping Hands branch in Darlington have provided my Mum with a reliable and friendly service in keeping with the agreements they have made with us in the first instance. Each team member have made good relationships with my Mum and when necessary have communicated with us to alert us of any concerns beyond which they have followed through on how to address these. on occasions they have gone out of their way to ensure my Mum's care and safety, which has been extremely helpful to us all.
Their support to my Mam, has enabled my husband and I to return home after we had relocated to live with her in the first instance after her needs became significant.
Their attentive care has given us peace of mind and we are assured of her ability to remain living in her own home for as long as possible which is her primary wish.
July 15, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the Darlington team have provided your mum with a reliable and friendly service, while keeping to the agreements made from the outset. It is wonderful to know that the team have built positive relationships with your mum, communicated any concerns effectively, and followed through to help address them. We are also pleased to hear that their support has given you peace of mind and helped your mum remain living independently in her own home, which is so important to her.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
I have been a client for 18 months and…
I have been a client for 18 months and I am very happy with the service and the reliability of Helping Hands. My regular carer, visiting for 2 hours every Wednesday, is outstanding and instinctively knows the tasks I need help with. I would recommend Helping Hands to anyone who just needs support at home.
July 10, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you have been a client for 18 months and are very happy with the service and reliability of Helping Hands. It is wonderful to know that your regular carer is outstanding and instinctively understands the tasks you need help with during their weekly visits.
Thank you for recommending Helping Hands to others who need support at home.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
good cheerful carers
good cheerful carers, shame we were charged £100 after over three months of having no carers
June 30, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review,
We are pleased to hear that you found our carers to be good and cheerful. However, we are sorry to learn of your disappointment regarding the £100 charge.
We will be sure to share your comments with the relevant management to look into your comments further.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good morning Caroline,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you have found our staff to be warm and friendly. We would love the opportunity to share your kind feedback with the local team who support you.
To help us do this, we would be grateful if you could update your review to include the name of your local Helping Hands branch. Alternatively, if you would prefer, you can email me directly at kathryn.wilson@helpinghands.co.uk with the full name and postcode of the customer, and we will ensure your comments are shared with the correct team.
Kindest regards
Kathryn
All carers are friendly
All carers are friendly, cheerful, diligent and obliging, happy to take me to hospital appointments etc.
July 15, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Mavis,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that all of the carers who support you are friendly, cheerful, diligent and accommodating, and that they are always happy to assist with tasks such as accompanying you to hospital appointments.
We would love to share your kind feedback with your local team. To help us do this, we would be grateful if you could update your review to include the name of your local Helping Hands branch. Alternatively, if you would prefer, you can email me directly at kathryn.wilson@helpinghands.co.uk with the customer's full name and postcode, and I will ensure your comments are passed on to the correct team.
Kind regards
Kathryn
Lilli Crouch
Mum has alkzeimers. & she gets the care & attention with every carer, at helping hands. So a big thankyou to all of the team.
July 10, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that your mum receives such great care and attention from every carer at Helping Hands. Thank you for your kind words and for recognising the whole team.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
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